Nervous Speakers – 5 Tips for Stage Fright and Presentation Nerves by Matthew Hill

Your nerves are a positive and essential part of presenting well and staying grounded.

presentation confidence matthew hill

“I feel so good speaking in public”

  1. Reframe Your Nerves as EXCITEMENT

When you think about it, our body does weird and amazing things and we can choose to be un-empowered by them or we can use them constructively. Let me tell you a story about pre-show jitters and dramatic stage fright.

There were two men going up on stage as volunteers. The first, as he leaves the security of his theatre seat feels sweat, constricted breathing, rolling stomach, muscle tremors and a terrifying adrenaline rush that almost makes him loose balance and stumble. When he is up on stage he can hardly interact with the show master, mumbles his name and is a useless helper in the game he is being asked to contribute to. At the end, to add to his humiliation, he his handed a cheap tee shirt. As he walks back to his seat he makes a promise to himself, “I will never come to the theatre EVER again!”

After the interval another man is chosen to “volunteer”. He gets up and feels an exciting rush of adrenaline and thinks that this could be one of those defining moments in his life. He speeds up and rushes towards the stage with a glow of excitement, the panting breathe of anticipation and a feeling of butterflies that reminds him of his tenth birthday. Is this really happening? Has he won the lottery? He leaps on stage, smiles at the performer and adds a joke into his first reply. The crowd go wild with laughter and one or two even clap. He is enjoying himself. The trick runs smoothly and generates more applause. He has never felt so alive and connected to so many people. At the end he enjoys the thanks of the performer, the admiration of the crowd, AND is handed a tee shirt to remember this night for the rest of his life. As he returns to his seat there is a big smile on his face and he says to himself, “I am going to quit my job as an auditor and get BACK on that stage.”

BOTH men had the same physical reaction to the situation. They chose to frame their experiences in different ways. How will you label your body’s reactions when next called to the stage?

  1. The Audience Want You to Succeed

It is easy to think of yourself entering the lion’s den when speaking on stage. What you may not know is that gladiators were the TV celebrities of their time. The audience would come back week after week to see their favourite fighters… WIN. Your audience have paid money, given up their time and sacrificed the chance to do other, easier things. They are invested in you and want you to WIN. They would love you to be comfortable, to get your patter out and complete you mission without mishap. They are rooting for you. In there minds is something simple – If you WIN then they get a chance to benefit. If you perform well, they get the chance to use your wise words, your experience and your life learning. That is, in fact, why they are there. So, remember, the audience is, very much, on your side.

Verschiedene Portraits einer blonden Frau

They want me to WIN!

  1. Even the Greatest Speakers Experience Stage Fright

It is true. There are many live performers that vomit backstage, have moments of terror and have those self-challenging-thoughts, “What if they find out I am a sham?”, “What if I don’t know the answer to a question?”, “What if someone in the audience is clever and hostile and they want to humiliate me? My professional life will be over.”

This is referred to as Imposter Syndrome and EVERBODY gets it. The truth is that the public speaker possesses a co-constructed identity that is temporary and happens when you are on the stage, red mic light on, in front of a live audience. It is not ALL that you are and you probably don’t do this every day. It is a part of who you are. For the rest of the time you are a much more ordinary figure. And that is OK. Linked to the last point, no one actually expects you to be a superhero (except maybe yourself.) Having doubt keeps you at your best. Hearing those “What if” questions maintains your hunger for perfection and improvement. Doubt keeps you present and grounded. Do not wish away the fear – that is the path to complacency, drift and autopilot delivery.

  1. Build Your Expert Status From the Inside

The quickest way to get your personal power surging is to write down your “numbers.” By this I mean the figures for what you have achieved so far. Everybody had accomplished more than they are conscious of and this exercise really helps. How many years have you been doing the thing that you are speaking about? How many customers have you helped? Reports have you written? Deals have you negotiated? When you look at your track record and put down the numbers they will always impress…you.

As great coaches say you can achieve less in a day than you wish but more in a month than you expect. Over the years you have achieved an enormous amount in a wide number of areas. Take a moment to write down your life and career highlights and to really, deeply acknowledge just how far you have come, just how much experience you have accumulated and just how much you actually know.

  1. Affirmations Affirm Your Greatness.

A way of countering the self doubt and unhelpful chatter running through your mind is to build some self affirming mantras that help lay some new mental pathways that, with repetition, will magically turn into self-affirming beliefs. They will be your public speaker truths. The easiest is the ANV – Adjective Noun that Verbs. Take a moment to write down 10 to 30 describing words that are positive, bright and give energy (these are the adjectives). Next you may use positive words to describe your multiple life and professional roles (these are the nouns.) Then form sentences that include who you help, what they achieve and how you help them (this is the verb bit.) And put it all together – “ I, Name Name, am an Adjective, Adjective, Adjective Noun, Noun, Noun & Noun that Verbs, Verbs and Verbs! And I am… AAAWWWEEESSSOOOMMMEEE.

Super businessman flying over a city

AAWWEESSSOOMMEE

When you learn this formula, fill in the spaces, make it your mantra, and repeat it, you will release the helpful chemicals in your body that support you, the public and professional presenter, speaker and subject matter expert. This allows you to help many more people to overcome their pain and achieve so much more for themselves.

How does that feel?

I have good news for you – You are now Ready!

I hope that these 5 ideas have helped you to reverse your doubts, calm your jitters, and to reframe stage fright as a necessary and useful part of delivering a high impact presentation and an effective public speech.

About the Author – Matthew Hill is a Presentation Coach and Group Trainer – If you wish to contact and engage Matthew to improve your professional presentation performance, then do call him on 07540 65 9995 or send an E Mail to matthew.hill@hillnetworks.com .

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Cultural Risk Management Part 2 by Glen Burridge: Deadly Assumptions

Now, I hope I started to frame this last time, but let’s take that first assumption and look at some practical evidence of why it needs dispelling. This won’t be the normal size of my blogs. This is just too important an subject. But stick with me….

Assumption No. 1    “This topic has little or no effect on my world: I have more important things to worry about”

This is so big I’m going to break it down into two parts.

Part I: Every Human Grouping Has a Culture

Let’s start with internal culture, the one that exists in every grouping or organisation of human beings on the planet. This is the aspect most people are familiar with.

In the world of business, the evidence of its importance is legion and its consequences run from operational ineffectiveness through to life and death:

  • In a 2008 survey of more than 1500 industry executives, IBM found that roughly half of all projects fail due to “company culture”

http://www-935.ibm.com/services/us/gbs/bus/pdf/gbe03100-usen-03-making-change-work.pdf

  • Deloitte ‘Core Beliefs & Culture’ survey from 2012 illustrates the power a corporate culture has on how happy and valued employees feel:

https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-core-beliefs-and-culture.pdf

Exc orgs 

  • The Final Report on the Investigation of the Macondo Well Blowout by the Deepwater Horizon Study Group (2011), one of the worst industrial accidents in of recent years:

“It is the underlying safety culture, much of it so ingrained as to be unconscious, that governs the actions of an organization and its personnel. [These are] cultural influences that permeate an organization and an industry and manifest in actions that can either promote and nurture a high reliability organization with high reliability systems, or actions reflective of complacency, excessive risk-taking, and a loss of team situational awareness.”

http://ccrm.berkeley.edu/pdfs_papers/bea_pdfs/dhsgfinalreport-march2011-tag.pdf

We also know that increasing the variety of the people who make up an organisation, in terms of the most fundamental traits, has a positive impact:

Diversity

http://www.mckinsey.com/business-functions/organization/our-insights/why-diversity-matters

And you don’t have to take my word for it, listen to what these two men have to say about the topic of organisational culture, who know a thing or two about running a business….

“The only thing of real importance that leaders do is create and manage culture. If you do not manage culture, it manages you, and you may not be even aware of the extent to which this is happening”

Edgar H. Schein. Renowned American organizational psychologist, Emeritus Professor of Management at the MIT Sloan School of Management

“Culture eats strategy for breakfast”

Peter Drucker. 20th Century business management guru and writer

The ends might be different, but the same undoubtedly goes for the public sector and our governments. Any listing of the largest organisations on the planet,

e.g. https://en.wikipedia.org/wiki/List_of_largest_employers

is dominated by state-driven entities. Just contemplate the complexity and cultural diversity – in every sense – of a collection of several million employees represents for a moment. By any standards, these are equivalent to nation states in themselves. Even a several thousand employee organisation will have its own clans, power struggles and centres, outlying regions, dialects and a clear sense of norms and networks of communication and action.

Part II: When Worlds Collide

For an organisation that remotely cares about its interaction with its operating environment, it’s very tempting, especially for a commercial entity, to simply state that what’s important above all is their relationship with their customer(s). This makes complete sense…..on the face of it, but the correlation between corporate health is mixed, as examples:

The truer reality is any organisation, whether public or private sector, sustains its existence with its overall relationship with its operating environment.

Crudely speaking, it is fed by a demand from within that space, whether it be from a market or a power centre. Its survival may assured through various means: extracting profits, exchanging goods, offering expertise, a social contract, acting on behalf of a governing mandate or through distributing services altruistically, among other things.

Whatever your organisation does, it will inevitably be interacting with others, no matter what your or their motives. And each will possess a culture(s) which will never switch off, constantly interplay and collectively shape a new reality.

The trouble is that if you ask a random person on the street what “inter-cultural relations” are, chances if they have the patience, they’ll figure out more or less what it should mean. However, except for those working in certain fields, it’s far less likely to be something they systematically think about much and there is even less chance they claim it as an area of expertise deployed on a frequent basis.

Even those who are consummate interculturalists most likely don’t name it and will often put it down to “good personal qualities” or the like. The idea that groups they belong to are actively engaged in such issues will take some head scratching. Even though the consequences may be very apparent to them, only if pushed, are they likely to bring the C-word into it. And don’t be surprised if – even if you get here – when they refer to culture, they will be exclusively talking about ethnic or national ones (…we’ll get to that, in a bit).

It’s not that Culture isn’t ever-present or of capital importance, it’s that most people are simply not taught to frame relationships in intercultural terms, which is tragic since its master practitioners literally save the world or, at the very least, your world every day. Each diplomat who recognises that the point being made in a treaty negotiation stems from a deep-seated historical perspective born of an ancient sleight, each business person who realises that a sale needs to occur in a certain pattern to gain trust in this market, each presenter who outlines their arguments in a way which reaches out to a colleague from another discipline…..they are all making the world an easier place to live in and moving forward human progress. Belligerent, selfish or malignant actions taken in the world are, by definition, anti-intercultural in that they drive away mutual comprehension and productive co-existence.

Yes, I told you this stuff was important, didn’t I?

Maybe it is my training as a geophysicist, but I like to think of the inter-cultural relationships acting as a wave-field. Like the sun’s energy that bathes us, culture is something we are constantly bathed in. The spectrum frequencies change slightly with every moment, but it is inescapable and complex, but if you make an effort to understand it, it is something you can harness for all sorts of good.

We’ll get back to what goes into that ocean of waves, but for moment I just make one plea – don’t limit your thoughts on this subject to flags, languages or belief systems. There are complete strangers you can meet from the other side of the world who you will have instant an instant cameradery with, based on affinities that go well beyond those factors. Have a think….

Now, if you still don’t think this subject is of capital importance, take a look at this list: https://en.wikipedia.org/wiki/List_of_cognitive_biases

Culture plays a significant and inescapable role in pretty much any one of these effects that warp and shape our activities. Go through any of them in your professional life and see if you can think of an event where you saw this effect in play.

And now, count up the cost…..in money, reputation, uncertainty and RISK.

Billions of $’s in accumulated financial losses have resulted from not adequately addressing for this element of risk, hard-earned standing and reputation has been dissipated and yes, many lives lost. And what’s worst is that it, if deployed, it presents one of the greatest opportunities for all-round gain and it is sitting in plain view to any organisation that decides to engage with it.

That’s where this concept of Cultural Risk Management sits, right under each of the human behaviours that influence the full sweep of your organisation’s operations.

Talk to the AuthorGlen Burridge. For a discussion of the topics raised in this article and associated blogs, please feel free to get in touch with Glen at glen@glenburridge.com or via LinkedIn.

Kindness and Laughter – Europe is Bemused, Baffled and Bewildered By the UK’s Zombie Brexit

An Opinion Piece by Matthew Hill

The EU government and press are laughing at the collective miss-step of UK citizens, some of whom believed that the NHS pot would be topped up to the tune of £350 million a week or that UK employment would grow along with the economy after Brexit, or that their farm protest vote against the British Government’s DEFRA ministry was a protest vote against an EU department.

breturn

They are laughing at us

As that laughter calms, European minds are turning to our common issues, mutual interests as well as the need for defence and everybody’s prosperity.

The kindness of strangers

It is at this point we witness the kindness of strangers – Germany’s Federal Minister of Finance, Wolfgang Shaeuble, New French President, Emmanuel Macron, Former Belgian Prime Minister, outspoken and popular EU Politician, Guy Verhofstadt, and President of the European Council, Donald Tusk – all wish to throw us a lifeline and keep us IN and do what is best for the EU and best for Britain – Breturn.

Shocked girl eavesdropping.

Listening?

If only we would listen

We are currently being held hostage to Hard Brexit by a tiny number of Tory Euro sceptic bullies threatening the ever fragile Theresa May with oblivion if she does not condemn Britain to the roughest of roads.

Imagine Theresa May is the Bank Manager being forced to rob her own bank to save her family who are sitting trembling in their living room facing a masked man with a shotgun. Oh dear.

Strange Patriotism

Patriotic?

Only one person seems weaker and wobblier than PMTM at the moment and that is Andrea Leadsom who attempted to bully and shame the BBC’s Emily Maitlis recently by calling for the British media to be more, “Patriotic.”

How patriotic is it for a Prime Minister to be prepared to say and do anything she needs to just to stay in the job? How patriotic is it to pursue Hard Brexit when she was a Remainer knowing that was the better option. How patriotic is it to bribe the DUP with £1,000,000,000 to keep herself in the job and her minority party in power, or to call an election in order to receive a blank cheque from a divided nation to pursue her version of a bank robbery with Tory Euro-sceptics wearing the masks and holding the weapons? How patriotic is it to chase Brexit when 95% of economists agree it will be bad for the country.

Trade

The EU cares more about Britain than do Tory Euro-sceptics. Europe wishes for us to prosper. And for the right reasons – DD – The Brexit Minister, David Davis points out the EU to UK surplus – They bring £290 billion worth of goods and services here and we send £230 billion there.

With a bit of luck DD will continue to bash into a brick wall against EU chief negotiator, Michel Barnier just long enough for the confused British public to finally realise that we have little or no power to get a better deal on Brexit?

And, Brexit is completely reversible. That reversal is an opportunity for us to survive and prosper.

If we are clever now, our European friends may forgive us our moment of madness on 23rd June 2016. The powerful influencers, Shaeuble, Macron, Verhofstadt, and Tusk – are offering us a welcome and dignified return to Europe on decent terms. Remember – Europe represents a QUARTER OF THE WORLD’S ECONOMY.

So, What are our Euro options in reverse order from bad to good?

4, No Deal – We collectively fall off a cliff and beg President Macron to please please be kind to us in Calais as our lorries mount up and every pork pie, bottle or brown sauce and Parker pen is inspected by 3 bored French customs officials.

3, Hard Brexit – Bringing an economic recession, a departure of critical EU labour essential to keep the wheels on the British economic bus and the prospect of relying on the kindness of the rest of the world who, obviously, are already supplied with everything they need by OTHER countries. In a decade or two we could recover, though we will have lost at least 6% of our cumulative growth potential as we scramble to catch up.

2, Soft Brexit – We take the Norway style deal and pay a premium for access to the Single Market and have the freedom to control migration (we already do BTW.) This is marginally worse than option 1. It will not satisfy the racists, the Euro sceptics, or the stressed UK regions (that will still lose their valuable EU regional grants) and will hardly have been worth all the grief, cost and social division. Or, lastly,

  1. Breturn – Business as normal, probably with a few sweeteners and reforms that everyone wants anyway. The naughty British child is allowed to return to the party and we all promise to play nicely again. We do not have to pay the £60,000,000,000 leaving bill (just under a £3,000 per household), we keep the biggest trading block in the world on side and the Stage 3 Cancer that is Hard Brexit is zapped by rays of EU kindness at the last minute in a Brussels Hospital and goes into remission before reaching Stage 4 (There is no Stage 5!)

    Breturn

    Breturn to Health

The Independent newspaper seems to understand Breturn and some significant politicians are now starting to seek cross party engagement to form an effective opposition to PMTM. At the same time the more engaged Brits are warming to the idea of general resistance against the damage of Hard Brexit and its costs to British people.

Maybe we will face a brighter, cancer free, future after all as Brits wake up and face the real prospects of the Zombie Hard Brexit Apocalypse. Watch this space.

 

The Case from BRETURN – We Can Clear Up This Mess And It Won’t Take 2 Years.

Brexit or Breturn?

An Opinion Piece by Interculturalist, Matthew Hill Enough is enough of “Brexit means Brexit” – Red, White or Blue. Stop already. The returning weak and wobbly Conservative and Unionist coalition is in chaos and it is their LOSS of a … Continue reading

The Making of Donald Trump’s Mind

An Opinion Piece by German / American Interculturalist Patrick Schmidt

Back in the “Golden ’fifties”, the world was in awe of the American Way of Life. Elvis Presley, the Fleetwood Cadillac and “from dishwasher to millionaire” all reflected the culture. Fulfilling desires was a perfect response to life’s challenges and the formula quickly spread around the world.

Business Education Group

But this perception has changed radically since Trump’s election. The U.S. is no more seen as a model for the rest of the world, with Donald Trump’s shallow intellect, public bullying, disdain for facts, and nihilistic decision-making in the service of an us-against-them celebration of “America First”.

“America First” means only a certain America. Ironically, it resembles the media images alluded to above — TV from 50 years ago. Blacks, Latinos, Jews, Muslims, immigrants of any kind are virtually invisible, as are homosexuals and anyone else seen as too different to fit in (hippies, socialists, atheists, the handicapped).

Donald Trump personifies a sizable segment of “Middle America”, people who avoid complicated questions, prefer simple answers and some form of instant gratification. This gradually withers the ability to think beyond an elementary — and subjective —worldview. Hence, the preference to bomb the hell out of anybody who doesn’t agree with us rather than spending time reconciling complex problems.

But what have been the cultural factors that created such a self-absorbed, ignorant wannabe showman and allowed him to get to the number one position in American society?

Donald Trump, like myself, learned early that what made the country unique was that it was the “land of the free”. Citizens were free to be and do what they wanted — it was a nation of unlimited opportunities, a beacon for people all over the world, which rebelled against the traditions of the Old World and greeted new ideas with enthusiasm.

One in particular was Jean-Jacques Rousseau’s philosophy that if man decided to believe in the good of others, society would become highly efficient and dynamic because trusting people would eliminate the time-consuming process of doubting and judging. It was exactly what America needed to develop itself; when building a nation, decisions have to be made quickly. “Time is money.”

This simplistic notion of life ignores complexity and nuance and has created the typical American trait of being unsentimental, inherent in a people wishing to break away from the past and march into the unknown. It also paved the way to a certain superficiality in human relations, which magnified itself with increased material prosperity.

Rich natural resources, Yankee ingenuity and shrewdness, few real historical tragedies, and militant individualism, all in the “pursuit of happiness”. It’s no wonder America transformed itself into the most powerful and influential country in the world. The belief that anyone could evolve from “rags to riches” allowed millions of poor immigrants to move up the social ladder. These were the seeds that gave birth to the “happy ending” myth.

This belief, however, sends the childish message that good guys always win and bad guys lose. That’s all fine and dandy for a 10-year-old but when a complicated problem arises, Americans often refuse to see it from every aspect. This is the result of always wanting to believe in the inherent good of everything. When TV was introduced in the 50s, it reinforced this mindset.

By the time Trump hit television in 2004 with his ersatz “reality show”, things were far more cynical. TV had long been used to transform complex issues into superficial images but “The Apprentice” went one step further. It was a Roman circus spectacle for peasants in which a series of victims are humiliated (“You’re fired!”) over the course of a season before one winner is crowned…and given a job. Trump’s audience saw the process like a sports contest, mirroring a simple-minded attitude toward life.

 

Donald_Trump_2013_cropped_more

“The Apprentice” provides us a look at Donald Trump’s idea of reality. (Photo Wikipedia)

Now that he’s in the White House, Trump prefers watching cable TV to reading government reports and meeting with advisers. Not only does he not read newspapers, he gets most of his worldview from Fox News reports, which pander to the people who voted for him.

But how has this numbness to real survival issues come about? Excessive material wealth, technology and consumerism may provide a clue.

At the end of WW II, the U.S. found itself in a unique position in the world — unlike Europe and Asia, its massive production facilities were virtually untouched. It converted its manufacturing potential into peace-time goods and catapulted the country into a consumer paradise of unbelievable dimensions.

Add to this the technological revolution, which has profoundly altered our ways of feeling and thinking. Take the pocket calculator, for example. At first glance, it saves an enormous amount of time and frees you from laborious mental calculations. What we forget is that it leads us one step further toward non-involvement.

The long-term consequences of passively consuming technological goodies (from TV to the iPad) have slowly resulted in a couch-potato lifestyle, exemplified by Homer, star of “The Simpsons”.

Worship for both consumerism and technology creates insecurity by sheltering us from real-life experiences. We notice far too late that our thinking and judgment have gradually diminished. This is clearly noticeable when you meet a person who exclaims “wow” as a reflex but can’t explain why. One gets the feeling that this person doesn’t want to pursue the thought any further and is perhaps unable to communicate in any real depth. A high degree of non-involvement often generates a half-developed personality.

Trump’s rallies, both before his election and since, regularly feature primal chanting and barely-disguised racist themes. Trump’s own speech patterns are similar, as well as the lack of detailed thought. As Ludwig Wittgenstein wrote, “The limits of my language are the limits of my world.”

In the early ‘70s, I already sensed the symptoms of a non-involved lifestyle. Growing up in the southern California, I experienced the era of “sex, drugs and rock ‘n’ roll”, pushed to the extreme. California was engrossed with hedonic “wow” pleasures and far more advanced in material consumerism than the rest of the country.

The Eagles’ song “Hotel California” articulates this perfectly. I’m not saying I didn’t enjoy it, but I knew a society couldn’t last long if its highest goal was only that of continuous pleasure.

Hotelcalifornia.jpg

The Eagles’ worldwide hit describes a consumer society gone amok. (Photo Wikipedia)

Those were the conditions when I left the country at 23 and ended up in Stuttgart by sheer accident. It was such a sharp human contrast — Germans were still recovering from the horrors of WW II and displaying unusually sincere feelings. Human interactions were more real and done with the goal of the betterment of the community. It was like living in the States in the late 1930s as the country was coming out of the Great Depression.

Two generations later, Germany and most other western European countries enjoy a high standard of living but are showing signs of social fatigue, though not to the extent that we see in the U.S.

Each generation of humans has to face circumstances not of its own choosing, where character is measured and spirit is tested. In the last 70 years, the American mindset has embraced an almost magical consumer lifestyle. Many people live a make-believe existence, where real crises can be denied and reality is replaced by a virtual world of memes, tweets, Facebook.

In a fragmented, attention-challenged America, Donald Trump has now become, if not the norm, the President.

Patrick Schmidt Author About the Author – Patrick Schmidt is an intercultural trainer, past President of SIETAR Europa and author of such books as; Understanding American and German Business Cultures (1999) and In Search of Cultural Understanding (2007).

12 Training Film Clips – Culture, Leadership and Teams – Resources For Your Classroom

Training Resource Films – Intercultural Exchange, Diversity in Work, Leadership and Coaching, Conflict and Debate & the Power of the Individual in Business.

12 Films to use in your classroom

12 Films to use in your classroom

1, Wild Tales (2014) 6 Tales of Revenge. Directors – Pedro Almadova & Damian Szifran

Training Themes; Revenge, risk taking, morality in business and relationships

https://www.youtube.com/watch?v=cNURIZWLm1M&list=PLhbb3wdghNhRk69plSRI2BMy5aXING4G-&index=1

2, The BP Coffee Spill – Humourous Metaphor – UCB Comedy Channel Team

Training Theme – Introducing a difficult topic into the training room.

https://www.youtube.com/watch?v=2AAa0gd7ClM

3, Morning Glory (2010) – First Meeting Scene – Rachel McAdams, Diane Keaton. Directed by Roger Michell

Training Themes; Multi – Focus orientation, assumptions about youth, change, active listening, testing authority & managing in chaos.

https://www.youtube.com/watch?v=EWrw5ogawS8

4, Recursos Humanos (2013) Rosio Manzano, Xavier Pamies, Director Juan Alvarez Llados

Training Themes, Sexual harassment, trading favours, wielding power and gender assumptions, bias and prejudice.

https://www.youtube.com/watch?v=rS7PM9AUFjQ

5, Deloitte Diversity & Inclusion in Business (2015) Deloitte University Press

Training Theme – Diversity, inclusion, values in business

https://www.youtube.com/watch?v=7G0OUHnCudw

6, House of Cards (2014) Frank Underwood Ruthlessness Kevin Spacey, Netflix

Training Theme – Power, corruption, manipulation & ethics

https://www.youtube.com/watch?v=a5Ha3IWeXOo

7, Suits – A Different Kind of Power – Donna Poulson – Sarah Rafferty, Netflix

Training Theme – Alternative sources of power, female roles – defined, prescribed and actual in business.

https://www.youtube.com/watch?v=lfX_lXvi008

8, The Intern (2015) – Robert De Niro, Anne Hathaway

Training Theme – Age discrimination & diversity.

https://www.youtube.com/watch?v=t6p2exVZttE

9, Erin Brokovich (2000) – Julia Roberts, Veanne Cox. Directory Steven Soderburgh – “F*cking Ugly Shoes”

Training Theme – Social status, educational prejudice and the consequences of assumptions.

https://www.youtube.com/watch?v=AZMg4vFcRQs

10, Andrew Stanton (Writer of Toy Story) – The Clues in the Story TED (2014)

McGregor the…

Training Theme – Reputation, story telling & humour.

https://www.youtube.com/watch?v=KxDwieKpawg

11, Finding Forrester (2000) Murray F. Abrahams, Rob Brown, Sean Connery. Director – Gus Van Sant

Training Themes; Assumptions about scholarship students and social status,

white privilege, institutional compliance, rules, power & race.

https://www.youtube.com/watch?v=xSnraJOeOyM

12, Any Given Sunday (1999) – Motivation Speech – Al Pacino. Director – Oliver Stone

Training Themes – Responsibility, consequences, reputation, coaching, leadership, accountability, sacrifice, personal choice, motivation, power & salvation.

https://www.youtube.com/watch?v=m_iKg7nutNY

Please share and let us spread the word.

A Big thanks to all those that contributed to this list and those that took the time to prepare the work for YouTube.

Presentation Disasters and 5 tips to help YOU not make them by Matthew Hill

 

Plug into the audience and let the electricity flow

The gap between a person’s brain, intellect and expertise and their ability to communicate even a small part of this wisdom to an audience can be wider than the Grand Canyon. I remember meeting one of the deepest thinkers on educating people that the UK has ever produced. He was also one of the worst public speakers an audience has ever had to endure. This irony continues to buzz around my mind.

Below are 5 ideas that you can apply to make sure no one says about YOU, “They seem to really know their stuff. It’s a pity their attempt to convey it to the audience is a total failure!”

Smiling newscaster during broadcasting. And here is the news…

  1. It’s not about you – whilst you are the star, standing under the light, mic in hand and dressed to kill, the point of the presentation is to align your information and message to the desired outcomes of the majority of your audience.

Useful questions before you present might be, “What is their level of knowledge?” “What do they expect today?” “What do they want from this session?” And, finally, “What do they really need?”

Before you write a word of your presentation, ask these questions and be mindful of the answers. Also implied in their response is bonus information – What they absolutely DON’T want you to speak about.

Verschiedene Portraits einer blonden Frau

  1. First impressions last – I once tripped over on a stage in Milan in the style of Charlie Chaplin and raised an embarrassingly large laugh from the audience. Unfortunately that was not my intention and things did not flow smoothly from that point on.

An audience will have read your profile and possibly check you out on LinkedIn. They are making an active and tough judgment of you based on your physical appearance. If you are scruffy, ill-prepared to deal with technology, hesitant and showing non-verbal signs of stress, anxiety and fear it is no wonder that the audience will disengage from your private greatness and let their minds wonder to other topics (probably sex and shopping.)

What does it take to make a fantastic first impression?

Dressing one level smarter than your audience, dry cleaning your dark suit, investing in a decent haircut, considering replacing your glasses with contact lenses, practicing Amy Cuddy’s power poses and firing your BIG GUNS first. All of these represent a good start.

Seat on fire

  1. Pleasure or pain? Related to 2. The audience will amalgamate all of the information you are consciously and unconsciously broadcasting and rank you on two exclusive scales.

Power and dominance – your tone, stern look, square shoulders, booming voice and content of doom laden scenarios and facts may give you an impressively high dominance score. Is that what you want?

Likable and trustworthy – A high score on the opposite scale is achieved by displaying charisma, charm, humour, self-deprecation, honesty, integrity and demonstrating your ethical values to the audiences.

Only you can decide which scale is more appropriate your next presentation – Is it time to practice non-verbal charm in the mirror or to rev up your sergeant major impression?

bubble of communication

  1. Words Words Words With everything you say you are either engaging more with the audience or distancing them. You may think that filling your presentation with intellectual complexity, esoteric jargon and obfuscating argot will do the job. Wrong – The simpler you are the more you will connect with the audience and the more they will buy what you are selling.

Speed trumps caution

Many presentation coaches warn that excessive speed of presentation will be perceived negatively. This is not the case (with the caveat that you need an audience speaking the same language as you.) As long as you are clear and loud enough your audience will be taken away by the speed at which you deliver your wisdom. Unlike complexity, speed is perceived as a sign of intelligence.

Fluent slick and smooth

Unsurprisingly, a smooth radio delivery will impress an audience. On occasions it will increase your ratings even when you are having an off day, your brain is addled with tiredness or your mind can only manage to operate at half power.

Listening. “Tell me more”

  1. Everyone loves a story – Every presentation coach is asked what is the best structure for delivering a presentation. It can be a best man speech, a professor’s keynote address at a conference or thanking people at your retirement do. The best way to package information is to give it a familiar dramatic structure – beginning, middle and end, a “V” structure – unleashing tragic chapters that shock your audience followed by an inspiring twist and uplifting ending, or a WW structure like a Dr. Martin Luther King speech that repeatedly takes the audience from the difficult present to a better envisioned future.

Men don’t like emotion.

Whilst there are some coal mining villages where men can only cry if they are one kilometer underground, most humans, irrespective of gender, enjoy having their feelings taken for a spin. It is diverting and stimulating and always will be.

Human Rights

Please respect the human right of your audience not to be bored within an inch of their life. Practice practice practice until you are fluent and can lose yourself in a story that entertains even you, the speaker.

And if you are not a natural comedian, a presentation is not the place to begin your new stand-up career.

Good luck with the next presentation. I hope you WOW the audience and they give you a standing ovation.

Senior Sales and Culture Trainer Matthew Hill

Matthew Hill

Matthew Hill is an Intercultural Trainer, Author, Speaker and Coach working with international audiences to help them uncover their deeper potential and shine in public.

Louise and the 5 Chairs -Owning our Behaviour – Louise Evans

SIETARian, Interculturalist and Corporate Coach, Louise Evans gives a profound and inspiring talk expanding on the work of Marshall Rosenberg  – Father of Non Violent Communication, at TEDx in Genova. Own your Behaviours, Master your Communication and… Determine your Success. Thanks Louise.

The 5 Chairs

Trump – What Now? An Opinion Piece by Matthew Hill

Conflict Theory applied to the White House

Having returned from New York last week after the Inauguration and the Women’s Marches, I have digested some of the conversations we had over there and wanted to note a couple of observations from a cultural and conflict resolution point of view.

The White House, US president's residence, in Washington DC

It’s not him

The incongruence between DJT’s place in the White House and his level of communication (enthusiastic schoolboy) proves that he did not get there by merit of his ideas or solutions alone. Let us remember he is result of a large group of Americans who have lost a lot in reality and even more in their imagined mythical version of 1950’s America. Their frustration at the inability of any political party to do anything for them, to listen to them or to understand them is why they voted against politics and why we are here today.

Labels

The most frequent diagnosis of DJT I heard whilst in New York was “Psychopath”. A couple of Facebook posts have supplied compelling arguments for a label of Narcissistic Personality Disorder – Upgraded this week to Malignant Narcissist by one leading psychiatrist.

My issues with labels are that they excuse behaviours. They dissociate the conscious person and the decisions they make from accountability. To take the cultural community view of helping someone with difficulties is not a promising start for the next 4 years – as that person has the nuclear codes.

Macchiavelli

The author of the Prince – the ultimate cynical leader’s handbook would have advised sweeping away the old guard and launching a Blitzkrieg of radical policies that will have everyone reeling in their seats. Job done. The acting Attorney General is on her way and the Ambassadors around the world are packing up too and the intellectuals are failing to process the torrent of proposals leaving the White House.

Statue of Niccolo Macchiavelli in Florence

Niccolò Macchiavelli – The Cynic’s Guide to Leadership

Let us side step the shock and awe phase, get over our feelings of outrage and insult and attempt to be consequent.

Protest

Meeting and talking with the Marchers was the highlight of the trip – The atmosphere was one of an optimistic and loving community validating and celebrating the existence of a vast collection of people with healthy values and a positive spirit. Values based more on love and less on fear.

More on the problem with protest in a moment (1.7 million people in the UK signed a petition this week to reverse the Queen of England’s invitation to DJT for a State visit to the UK with golden carriages, full military honours and the rolling out of the great and the good of Blighty to put in a show for the new leader of the free world.)

Racism

DJT’s bizarre Black History Month breakfast was an historical denial on a grand scale as well as being a denial of DJT’s own baggage. His spinning of the contribution of African Americans – that their hard work laid down the foundations of modern America missed the point by many a mile. They were enslaved.

The point here is that there is no dialogue to be had. No numbers, facts, logic or reason will work against someone with zero interest in empowering the oppressed or curbing the dominance of the dominant. No argument will succeed. This is beyond debate, dialogue and exchange.

Conflict

From the perspective of Conflict Theory, we have moved passed dialogue and beyond cold conflict and are heading towards bipolar antipathy where exchanges are no longer listened to, reason has been thrown out of the window by both parties and negative emotions are triggered by simply seeing the other side or hearing their voice.

There is only one advantage to the HOT conflict phase – it gets dealt with – passive aggression can rumble on for years but when the furniture begins to fly then action is not far behind.

What is to be done?

Classical work on conflict suggests a starting point where energy is spent and attention is focused on the most leveraged areas where change is achievable and victories can be attained.

The post-election wounds are now healing and some brave commentators have uttered the bitter and necessary truth. The educated group who waged intellectual battle have missed the key point – it is not the content of the campaign, it is not the content of new policy – it is the cultural cause of our current situation that must be addressed.

We must give up the right to be right. We must come down from the hill of moral superiority – nothing will be heard from that altitude. It is about acting locally and moving beyond the facts (in Post-Truth America, facts are soooo last year.)

It is about new norms – America gets it political opinions from Netflix, Amazon Prime and Fox News. It is about creating stories, of creating characters with values that mean something. It is about starting an exciting narrative through the medium of drama / faction / story telling. That is the way, over time to tackle the fear that is driving the current political agenda and to move the majority toward a position of hope again.

Travel Ban

Shopping

A tragic example of this fear is the travel ban – with no statistics to back it up an overnight moratorium came in banning Muslims travelling to the US from the 7 Middle Eastern countries – The point is this – The move has the approval of the majority of Americans. They have swallowed it whole. They have heard the messages of fear and most currently choose to believe them. It is not true, but for them in this instance, action beats inaction – This myth provides a little comfort for them in dark times where their own personal reality seems so bleak and unending.

(The ban has been reversed by the courts and is being appealed now by DJT.)

Comment form Milton J. Bennett – Hello Mathew. Writing from the US, where I’ve been since Jan. 20., I’d like to comment on the purpose of the “psychopath” label regarding President Trump. People I have spoken with post shock are seriously considering two things: 1) how to keep the embers of a progressive agenda glowing during what will be a concerted move to the right (beyond the mandate of that slim electoral college win), and 2) how to mitigate the diplomatic credibility damage that is already being done by impetuous executive action. For instance, Khamanei has just said that Trump shows the “true face” of the US. The allegation of mental instability is an attempt to separate Trump from the US image. Some people I’ve talked to who supported Trump (either actively or by inaction), hoping that he would change or that that he would be restrained by “the system,” are now joining in the labeling. The move to the right will continue, but I guess there will be increasingly serious attempts to isolate or remove Trump

 

The Problem We Create By Being There – Consultants & Clients by Glen Burridge

The first problem is YOU – A cultural thought piece by our “foreign correspondent”, Glen Burridge

Junger Geschftsmann bei einer Prsentation Why are you here?

There is a barrier that lies at the heart of any consultant trying to transform an organisation, namely that you present an intercultural challenge by your very presence. Yes, you, as a consultant are the first problem the customer has to deal with when they bring in someone to help spur improvements in their organisation.

As a consultant, have you ever had the experience of sitting in a meeting room and, after all the niceties are done with, listening to the most senior person of the room start talking and realise they know next to nothing of why you’re there? Or, they think they know who you are, but the words they’re using are at complete odds with your perception with what you think you’re doing there?

What happens next can range from genuine curiosity – with an eye to why they weren’t briefed properly by their own people – to outright dismissive, even aggressive, behaviour. Experienced consultants will tell you that they’ve felt the full sweep of this spectrum at some time or other and, with a wry smile, it may conceal much more beneath. Even if the consultant is usually the most vulnerable person in the room, the sense of the threat that you may present can be palpable.

Don’t expect sympathy for your own precarious position.

It will be ultimately up to you to either dispel the drama or learn to work within it, since it centres on you and that disturbing vibration around maybe why you were brought you in – to shake things up. And that is the paymaster’s right.

The opposite situation is also worth considering. Where you are so seamlessly integrated in a situation that no-one knows you’re a consultant or they’re forgetting it rapidly. In this scenario, it’s entirely possible you may already know more than many of the people in the room. Remember, if you’re lucky enough to cope with working ‘sideways’, you may soon become the custodian of an entirely unique perspective, which could easily walk out of the organisation the moment you leave. So, this misconception may be something you’ll want to correct very quickly – it is the basis of your livelihood and code to maintain a professional detachment – but, if you’re well established and have a strong rapport with the commissioners of the work, you will be more relaxed and it makes the ‘sell’ of your work seem like another form of ‘internal project initiation’.

In business, we are working in the midst of an organism, some of whose processes are a source of positive wonder, some of which should be exemplary and obvious but have yet to evolve to cope with the role they’ve inherited, some of which is worn out or doing a function it was never designed for. The individual organs that drive this creature might have a long and distinguished history or they may be new and experimental. Some elements will be moving towards each other, others not even aware of what the other ones do. We can never make too many assumptions about who, where and when they can see what. Perhaps one of the defining qualities of an organisation is its opaqueness or transparency. The secret to good organisational consulting is to see enough of the machine working as a whole to do something meaningful at the scale you’ve been engaged at. If you’re lucky, you can build from there, once you gain the buy-in; this might be one level above or below, but in many ways the most interesting – although by far the more difficult – is if you can reach across.

The Client Side

Now consider the perspective of that manager from the client side for a moment.

You’ve just come from three meetings this morning already. You’re thinking that perhaps you won’t eat till 2pm, if you’re lucky, and you’ve learnt about two knotty problems and an uncertain one already this morning. Now, you find yourself on your way to a meeting your PA has kindly accepted for you but wish you could have avoided, with this new person that you’ve never met in your life. They’re not even on the email system. You know they’re something to do with a particular initiative that sounded a good idea a few months back and wasn’t backed by too much of the department’s budget anyway. But, frankly, the context is a little vague, because The Good Idea is not fleshed out yet and no-one’s quite sure if The Team should be setting the agenda or leaving it to the consultant to get on with Do Their Thing; they’re the ‘expert’ aren’t they? If only I had the time I’d sit down and sort this out myself, but we’ve got 30 mins and I’ll try and figure out what the hell we do. You know, these deep-field initiatives really should shape our world, but when can we show something tangible from them? Who but a consultant will want to make these kind of waves though?

Now, multiply that by the range of personalities found in a manager and you get the spectrum of meetings that can transpire.

If the organisation had all the answers to their problem, you wouldn’t have even been invited in the building.

So, we always need to consider that whatever wonderful bag of tricks, enthusiasm, wisdom and experience we think we bring into any organisational setting, we are the source of an out/in-group problem with all the attendant cultural dimensions that entails from the moment we step away from the Reception desk wearing our visitor’s badge.

Our first organisational problem we will have to fix is the one we create by simply being there.

About the Author – Glen Burridge

Earth Scientist, Consultant, Aviator and Intercultural Enthusiast, Glen is just down the road in Perth, Australia…

glen