Your automatic pilot, an intercultural minefield – An opinion piece by Yvonne van der Pol

It’s the psychology, stupid!

– you could say after reading the World Development Report 2015: Mind, Society and Behavior, in which great attention was paid to the psychological and social aspects of human behaviour. One revealing response to it was: “Experts, policy makers and professionals should be fully aware that they, too, form part of social and cultural influences. Their way of thinking is, in fact, automatic”.

Who is pushing the buttons?

That is a reaction with a far-reaching impact. The real issue is that we, given the nature of that automatic character, seldom stop to think about it. Do we not all think of ourselves as being rational, genuine and analytical professionals? For part of the time, that is definitely the case, but we are running much more on auto-pilot than we realise or would care to admit. Our brains have been programmed so that we, in our daily lives, quickly and automatically react to familiar patterns: our intuitive mind. The other part, the reflective mind, just hobbles along somewhere behind. Hence, small things suddenly seem to be of intercultural importance, which can lead to some particularly surprising interpretations and maybe even a few interesting twists and turns along the way.

Reflections on Intercultural Craftmanship Yvonne’s new book

Insignificant actions

Now, I randomly take a look at a typical day in the life of a German professional on a business trip to Ghana, who completely automatically:

  • gets in to the front seat beside the taxi driver, chit-chats with him and, in doing so, asks a lot of questions
  • waves to an old acquaintance, but tells the driver to keep going, because he is, after all, on the way to his next appointment
  • informally addresses his older, Ghanian friend and colleague by his first name in the presence of others
  • vents his opinions freely during a meeting
  • after dinner with his new business partners in the evening, wants to return to the hotel early so he can check his e-mail.

And here is the intercultural harvest of the day:

  • the driver asks himself, with fear and trepidation, what the underlying message was from this senior German representative, but it almost certainly will not be a positive one. “He does not sit in the back as he should, but instead, he sits beside me (causing me embarrassment, my status as a driver is at risk). He asks me too many questions (what does he want from me?)”.
  • the acquaintance, who was only briefly waved at, wonders to himself what is happening: “We have not seen each other for ages, yet he just drives on! What have I done wrong? There must be something seriously wrong, or else he would have stopped”.
  • the older, Ghanian compatriot, with whom he indeed has a good bond, takes offence at the fact that he was not addressed more respectfully, whilst in the company of his colleagues.
  • the members of his new partner-organisation is somewhat shocked by his open and frank opinions, as they are only trying their best to successfully work together towards a better future, thus suddenly getting an emotional knock-back in their confidence, in him, and in their working relationship as a whole. “Ownership and collaboration were the starting points? His strong opinions probably represent the wider vision of the organisation back in Germany. How do we proceed now, if there is no room left for us, if the harmony between us has been so disrupted? Do they even trust us?”
  • the aforementioned partners are unpleasantly surprised after their successful business dinner has finished, when they suddenly see he is already standing up to leave the table, as he clearly has no time to spare to stick around and work on their mutual relationship on a more sociable level. They get the feeling, “E-mails are more important than we are”, and so, their confidence takes another hit.

Social automatic pilot

The problem with our intuitive mind is that it is very rapid. Before you know it, you have already put your foot in it. Why? Because from a young age, you have primarily learned this behaviour subconsciously. It is a social automatic pilot that works on the basis of recognising patterns you have previously encountered. But take note: cultural patterns from your context, and not per definition from more unusual environments. And therein lies the issue: in a different cultural context, you actually have to think first before you act. Moreover, precisely about those minute details, because they can have totally unexpected and far-reaching consequences. Consequences including those like the perception of other people with regards to your intentions, what you think, what you want, how you view the situation and if you can be trusted. And not only you as an individual, but also, especially, if you are representing your organisation and even your country.

Your routines under a magnifying glass

Reflecting on your own auto-pilot is the only way to avoid the intercultural minefield. And that requires a ‘mindful’ approach: being in touch with yourself, and with the world around you. Carefully observing signals and actively listening are crucial to this process. Only then will you be able to respond quickly and adequately, possibly completely differently to how you otherwise may have reacted automatically. You will quickly see how interesting that becomes!

Blog © Yvonne van der Pol (2017) Reflections on Intercultural Craftsmanship

Her book Reflections on Intercultural Craftsmanship is available on Amazon

https://www.amazon.com/Reflections-Intercultural-Craftsmanship-Yvonne-van/dp/9402168419/ref=sr_1_1?ie=UTF8&qid=1510829993&sr=8-1&keywords=yvonne+van+der+pol&dpID=51txOkfWOLL&preST=_SY291_BO1,204,203,200_QL40_&dpSrc=srch

AND THERE’S MORE…

Train-the-trainer Programme Mind, Brain and Culture 22-24 February 2018

The field of cognitive neuroscience is literally revolutionizing our understanding of culture and mind, and it creates challenges and opportunities for intercultural trainers and educators as the paradigms shift. In close cooperation with Joseph Shaules, author of the Intercultural Mind, and intercultural colleague Matthieu Kollig, we organize a train-the-trainer programme Mind, Brain and Culture. We will introduce new research in culture and cognition that can inform intercultural training and education. We are going to reexamine basic concepts from this new perspective, including: definitions of culture, cultural difference, bias, language and culture, culture and identity. And of course, we will transfer and apply these new concepts to your specific training context.

This train the trainer course is a blended course. The 2-day seminar will be organized from Thursday evening February 22 until Saturday afternoon February 24, 2018 in Burg Reichenstein Germany. Mid-January we start with 4 weeks online learning and cooperating. Half of the places are already taken. If you like to know more, download the flyer at http://bit.ly/T4T-InterculturalMind or contact us directly at ws.interculturalmind@globalpilots.de

Yvonne van der Pol

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Independent Trainers – To Do List in 2017 for Success in 2018 – For Greater Revenue Growth

**16 Must Do Action for more days, higher fees and better clients

Recently, I compared notes with a returning Independent Trainer coming back to the UK and we talked about what you need to do to get back into circulation, get meaningful engagement with L&D decision makers and to generate more days, charge higher fees and make more money.

Here is a list of 16 essentials that will make up your 2017 To Do List! – Deadline – Christmas Morning!!

CTA Call to Action

To Do List 2017 for an amazing 2018

  1. Quality Photo Portrait – No, the cropped photo of you at a wedding with shoulders and handbags all around you is not going to get you to your £2,500 daily training rate. – Take the time to find an amazing photographer who is going to produce a professional picture of you that will build and support your premium brand.My beautiful smile
  2. Business Name – And don’t panic – if you have registered something awful, you can re-brand using your blog or website as something more sexy, catchy and searchable – remember – your company name is unlikely to attract any new enquiries via a Google search if it is all about you, as this will not be about your service or fit the customer’s search request.

Take the time to brainstorm over many pages and take an hour or two to do this and come up with 100+ ideas that could work. Don’t edit as you go – just vomit ink on the page!

Now pick the best combination of your words, make sure the final result is not taken in your own country and quickly secure the domain name for yourself. Job done.

  1. Business Card – Go up market, don’t put a fax number on it – It is not 1995. You do not need your postal address either. This is 2017.

And what about a strap line – Who do you help? What is THEIR outcome? Be creative.

  1. Deal Sheet – Who have you worked with? And what have you done with them? Some corporate customers will give you permission to use their name and even provide testimonials, endorsements and references that can really help you, so go for it. Some will not. And some are rather precious about their brand, so do be careful and NEVER break copyright laws – They are a venue generator for ambulance chasing lawyers. You can avoid trouble by putting all of their logos on a PowerPoint page, printing it out and taking it to meetings. When you flash this rich and colourful page in front of a decision maker, they will be impressed by the variety and depth of your contacts and will trust you more as a result.
  2. Professional Profile – Why not slip a bit of sales cleverness in here. Give yourself a strap line – “Regarded as the best X in country Y”, or put a verb in play – “Matthew helps Independent Trainers to maximise their revenues by providing Z.” Add a little about your core offering, prizes won, books published, key differentiators and a major customer name or two to really make this document work for you.
  3. Posts – I still encounter people who have yet to publish articles on social media. This is a big missed opportunity for them – A social media post is a flashing beacon of light illuminating your existence in the darkness of competition, short decision maker attention spans and shiny object distractions.

To start, simply think of the decision makers in your field and where their pain lies. What problem do they want you to solve? What do they want you to deliver? How do they want you to deliver it? These are the posts that you must be thinking about, drafting, improving. And then get it edited by someone good. And…put them out to LinkedIn groups, Facebook groups and on your website / blog site as well.

And,

6a.Tag, tag, tag & tag – That is the magic way for your posts to live on forever and continue to do the marketing for you, even when you are sleeping.

Vector speedometer scale

Turbo Tag Your Posts

  1. Logo – It does not cost a fortune to get a cracking logo that will be visually appealing, high in impact and help key contacts to like you and remember you. Take some time to brief the agency on your requirement. What is your persona? What is your delivery style? What do you represent? What is your promise? Who are you target market – your avatar? And, what is UNIQUE about you?
  2. Course Outlines – In olden times, when dinosaurs roamed the earth, it was OK to put out the most boring copy imaginable and get away with it. Surprise surprise.

Things have changed.

Now we need a punchy title employing corporate world language and the benefits to be gained by attending delegates. The content should be in short blocks with a subtitle, exercises and the educational outcome for the participants clearly stated. In modern times, this outline is selling you. Let your outline super-copy do some of the heavy lifting in convincing your prospect to pick up the phone and bring you in for a cosy briefing chat.

  1. Exercises – Theory is so last millennium. The current trend is towards dynamic action based learning with full delegate inclusion – sweat, board markers and tears.

Include plenty of decision making, discussion, physical movement and innovation in your bag of tricks. If your training does not wow the crowd, you will be a one time, one hit, “I wonder what happened there?” trainer.

  1. Model – You have got to have a model. I have the Matthew 5 M’s for Accelerated Business Growth Model, and the Consultative Selling 13 Pillars. They give credibility, a framework for delegates to help them implement your brilliant ideas and a differentiator to set you apart from all the other trainers and coaches knocking on the decision maker’s door.

    A Model Will Generate Cash

  2. Blog Site / Website – I see so many people proudly unveil their expensive semi – animated websites as they confidently assume that a brochure site will heat up the phone and pay their rent next year. It will NOT. Isolated websites can no longer compete with blog sites where the SEO is instant and connected. You need a WordPress blog site to take off and get customers, along with a stream of high quality, original material in the form of blog posts and other products (more in a moment) that are tagged, tagged & tagged to bring you new traffic that is pre-qualified and ready to be warmed by your words of wisdom.
  3. Repurposing your content – PRODUCTS – This is the single most neglected area for Independent Trainers wishing to grab more days next year. They are missing the better fees, the hungry corporate customers and important opportunities for expansion.

I mean, how hard is it to read your best post into your smart phone to create a podcast? Today, there is no excuse – I started Podcasting in 2007 and it was a major technological challenge to get them rendered and uploaded on to the decent podcast sites. And, sometimes, it cost money to do so as well!!!

  1. Make a FILM – If you have got a nosebleed just thinking about recording the sound of your own voice, then you will probably pass out at my next suggestion…

When you add Camtasia (PC) or Screenflow (Mac) to your computer, you can record over your PowerPoint slide deck to create an MP4 film – This is the future. Films are it. Films are what people want – You can add them to your training. You can add them to your marketing and you can add them to your social media to really bring up your marketing game to a competitive level.

  1. Show Reel – When you have made enough films and have purchased your Hey Mic to record your live speeches, you can then paste together the best of your output to make an outstanding and memorable training show reel to wow all that see it. You can send this to corporations, agencies and speaker agencies as well. You will officially be playing in the big leagues.
  2. Key Note Speech – If you seriously want to move your fee levels up from discounted subcontractor rates to the main professional independent tier, then you need to turn your training experience, your life experience, your persona and your model into a Key Note Speech.

    A Key Note will get them Storming The Stage…

This will be something persuasive, charismatic, fact filled and moving. And, it will set you apart from the also trained, the theory pedlars and the chaff.

Use minimal visuals – stunning pictures work well, a bit of punchy music and, “Meet the audience where they are” with your content, technical detail and pitch level.

And,

Record all your speeches for feedback and improvement purposes as well as to bulk out your show reel.

  1. Webinars – What do you get when you put your films, keynote speeches, products, models and charisma into a live show? A mind blowing webinar that acts as an unbeatable demonstration vehicle for all those people who are a little too far away to meet and warm up with a lunch.

Think of this as 3 months marketing achieved in 60 minutes.

Essential for your webinar is to get interaction, to have real decision makers at the other end and to put your best work into producing something lively, interactive and value packed.

That’s it – Your Things To Do list for the rest of 2017 – And the incentive? If you get started, keep going with persistence and focus, you will enjoy more training days, with better paying clients, more interesting delegates and you will end the year with a smile on your face, a pot full of cash and a fist full of great testimonials saying that you are an AMAZING Independent Trainer.

Need help to get started? How far down the list did you get when you switched from, “Done that!” to “Oh, I’d better do that”?

If you need some help, support or advice please do feel free to E Mail Matthew at; matthew.hill@hillnetworks.com

Wishing You – May every training day you deliver in 2018 leave you happy, richer and more fulfilled through delivering great wisdom with great value to a fully appreciative audience who then clamour to have you back again.

And. All the best with your To Do List in 2017.

 

About the Author – Matthew Hill provides coaching and courses for Independent Trainers wishing to build their brand and IP, up their marketing game, deliver effective independent content and enter the big leagues when it comes to compensation and client acquisition. He has worked in 30 countries and worked with people representing 80 nationalities. This year he wrote his 4th book – Going for Growth in 2017.

 

New Webinar – Marketing to Get More Training Days with Less Hassle and No Hustle

Or, “I am now an Good Independent Trainer – So, What Do I Do To Get More Days And At A Better Rate?”

You are passionate about helping people resolve their issues and learn to help themselves. You have accumulated hard won experience and realised your dream of becoming an effective independent trainer. So –

– How will you now build your independent trainer or coach business?

– How will you network to grow your list of useful and high value contacts? And,

– How will you get your name and message out their using Social Media to generate qualified and appropriate interest in your independent training and coaching services?

VIP - Very important person - gold 3D render on the wall background with soft shadow.

“Hello, I am independent trainer…”

Fear – You dread the idea of becoming an isolated star trainer with next to no clients – unwittingly keeping all your much needed talent away from individuals in need who could easily benefit from your experience.

Wish – You know what you dream of;

– To receive warm enquiries from people who ALREADY know who you are, respect what you stand for and are willing to pay a premium to use your independent training services because they work.

– You wish to spend less time hustling for business and more time in the flow – conducting successful group and individual training and coaching sessions.

Action – Join Our Webinar – Marketing to Get More Training Days with Less Hassle and No Hustle;

https://attendee.gotowebinar.com/register/4966134869096242435

In this 1 hour and 20 minute high energy, content rich and interactive web based seminar, we will cover the 3 areas you need to invest in if your Independent Training and Coaching service is to grow;

Notepad with word marketing concept and glasses

1) Activity – Remember – No effort – No outcome. We will show you where many new independent trainers and coaches go wrong (and reveal the worst crime of all), and list the strategies, tactics and moves you must make in order to succeed.

2) Organisation – Building your identity and passion-based professional BRAND by marketing like a pro and learning the structures and processes required.

Most people fail with their own attempts or give up before they have built a complete Brand. We will show you where NOT to waste your time and where you need laser focus to generate engagement (its all about getting to the higher levels of engagement.) And, you will learn to build IP assets / informational products using your knowledge, qualifications and experience. Informational products that stand out from the crowd; gain you a reputation as an expert and command attention on Social Media, even as you sleep.

3) Dynamism – We will shake you from your current state of cultural modesty (“I couldn’t possibly do that”) to having you OWN your personal experiences and articulating your deal sheet of past victories in a media friendly way that generates results – incoming warm enquiries. We will make high-octane networking a reality for you and give you solid marketing ideas. They will work for you and you will have the chance to access the step-by-step process that takes you from “I don’t know how to do that” to, “I have just completed my amazing product, pitch or plan.”

Super businessman flying over a city

AAWWEESSSOOMMEE

Take Away – By the end of this informative webinar you will be given at least 3 effective marketing tactics to work on. When you implement them you will benefit from their proven power. And, we will give you the chance to acquire our Independent Trainer Growth Bundle to guide you along the sure and enjoyable path to informational products, a professional identity, an effective brand, positive networking and the generation of valid incoming mediation enquiries.

It’s not for everybody.

We want to speak with the people who will get the most benefit from the webinar so, please do NOT join if you;

– Don’t have a sense of fun and adventure

– Have zero intention of investing in yourself to grow your independent trainer service business

– Possess a closed mind when it comes copywriting and social media. Or,

– Think that clients will find you by magic and telepathy so none of this is necessary

Still reading? Good.

No Cost – There is no fee for attending the webinar and there are limited places. If you wish to expand your independent trainer practice and are ready for the challenge. If you believe in yourself, and want to follow our proven step-by-step guide, then there is only one place to be at 6PM UK time on, 21st November 2017 – 7PM Paris time – 1PM New York – Register now to attend the Marketing to Get More Training Days with Less Hassle and No Hustle Webinar. Click here and follow the instructions;

https://attendee.gotowebinar.com/register/4966134869096242435

We look forward to speaking with you on 6PM UK, Wednesday, 21st November 2017 – 7PM Paris time. 1PM New York

Shocked girl eavesdropping.

I want to hear the webinar…

 

New Richard Lewis Cross-Cultural Train the Trainer course – 30 January to 2 February 2018

Join us for our first train the trainer course of 2018, Riversdown House, 30 January-2 February. There will be an in-depth introduction of the Lewis Model in the context of other models, and its practical integration into the participants’ individual training services. We will also look at the 360 degree feedback feature of CultureActive, besides an interactive demonstration of our Cross-cultural Dialogue Mat and other training facilitation tools.

If you are an experienced cross-cultural/behavioural skills trainer or involved in in-house competence development within your organisation and MICHAEL - riversdown-housewish to expand your expertise with a practice-oriented and world-wide recognised concept, then don’t miss out on your chance to become the next RLC Cross-Culture Licensed Partner!

To reserve a place or get further information please contact caroline.lewis@rlcglobal.com

+44 (0)1962 77 11 11

Lucy Fogarty’s Culture Buff Games and Cartoons

Long time SIETARian, Lucy Fogarty has recently launched a company, Culture Buff Games  (to be found at http://www.culturebuffgames.com)   that develops country specific interactive cartoon-based games to help adults and teenagers learn about cultural values in a fun and engaging way. We have a suite of interactive cartoon games for British and American culture.

Lucy is looking for feedback on topics such as the use of cartoons as educational tools, the benefits of gamification, something we covered in George Simon’s recent webinar.

Culture Buff

https://www.culturebuffgames.com/#games

Nervous Speakers – 5 Tips for Stage Fright and Presentation Nerves by Matthew Hill

Your nerves are a positive and essential part of presenting well and staying grounded.

presentation confidence matthew hill

“I feel so good speaking in public”

  1. Reframe Your Nerves as EXCITEMENT

When you think about it, our body does weird and amazing things and we can choose to be un-empowered by them or we can use them constructively. Let me tell you a story about pre-show jitters and dramatic stage fright.

There were two men going up on stage as volunteers. The first, as he leaves the security of his theatre seat feels sweat, constricted breathing, rolling stomach, muscle tremors and a terrifying adrenaline rush that almost makes him loose balance and stumble. When he is up on stage he can hardly interact with the show master, mumbles his name and is a useless helper in the game he is being asked to contribute to. At the end, to add to his humiliation, he his handed a cheap tee shirt. As he walks back to his seat he makes a promise to himself, “I will never come to the theatre EVER again!”

After the interval another man is chosen to “volunteer”. He gets up and feels an exciting rush of adrenaline and thinks that this could be one of those defining moments in his life. He speeds up and rushes towards the stage with a glow of excitement, the panting breathe of anticipation and a feeling of butterflies that reminds him of his tenth birthday. Is this really happening? Has he won the lottery? He leaps on stage, smiles at the performer and adds a joke into his first reply. The crowd go wild with laughter and one or two even clap. He is enjoying himself. The trick runs smoothly and generates more applause. He has never felt so alive and connected to so many people. At the end he enjoys the thanks of the performer, the admiration of the crowd, AND is handed a tee shirt to remember this night for the rest of his life. As he returns to his seat there is a big smile on his face and he says to himself, “I am going to quit my job as an auditor and get BACK on that stage.”

BOTH men had the same physical reaction to the situation. They chose to frame their experiences in different ways. How will you label your body’s reactions when next called to the stage?

  1. The Audience Want You to Succeed

It is easy to think of yourself entering the lion’s den when speaking on stage. What you may not know is that gladiators were the TV celebrities of their time. The audience would come back week after week to see their favourite fighters… WIN. Your audience have paid money, given up their time and sacrificed the chance to do other, easier things. They are invested in you and want you to WIN. They would love you to be comfortable, to get your patter out and complete you mission without mishap. They are rooting for you. In there minds is something simple – If you WIN then they get a chance to benefit. If you perform well, they get the chance to use your wise words, your experience and your life learning. That is, in fact, why they are there. So, remember, the audience is, very much, on your side.

Verschiedene Portraits einer blonden Frau

They want me to WIN!

  1. Even the Greatest Speakers Experience Stage Fright

It is true. There are many live performers that vomit backstage, have moments of terror and have those self-challenging-thoughts, “What if they find out I am a sham?”, “What if I don’t know the answer to a question?”, “What if someone in the audience is clever and hostile and they want to humiliate me? My professional life will be over.”

This is referred to as Imposter Syndrome and EVERBODY gets it. The truth is that the public speaker possesses a co-constructed identity that is temporary and happens when you are on the stage, red mic light on, in front of a live audience. It is not ALL that you are and you probably don’t do this every day. It is a part of who you are. For the rest of the time you are a much more ordinary figure. And that is OK. Linked to the last point, no one actually expects you to be a superhero (except maybe yourself.) Having doubt keeps you at your best. Hearing those “What if” questions maintains your hunger for perfection and improvement. Doubt keeps you present and grounded. Do not wish away the fear – that is the path to complacency, drift and autopilot delivery.

  1. Build Your Expert Status From the Inside

The quickest way to get your personal power surging is to write down your “numbers.” By this I mean the figures for what you have achieved so far. Everybody had accomplished more than they are conscious of and this exercise really helps. How many years have you been doing the thing that you are speaking about? How many customers have you helped? Reports have you written? Deals have you negotiated? When you look at your track record and put down the numbers they will always impress…you.

As great coaches say you can achieve less in a day than you wish but more in a month than you expect. Over the years you have achieved an enormous amount in a wide number of areas. Take a moment to write down your life and career highlights and to really, deeply acknowledge just how far you have come, just how much experience you have accumulated and just how much you actually know.

  1. Affirmations Affirm Your Greatness.

A way of countering the self doubt and unhelpful chatter running through your mind is to build some self affirming mantras that help lay some new mental pathways that, with repetition, will magically turn into self-affirming beliefs. They will be your public speaker truths. The easiest is the ANV – Adjective Noun that Verbs. Take a moment to write down 10 to 30 describing words that are positive, bright and give energy (these are the adjectives). Next you may use positive words to describe your multiple life and professional roles (these are the nouns.) Then form sentences that include who you help, what they achieve and how you help them (this is the verb bit.) And put it all together – “ I, Name Name, am an Adjective, Adjective, Adjective Noun, Noun, Noun & Noun that Verbs, Verbs and Verbs! And I am… AAAWWWEEESSSOOOMMMEEE.

Super businessman flying over a city

AAWWEESSSOOMMEE

When you learn this formula, fill in the spaces, make it your mantra, and repeat it, you will release the helpful chemicals in your body that support you, the public and professional presenter, speaker and subject matter expert. This allows you to help many more people to overcome their pain and achieve so much more for themselves.

How does that feel?

I have good news for you – You are now Ready!

I hope that these 5 ideas have helped you to reverse your doubts, calm your jitters, and to reframe stage fright as a necessary and useful part of delivering a high impact presentation and an effective public speech.

About the Author – Matthew Hill is a Presentation Coach and Group Trainer – If you wish to contact and engage Matthew to improve your professional presentation performance, then do call him on 07540 65 9995 or send an E Mail to matthew.hill@hillnetworks.com .

ELC Teaching Trust Building

New ICE train-the-trainer courses Coming UpIntercultural Competence Training:

Using Both Classroom Techniques and Blended Learning

FRANKFURT / MAIN Saturday 20th / Sunday  21st January 2018

 

Teaching trust-building is important when it comes to preparing professionals and students for intercultural encounters of all kinds. Our focus in doing so lies on first/second/third encounters, since often it is during the initial phase of relationships that trust-building succeeds or fails.

The topics we address in our intercultural training principally focus on ‘difficult’ FUNCTIONS which, in intercultural environments, may prevent a trustful relationship from developing. Typical examples are criticizing, refusing, giving advice, giving/accepting compliments etc. which follow different ’cultural scripts’ and, thus, have been a frequent source of culture-based misunderstanding.

Other DISCOURSE FEATURES addressed in the course are Directness, Enthusiasm, Formality, Assertiveness, Self-promotion, Personal   disclosure etc. which may contribute to mutual trust-building, or the opposite.

Critical issues connected with GENDER, HIERARCHY and CONFLICT are also addressed. Although highly sensitive subjects in any context, they bear particular risks when culture-based values, roles and identities clash.

Case studies are used to demonstrate the importance of appropriate communication both at PERSONAL and ORGANISATIONAL levels. Well-researched examples are e.g. the DaimlerChrysler take-over, the BMW-Rover merger, the LA Riots of 1992 and others. More recent examples include the AirFrance-KLM culture clash, or, as an example of successful intercultural corporate co-operation, the Renault-Nissan collaboration.

The ICE Blended Learning course includes exercises, role plays and case studies to practise a variety of communication strategies both in BRITISH-AMERICAN and in INTERNATIONAL ENGLISH which may help to establish trustful relationships in a great variety of international situations.

Contact ELC; info@elc-consult.com

 

 

 

Yvonne Van de Pol – Train the trainer workshop: Mind, Brain and Culture

New Paradigms in Intercultural Understanding Burg Reichenstein, Germany,

22-24th February 2018

New research in cognitive neuroscience is revolutionizing our understanding of culture and mind. This creates challenges and opportunities for intercultural trainers and educators as paradigms are shifting. This workshop will introduce new research in culture and cognition that can inform intercultural training and education. It will reexamine basic concepts from this new perspective, including: definitions of culture, cultural difference, bias, language and culture, culture and identity. We will examine how these new conceptualizations are currently being applied in specific training contexts, and in the current climate of increased intercultural tension.

This train the trainer workshop is a co-creation of Joseph Shaules, Matthieu Köllig and Yvonne Van de Pol

For the Flyer click here; http://www.luzazultrainingen.nl/wp-content/uploads/2017/07/T4T_Mind_Brain_Culture_Flyer_Feb2018.pdf 

Yvonne Van de Pol Yvonne Van de Pol

 

Gary Thomas – Intercultural Business Trainer/Moderator (IBT/M)® Programme

Billed as “Europe’s most popular, most demanding and most comprehensive intercultural Train The Trainer Programme”

The Next block begins on 13th October 2017 in Freising near Munich.

For more details go to; http://www.international-hr.de/en/intercultural-train-the-trainer-programme.html 

Gary ThomasTrainer, Coach and Speaker – Gary Thomas

Pune, India – Intercultural Competence 4.0, 17th-18th February 2018. Call for Papers.

SIETAR India Intercultural Competence 4.0

SIETAR India Intercultural Competence 4.0

Sunita cordially invites you to submit your intercultural abstracts to present a 60 or 90 minute interactive session or give a 20 minute TED style talk.
Do please send your submissions to sietarindia@gmail.com by 30th September 2017.
Thanks from the the Sietar India team
Sunita Nichani
President, Sietar India