Non-Violent Communication: How to manage and avoid cultural miscommunication Webinar with Jackie Van der Kroft

Monday, 4th April at 12 noon, UK, 1PM, Amsterdam / Paris Time 

Introducing the Non Violent Communication NVC model, sharing examples and expanding on why and when this model can be useful when working interculturally .


Members Of Support Group Sitting In Chairs Having Meeting

Healthy Dialogue

Marshall Rosenberg created a model that can be highly effective in solving conflict within ourselves and with others. It is based on the principles of nonviolence. It begins by assuming that we are all compassionate by nature and that violent strategy – whether verbal or physical – are learned behaviors taught and supported by the prevailing culture. It also assumes that we all share the same, basic human needs, and that each of our actions are a strategy to meet one or more of these needs. Rosenberg used this model when working in countries e.g. Rwanda, Sri Lanka, Sierra Leone, affected by conflict where the population had to continue living together. He brought the different parties around the table and used this model to enable listening.

Jackievanderkroft Jackie van der Kroft

Why is it important when working and/or living together with peope from different (cultural) backgrounds?

As we know cultural differences become particularly apparent in interactions with each other. Especially now as communication is crossing borders easily via social media networks and where most of the time we communicate in a language that’s not our own mother tongue. This can easily lead to miscommunication and misunderstanding. To be able to work well together it means coping effectively with culturally different values, knowledge, behavior and attitudes. Non-Violent Communication is based upon values such as respect, understanding and listening, and avoids using the language of blame, judgment and domination. This makes it especially useful when working and/or living together with people from different (cultural) backgrounds.

Webinar Presenter – Jackie van der Kroft

Jackie van der Kroft, works as an independent trainer, coach and workshop facilitator, in (intercultural) communication, negotiatiation, conflict resolution, leadership and people mangement. Her main clients are civil society organizations, agencies and institutions, living in Amsterdam, she graduated from the University of Leiden in Anthropology and Sociology of Development. Passionate about the humanitarian aid sector, she has managed projects in various countries affected by conflict and/or natural disaster.




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