Pride, Prejudice & Privilege in the USA

A cultural opinion piece about the US Election written by Matthew Hill

Manhattan at sunset Turn to clear vision…

When two polar opposites face off together we get – Option A – a de-escalation of tension achieved through understanding and reconciliation and, Option B – Resistance, mud slinging and an active ramping up of cold or hot conflict.

In this piece we will explore option A…

The Swinging Diversity Pendulum

The US election campaign was a war – no doubt about it. Barbs were tossed from both sides with little regard for casualties or collateral damage.

As interculturalists, we understand the concept of privilege, power and what their use can do to the “other”.

The last 8 years have seen genuine gains for diversity, engagement and inclusion. Take, for example, the Transgender agenda – from a near zero mainstream consciousness in 2008 to reality TV and the Amazon Prime award winning series, Transparent now.

Looking back (there has been a lot of looking back…) the darker side of the liberal advance was hubris – manifest in dismissive and pejorative descriptions of the “other” and here lay the seeds of their defeat.

Dismissing does not lead to disappearance

Trashing the opposition’s intelligence was never the way to go – Imagine the emotions felt if the Left to Right labels – stupid, uneducated, white working class, bigots and racists where substituted for Right to Left insults – How outraged would the intelligentsia have been?

It takes two sides to build polar opposites and thus diminish the space for dialogue.

Swing

When the media take up the cause of the “mindful”, we know that tolerance of the liberal agenda pendulum is at the top of its swing. And guess what? It is now falling the other way. Those whose privilege is seen to be under threat will not give up their status without a fight. And in the election we saw that fight. The tide of resentment, backlash and frustration from the ridiculed right is seen in support for outlandish and extreme protectionist measures.

Cultural Relativity

By claiming the moral high ground and naming the people in the White House and media as “thinking, caring and correct” – these labels made the other side collectively and relatively; “stupid, cruel and wrong”. Just as with Brexit in the UK, these shamed people feel they have genuine grievances and are attracted to more extreme solutions.

Exclusion not Inclusion

One take on the scenario is that Middle America has been abandoned by both sides and feels intense pain – lower quality low paying jobs, less money left at the end of the week and unanswered questions about how to reverse the local economic decline of the past 30 years.

Bad or Bad?

The Republicans have behaved appallingly towards Obama and with little regard towards helping the mechanism of Government itself – pursuing a spiteful agenda of zero cooperation. The Democrats have not been blameless either. They have not addressed the local issues faced by the population – low wages, sub-prime fraud, mass house foreclosures and the alienation of the squeezed middle. They have supported Big Money instead.

It is with universal disgust that Americans see Washington as Hollywood for ugly people bargaining for their own self-interest at the cost of the Nation and with no Hollywood happy ending in sight. Trump can be forgiven from thinking, “anything is better than this.” His extraordinary ability to transcend his own privilege, tax avoidance, sexual abuse scandals, serial strategic bankruptcies and contrived conspiracies against opponents to convince people that his philosophy is the best for his country, speaks volumes about the angst and frustration of a vast sway of voters.

Bald Eagle Make America Great Again?

The Dream

“Make America Great Again” – panned by the liberal elite as crass and by many minorities for whom the 1960’s and before where a long nightmare of oppression and exploitation.

The nostalgia pitch seemed to work. Harking back to the halcyon days of the 1950s;

*Vast sexy cars, modern homes crammed with labour saving consumer gadgets and obedient housewives helping the bread winner to a cocktail and having supper ready for him when he returned from a not too arduous but highly rewarded day’s work at the office.

*Smoking, whisky, employing secretaries for their looks, a marriage bar for many office roles and a good time had by (NOT) all.

*Pool parties and picnics – It was not actually the case for the majority then and certainly it is only reality for a privileged few now.

*For many – their role in this world was as the unloved support, with no choice but to accept the inequality that kept this show on the road.

(If you think nostalgia is the way to go, I have one image for you that may blur your halcyon vision of the past – 18th Century dentistry!)

Push and Pull.

If the Pull of nostalgia was a fantasy, the Push was more urgent and keenly felt. The protest was against the political insanity of Congress, the economic consequences of Globalisation, the death of regional metal bashing in America and the starkly contrasting figures – the USA has about 5% of the world’s population and accounts for about 23% of the world’s GDP. “How then”, asked 60 million Americans, “can I not afford to pay my ever-increasing health insurance premiums?”

Add to this the unpunished crimes of the sub prime housing scandal where the biggest banks were bailed out and rewarded for their immoral exploitation of US working citizens whilst the average Joe and Joanna were not helped out in any way as they experienced the burning shame of house foreclosure. This dark chapter was remembered by many.

Changing the game

For DJT to win against the tide of the media is nothing short of extraordinary. His bizarre and extreme statements gained enormous airtime. His conspiracy theories laid waste to opponents and his nationalist rhetoric resonated with the dispossessed – pushing a complete outsider to the most important job in the world.

With Facebook fake news, a departure from facts and proof (post-truth) and the wildest campaign promises seen since Hitler, the ground was set for a revolution in a country still seeing itself as a Democracy.

The real marketing miracle was for a man tide to Big Money and an address book that went right the way to the top to convince Middle America that he was one of them and would serve their desperate needs for jobs, better wages and a return to easier times. The push and pull must have spun heads.

And with a little help from the Democrats

Many commentators where offering the advice; “the lesser of two evils”. Looking back, this may not have been the MOST appetizing choice at the ballot box. It was matched in the 2002 French Presidential elections by the, “vote for the criminal, not the racist!” slogan that WORKED and got Jacque Chirac elected back as President of France.

Hilary had a ton of baggage to carry around with her on the campaign trail – a list of dubious business connections and dealings, a propensity for war and shameless connections with Big Money. And a less that world changing promise that NOTHING would change.

That and an old man sitting in a blue “court dock” behind his wife during the TV presidential debates looking on with a tired and stony face whilst the most sordid chapters of US Presidential history were dredged up again and flung about the debating hall.

We guess that Bernie Saunders made a pact with Hilary a couple of years ago to mop up the next generation and anti-Hilary liberals and hand these free thinkers over to the Hilary camp at the last minute – A cynical move too far?

What of the Future?

DJT’s Roosevelt / Keynsian infrastructure investment proposal – enormous sums of printed and borrowed money will keep the country calm for now – Nobel Prize winning , Joseph Stieglitz, points out though that the innovation and new industries that will drive US growth will be very light on labour and will fail to provide the promised vast increase in new jobs or a general improvement in the quality of living for most beyond giving them new domestic, leisure and work based gadgets to buy.

New jobs will be created. The majority, however, will be in construction and will be accompanied by minimum wages, poor working condition and little dignity – Not quite the dream of 1950s Hollywood as seen with John Ham in Madmen.

Ripples around the world

Overseas, the French Presidential election will be the first barometer of the world’s reaction to DJT. Before we saw Slovakia, Austria, Poland take a clear step to the right. Who will be next to join them?

One cent coins and Dollar banknotes Big money or local income?

Conclusion

Forget the FBI last minute e mail actions, computer voting fraud, the Popular vote and Russian interference – DJT’s rhetoric about immigration, closing borders and his promise to create jobs for regular people is what the frustrated and unheard responded to.

All that has come before has lead to the nice folks of the USA listening to these words and taking notice.

A sobering thought for all of us.

 

The Problem We Create By Being There – Consultants & Clients by Glen Burridge

The first problem is YOU – A cultural thought piece by our “foreign correspondent”, Glen Burridge

Junger Geschftsmann bei einer Prsentation Why are you here?

There is a barrier that lies at the heart of any consultant trying to transform an organisation, namely that you present an intercultural challenge by your very presence. Yes, you, as a consultant are the first problem the customer has to deal with when they bring in someone to help spur improvements in their organisation.

As a consultant, have you ever had the experience of sitting in a meeting room and, after all the niceties are done with, listening to the most senior person of the room start talking and realise they know next to nothing of why you’re there? Or, they think they know who you are, but the words they’re using are at complete odds with your perception with what you think you’re doing there?

What happens next can range from genuine curiosity – with an eye to why they weren’t briefed properly by their own people – to outright dismissive, even aggressive, behaviour. Experienced consultants will tell you that they’ve felt the full sweep of this spectrum at some time or other and, with a wry smile, it may conceal much more beneath. Even if the consultant is usually the most vulnerable person in the room, the sense of the threat that you may present can be palpable.

Don’t expect sympathy for your own precarious position.

It will be ultimately up to you to either dispel the drama or learn to work within it, since it centres on you and that disturbing vibration around maybe why you were brought you in – to shake things up. And that is the paymaster’s right.

The opposite situation is also worth considering. Where you are so seamlessly integrated in a situation that no-one knows you’re a consultant or they’re forgetting it rapidly. In this scenario, it’s entirely possible you may already know more than many of the people in the room. Remember, if you’re lucky enough to cope with working ‘sideways’, you may soon become the custodian of an entirely unique perspective, which could easily walk out of the organisation the moment you leave. So, this misconception may be something you’ll want to correct very quickly – it is the basis of your livelihood and code to maintain a professional detachment – but, if you’re well established and have a strong rapport with the commissioners of the work, you will be more relaxed and it makes the ‘sell’ of your work seem like another form of ‘internal project initiation’.

In business, we are working in the midst of an organism, some of whose processes are a source of positive wonder, some of which should be exemplary and obvious but have yet to evolve to cope with the role they’ve inherited, some of which is worn out or doing a function it was never designed for. The individual organs that drive this creature might have a long and distinguished history or they may be new and experimental. Some elements will be moving towards each other, others not even aware of what the other ones do. We can never make too many assumptions about who, where and when they can see what. Perhaps one of the defining qualities of an organisation is its opaqueness or transparency. The secret to good organisational consulting is to see enough of the machine working as a whole to do something meaningful at the scale you’ve been engaged at. If you’re lucky, you can build from there, once you gain the buy-in; this might be one level above or below, but in many ways the most interesting – although by far the more difficult – is if you can reach across.

The Client Side

Now consider the perspective of that manager from the client side for a moment.

You’ve just come from three meetings this morning already. You’re thinking that perhaps you won’t eat till 2pm, if you’re lucky, and you’ve learnt about two knotty problems and an uncertain one already this morning. Now, you find yourself on your way to a meeting your PA has kindly accepted for you but wish you could have avoided, with this new person that you’ve never met in your life. They’re not even on the email system. You know they’re something to do with a particular initiative that sounded a good idea a few months back and wasn’t backed by too much of the department’s budget anyway. But, frankly, the context is a little vague, because The Good Idea is not fleshed out yet and no-one’s quite sure if The Team should be setting the agenda or leaving it to the consultant to get on with Do Their Thing; they’re the ‘expert’ aren’t they? If only I had the time I’d sit down and sort this out myself, but we’ve got 30 mins and I’ll try and figure out what the hell we do. You know, these deep-field initiatives really should shape our world, but when can we show something tangible from them? Who but a consultant will want to make these kind of waves though?

Now, multiply that by the range of personalities found in a manager and you get the spectrum of meetings that can transpire.

If the organisation had all the answers to their problem, you wouldn’t have even been invited in the building.

So, we always need to consider that whatever wonderful bag of tricks, enthusiasm, wisdom and experience we think we bring into any organisational setting, we are the source of an out/in-group problem with all the attendant cultural dimensions that entails from the moment we step away from the Reception desk wearing our visitor’s badge.

Our first organisational problem we will have to fix is the one we create by simply being there.

About the Author – Glen Burridge

Earth Scientist, Consultant, Aviator and Intercultural Enthusiast, Glen is just down the road in Perth, Australia…

glen

What is a citizen and how do I become one? by Daphne Laing

We are all global citizens now, but what does this actually mean?

If we accept that an individual can have multiple non-opposing identities, it would logically follow that it is possible to have multiple citizenships, as indeed many of us do…yet this multiplicity seems only to mean that we can use different passports to facilitate travel from one political system to another….and has nothing to do with sharing values, rules etc. Having looked at the questions for the UK citizenship test and scored a big fat zero on history, just scraping through, I am having an(other) identity crisis…… a UK passport holder born, brought up, educated and tax paying in UK for most of my working life, having taught English, acculturation and intercultural communication for 35 years, I am somewhat surprised at the criteria for citizenship of “my” country.

multiple non-opposing identities

Memories of Communication

Multiple non-opposing identities

For the first time I ask myself “Do I want to be a citizen?” Though I feel a strong connection with my home culture and I understand that on a deep level I probably make assumptions and bear prejudices that would link me to membership of a group of “people like me”, I have long preferred to introduce myself to “others” as a European- thus avoiding the Westerner (i.e USA) or the British (i.e. football hooligan) labels. I am proud of the values which underlie the formation of and continuance of EU, and believe passionately that the institution, for all its faults, has gone a long way to building bridges, to signalling a third way of “doing things”; an alternative to purely money or military oriented politics…. And a clearly stated definition of citizenship.

Yes, I like that…….

To note the ease with which I can explain my choice of association and acknowledge the possibility of duality here may go a long way to explaining my utter bafflement at recent events; but does this also indicate that EU citizenship as a concept is doomed to be more divisive than inclusive? A Them or Us sense of belonging which by its very nature hints at republicanism?

This brings me to a third model: global citizenship, whose qualities seem to be espoused by international NGOs like Oxfam and which is defined as a quality a person demonstrates whose identity is linked more with a common humanity than with any political or other allegiance- but if citizenship means to be held to account by a system; history; shared values, how can any of us possibly call ourselves global citizens except as representing an academic intellectual stance?….

Recent developments have forced me to reflect on what it means to belong….to an organisation at odds with my personal values; to a country hurtling towards xenophobia and isolationalism……

Am I the only one to feel like le Petit Prince?

“To establish ties?”

“Just that,” said the fox. “To me, you are still nothing more than a little boy who is just like a hundred thousand other little boys. And I have no need of you. And you, on your part, have no need of me. To you I am nothing more than a fox like a hundred thousand other foxes. But if you tame me, then we shall need each other. To me, you will be unique in all the world. To you, I shall be unique in all the world….”
― Antoine de Saint-ExupéryThe Little Prince

About the Author – Daphne Laing is a renowned education professional in the field of culture, language and citizenship.

daphne-laing

Unconscious Bias and the Police in the USA with Elmer Dixon

What are we Attributing AND to Whom?

This 17 Minute Facebook Live session is a kick off piece launching Elmer’s SIETAR USA session in Tulsa on 9th November, his general courses and his work with the Police.

Catch the film here;

https://m.facebook.com/story.php?story_fbid=10154489285454870&id=577094869

Profile – Elmer Dixon runs Executive Diversity Services in Seattle, USA.

elmer-dixon

Independent Trainers – How to Over Deliver Your Way to Repeat Business Blog Post 11 by Matthew Hill

Study Group Discussion University Concept

When you excel at each step of the training process, you create magic and generate repeat bookings for you, the independent trainer. Continue reading

Independent Trainers – Passive Revenue Steams and Professional Credibility – Making Informational Products Blog Post 9 by Matthew Hill

The Informational Product Dream

Imagine receiving the following e mail on a rainy Thursday morning –

“Hi, I downloaded your book about XXXX last week on my Kindle and I could not put it down. Can we speak today or tomorrow as I want you to come in and train 100 of our brightest young people? And I want to arrange for your book to be the set text for that course.”

Composite image of businessman in buzzwords

It’s YOU speaking but in DIGITAL form

That is what happened earlier this year. The people he mentioned in the note were extremely bright young professionals and the book (which has over 100 mini exercises in was used before, during and after the course.) It was an extraordinary and encouraging way to experience the power of informational products and just how directly they can impact you as an independent trainer in establishing and growing your business.

Other Benefits

What else can a book or digital download or film do for you? Philip Kotler the marketing Guru talks of the ever increasing need for “touches” and encounters to promote trust before any commercial business can begin. He gives the example of driving past an advertising hording or billboard. You don’t buy the soap power on the Monday – it is the 15th time your drive by that something sticks. We need multiple exposures to material before it sinks in.

So products are 1. An Encounter Generation Machine.

  1. Credo – In the past the most expensive part of your day was talking with people who may or may not become your customers – If they don’t share your values nothing will transpire. If they have a lesser ethical standard, you will not want to work with them. If they are not bright enough to digest your material it will never work out. A product puts your stake in the ground and will attract the best and discourage the rest.
  2. Qualify in or Qualify out – The single most important use of products can be to qualify out people who do not have the money, signing power, need or time from what you have to offer. You are a premium independent training provider and they may be bargain basement. You offer value and they need a quick cheap fix. You want volume, they think small. It is easy to build the BANT test into any product – BANT is the criteria for commercial success. Your target must have the Budget, Authority to sign, Need and the Timing must be right.
  3. Speaking, Training, Coaching, Consulting & Writing – Products generate commercial opportunities all the time. When I finished my second book with my wife, she posted a picture of the cover on LinkedIn. One hour later a Germany publishing house e-mailed her to talk about commissioning a book from her and, a week later, the contract was signed. Do you begin to see the power of products?Download upload  web buttons

What are these Informational Products?

An informational product is any standalone vessel carrying your wisdom that is sold or given away in the promotion of business or the development and education of your “tribe.”

Book – An e product or paper version of your main messages (electric and wood have different uses.)

Audio – We used to call them CD’s. Downloads that play on your iPad or phone and turn your train / car / plane into a university.

Film – This is the one. Technology has just got easier (more in a minute.) Now you can make digital feature length films that really hit home. Believe me, there is a truck-load of professional credibility to be acquire by becoming a “film maker.”

Multimedia Technology

It is easier than ever to create a digital film

On-Line Course – This is the rain-maker – Well made high impact courses sold at the right price and distributed globally via modern technology can make a serious difference to your independent training business turn-over.

But isn’t it all just so technically complicated?

Not any more – When I first made podcasts in 2008 it was probably easier to send a man to the moon. Now it is about press and record, edit, add tags, captions and blurb and press to upload to your on-line shop.

In our Consultative Selling Bootcamp run in Amsterdam this summer, I had everybody write and record their first podcast – The whole exercise for the class took less than one hour!

(Do feel free to call if you wish to talk more about this exciting area of development and marketing that really can make an swift impact for the new and not so new independent trainer – +44 7540 65 9995.)

No excuses

Technology is now so clever that you don’t have to be. A £100 app will do most of the work for you whether that is screen capture software to make a DVD, word recognition software to help you start writing, or a simple podcast app to get you recording, today.

Next

For more ideas on how establish and grow your Independent Trainer Business we invite you to join us for the Independent Trainer Consultative Selling Webinar 3 – GOING FOR GROWTH, on 5th October 2016, 6PM London time, 7PM Paris time. Register now at;

https://attendee.gotowebinar.com/register/8107589113940386817 

 

Lisbon Historical City Panorama, Portugal

Historic Lisbon