What can YOU do at the SIETAR Congress to change your life?

A Guide to the European Intercultural Event of the Year by Matthew Hill     1, Meeting people With up to 360 people attending the SIETAR Congress in Dublin later in May, There is no better opportunity this year to … Continue reading

May’s Brexit Election – A Cultural View – by Matthew Hill

Words from a divided nation

This week Prime Minister May called a snap election to, “unify the country” and allow her to negotiate with the EU on behalf of all of the UK so that she may go out there and get all the good things and have none of the bad.

It will not play out like that.

Big Ben and House of Parliament at River Thames International La

The scene of the crime – Prime Suspect – David Cameron – Do not approach

Before we look at the cultural aspects of BREXIT, let us remind ourselves how we got into this mess in the first place.

Prime Minister David Cameron and Chancellor George Osborne had suffered from criticism and power plays from various factions within their OWN party. This was a Conservative party spat, a “Blue on Blue” bun fight. Chancer Cameron had bluffed his way through the Scottish independence vote and won. He had made another reckless referendum offer before the 2015 election and had never, in his wildest dreams, considered that the UK would be so stupid as to vote the wrong way. And then, in an historically irresponsible and arrogant move, proposed that a simple majority, either way, would dictate the UK’s future relationship with our closest neighbours and largest trading and defence partners. When, the old, the poor and the anti London / anti-elitists (and racists) voted to leave in June 2016, the UK was plunged into uncertainty and became the laughing stock of Europe, all over again.

And now CULTURE

In the war of words BREXIT supporters tended to focus on “immigrants taking our jobs in the UK” and, ”taking back control from Brussels”. Subjects on which both sides were quiet or silent were the cultural and historical perspectives that will come into play now we are leaving Europe and how these will affect us all.

The cultural benefits of immigrants

Between 2004 and 2014, 2.5 million EU citizens chose to come to the UK to live and work. This has made a net positive contribution to UK GDP, productivity measures per worker and tax revenues for the Treasury. In addition, the cultural benefit has been palpable. [Most British people struggle to speak even one language properly (innit)] The vast majority of newly arrived workers speak their native language and passable English as well. Many speak two or more languages and add to the country’s human capital, fuelling the most important parts of the British economy – the export of goods and services to other countries. Having freshly arrived people from our target export markets helps us with both local language and market wisdom as we send our crated goods on their way in lorries headed for the Continent.

Tropical caribbean island in open ocean

A Small Island Near Europe

Immigrants work harder

This sometimes unpalatable truth is most threatening to the unskilled sector where jobs are performed by employees that are exchangeable and expendable. This is not the fault of the newly arrived workers or the indigenous population. It is the way jobs are designed today with most school education being instantly forgotten and individuals adapting to the job market, ending up as minimum wage and sub-living wage employees. Our history as a rich and formerly powerful empire has created a subtle level of expectation for many British workers below which they will not consider working. The average Brit is not rushing to get up at 5 AM and wait for a van on a street corner to head off and pick vegetables on a chilly spring morning. Other EU nationals are.

Fight or trade?

From an historical perspective, when a couple of tribes live in close proximity they have two strategic directions in which to go. They can either battle or exchange goods and services. The main rationale for the signing of the Treaty of Rome in 1957 thus establishing the European Economic Community, the EEC, was to facilitate trade and exchange as the best way of preventing the repetition of the double tragedies of the 20th century.

Nostalgia can be a dangerous thing.

Whilst we are on the subject of not learning from history, let us remember that what unified Germany and the Axis powers in their support for Hitler’s strategies and ideas in the 1930s were austerity measures set out in the Versailles Treaty of 1919. Imposed by the victors upon the losers, it created an attractive option for Axis powers – support the German war effort in return for the restoration of lost power and lands – Hitler promised to turn back time.

Teamwork

The EU agreement was the equivalent of a peace treaty. When a peace treaty is signed all parties agree to forgive, to back down from aggression and to cooperate. A lot of European history and baggage has been locked away in the cupboard, for the sake of trading cooperation, EU subsidies and grants and peace. Culturally speaking, Brexit is the key that opens this cupboard and opens many wounds from the past. [Do we really want to re-examine the roles perpetrated by Hitler and Napoleon at a time when we will be negotiating trade tariffs?]

Do we really want videos of the Euro-skeptic rhetoric played before we enter the room with our Continental cousins?

The subjects discussed around European dinner table may turn to reparation, retribution and rebuke.

New bilateral treaties

Instead of the centralised and overly controlling Brussels technocrats telling each of the EU member states what they can and cannot do, we are now in the unique position of sending out negotiation teams to each EU country and negotiating separate bilateral terms regarding defence, trade and the mobility of citizens (country nationals).

To some this represents the essence of opportunity and control. We will finally have a say on our terms of business in Europe. They are perhaps forgetting that it won’t be all smiles and handshakes. We have 950 years of history that will be raked over, brought up, and may well be used against us. This will not be a quick squiggle of a Mont Blanc pen on parchment in some grand hall. Troubled President, Francois Hollande of France immediately hinted at damaging changes France may make to border controls. If British lorry drivers feel frustrated by striking farmers and burning lorries full of lambs now (within the protection of the EU), what will they face if this civilising treaty is ripped up for the Brits? The bottleneck of the channel is our weakest point. Something the wise business people of Britain are well aware of. Add to that the predictable Air Traffic Controllers strikes in summer (we have just suffered from our 47th Strike in the last 8 years) and we begin to form a clear picture of our rather isolated future.

Can we afford the divorce?

Our future will be in the hands of a dubious, and tarnished group of British ministers along with overstretched lawyers shuttling from EU country to EU country trying to preserve as many of our assets as we can like a skewed game of giant Monopoly. And, who will get custody of the golden child? The City of London generates more than 30% of UKPLC’s GDP. Outside the protection of the EU, Germany, France are already having a pop at attracting the golden goose and shrinking the number of eggs it produces. If we don’t retain custody of the country’s best cash generating asset, we will again become an “embittered single parent” after the divorce, contemplating putting on a superhero costume and climbing up the walls of Brussels in a futile and crass protest shouting, “Former EU Fathers for Justice”

Facing a coalition of the weak.

The goodwill and support shown to Britain by the majority of the 10 enlargement states that joined the EU in 2004 that we have enjoyed and required for the past 12 years is beginning to evaporate. Especially as, in their own living memory, the promises of infrastructure grants and bountiful economic progress have begun to disappear, disappoint the local population and put their politicians under pressure. Poland, the striking example of post 2004 success, is now the 7th ranked economy within the EU. As alone most Central European countries are virtually insignificant, they still relish being part of one of the largest trading blocks in the world. As slighted states, sitting across the table from us surrounded by “divorce” lawyers, the energy and relationship will shift. They have got what they want. Why should they now continue to support us so generously? We are on the outside of the tent “looking” in.

Flags and racism

In your culture trainings you teach that culture is less about countries and flags and more about a range of values, beliefs and drivers that subtly influence behaviours and choices. This subtlety will be lost when Brexit becomes a hard reality. We are seeing a return to table thumping Popularism, less sophisticated and more hostile country stereotypes and an increase in racial slurs, prejudice and, inevitably, violence perpetrated upon immigrant populations. And, these include British populations abroad. The Brits in Spain are already treated with disrespect due to their lack of language skills and integration into local society.

Warning Yellow Tape Strips You are about to cross the line

Conclusion

The EU is a mechanism designed to control the behaviour of member countries. Brexit is currently pushing against that reason and control. The Pandora’s box of cultural difference, historical resentment and Britain’s lack of future power will make for a volatile negotiating environment to send our ministers and lawyers into. The British election voter should be fully aware of what cultural consequences they face after the inevitable June Tory election victory aimed at repairing an avoidable Tory mistake.

Part if this blog post was written for Farnham Castle Intercultural Training last year.

 

Independant Trainer Webinar – Getting Growth in 2017

What will you achieve in 2017?

We have 3 Questions for you – What are the Biggest barriers STOPPING you growing your trainer / coaching business this year? Where does it continue to go wrong? AND How can you get it right?

Group Of Young Business PeopleWill you grow in 2017?

These barriers block critical activity, necessary organisation and positive dynamism (we fall into the trap of doing stuff that PREVENTS rather than produces growth.)

  1. ACTIVITY– What did you do in 2016? Send your profile / CV out to known training providers, put up a basic (non optimized) LinkedIn profile and attended local chamber events with other service providers where you failed to engage with business decision makers? And what results did you get? – A new sub contract relationship that provided 7 training days? A two day training or 3 new coaching customers? AND – Was that enough growth for you?

With your energy invested in more proactive and interactive methods you will generate interest, passion and action – the phone will ring, live opportunities will land in your inbox and your business will grow – You will experience meaningful cash-flow, more hour’s and day’s work, a boost in your charge out rates and the choice to take or decline work, along with the self-confidence and business freedom that comes with knowing how to market and sell yourself effectively and comfortably.

  1. ORGANISATION – How was 2016? You added 74 connections on LinkedIn, collected 47 business cards and put them in your desk draw and found the physical address of 9 companies. – Did this provide the momentum you needed for your dynamic business growth in 2017?

When you know what to do and execute clever marketing and social media moves, you will gain presence, currency and relevance with actual decision makers (and- they will LIKE and RESPECT you). They will ask your advice, do as you advise and pay what you ask because they value your input and take you seriously as a coaching / training professional. AND it will have been your marketing activity that has made the difference and lead them to a positive conclusion about you and your services.

  1. DYNAMISM – How was 2016? Sitting by the phone waiting for incoming calls, checking every e mail ping and generally living on Hopium (the expensive drug that favours hope over action.)

How will 2017 be different? Will you hone your identity statement to perfection? Will you be super CLEAR about what you offer? Will you build your BRAND promise to a level where you are taken seriously? Will you know your Marketing AVATAR? Will you learn to write SUPER-COPY? Will you SEQUENCE your marketing communication to be maximally effective? Will you be ready to launch your informational attention grabbers on Social Media? Will you build a quality DATABASE with high value business contacts? Will you be networking like a HUSTLING pro? Will you master NEW SALES? Will you create a CORE MODEL that describes your offering? Will you generate enough REFERRALS to make a significant difference to your income and business growth?

AND

Will you look back on 2017 and say, “I learnt, laughed and lead my company to profitable GROWTH. What a great year?”

Join us for this 55 minute energy boosting webinar (with 10 – 15 minutes Q&A and get your business growing in 2017)

To Register click on; https://attendee.gotowebinar.com/register/9072445755469609986 

The webinar is on Tuesday, 21st March 2017 at 7PM Paris time, 6PM London time.

Thanks and see you there

Group of diverse designers in their modern officeWe are growing!

Louise and the 5 Chairs -Owning our Behaviour – Louise Evans

SIETARian, Interculturalist and Corporate Coach, Louise Evans gives a profound and inspiring talk expanding on the work of Marshall Rosenberg  – Father of Non Violent Communication, at TEDx in Genova. Own your Behaviours, Master your Communication and… Determine your Success. Thanks Louise.

The 5 Chairs

Trump – What Now? An Opinion Piece by Matthew Hill

Conflict Theory applied to the White House

Having returned from New York last week after the Inauguration and the Women’s Marches, I have digested some of the conversations we had over there and wanted to note a couple of observations from a cultural and conflict resolution point of view.

The White House, US president's residence, in Washington DC

It’s not him

The incongruence between DJT’s place in the White House and his level of communication (enthusiastic schoolboy) proves that he did not get there by merit of his ideas or solutions alone. Let us remember he is result of a large group of Americans who have lost a lot in reality and even more in their imagined mythical version of 1950’s America. Their frustration at the inability of any political party to do anything for them, to listen to them or to understand them is why they voted against politics and why we are here today.

Labels

The most frequent diagnosis of DJT I heard whilst in New York was “Psychopath”. A couple of Facebook posts have supplied compelling arguments for a label of Narcissistic Personality Disorder – Upgraded this week to Malignant Narcissist by one leading psychiatrist.

My issues with labels are that they excuse behaviours. They dissociate the conscious person and the decisions they make from accountability. To take the cultural community view of helping someone with difficulties is not a promising start for the next 4 years – as that person has the nuclear codes.

Macchiavelli

The author of the Prince – the ultimate cynical leader’s handbook would have advised sweeping away the old guard and launching a Blitzkrieg of radical policies that will have everyone reeling in their seats. Job done. The acting Attorney General is on her way and the Ambassadors around the world are packing up too and the intellectuals are failing to process the torrent of proposals leaving the White House.

Statue of Niccolo Macchiavelli in Florence

Niccolò Macchiavelli – The Cynic’s Guide to Leadership

Let us side step the shock and awe phase, get over our feelings of outrage and insult and attempt to be consequent.

Protest

Meeting and talking with the Marchers was the highlight of the trip – The atmosphere was one of an optimistic and loving community validating and celebrating the existence of a vast collection of people with healthy values and a positive spirit. Values based more on love and less on fear.

More on the problem with protest in a moment (1.7 million people in the UK signed a petition this week to reverse the Queen of England’s invitation to DJT for a State visit to the UK with golden carriages, full military honours and the rolling out of the great and the good of Blighty to put in a show for the new leader of the free world.)

Racism

DJT’s bizarre Black History Month breakfast was an historical denial on a grand scale as well as being a denial of DJT’s own baggage. His spinning of the contribution of African Americans – that their hard work laid down the foundations of modern America missed the point by many a mile. They were enslaved.

The point here is that there is no dialogue to be had. No numbers, facts, logic or reason will work against someone with zero interest in empowering the oppressed or curbing the dominance of the dominant. No argument will succeed. This is beyond debate, dialogue and exchange.

Conflict

From the perspective of Conflict Theory, we have moved passed dialogue and beyond cold conflict and are heading towards bipolar antipathy where exchanges are no longer listened to, reason has been thrown out of the window by both parties and negative emotions are triggered by simply seeing the other side or hearing their voice.

There is only one advantage to the HOT conflict phase – it gets dealt with – passive aggression can rumble on for years but when the furniture begins to fly then action is not far behind.

What is to be done?

Classical work on conflict suggests a starting point where energy is spent and attention is focused on the most leveraged areas where change is achievable and victories can be attained.

The post-election wounds are now healing and some brave commentators have uttered the bitter and necessary truth. The educated group who waged intellectual battle have missed the key point – it is not the content of the campaign, it is not the content of new policy – it is the cultural cause of our current situation that must be addressed.

We must give up the right to be right. We must come down from the hill of moral superiority – nothing will be heard from that altitude. It is about acting locally and moving beyond the facts (in Post-Truth America, facts are soooo last year.)

It is about new norms – America gets it political opinions from Netflix, Amazon Prime and Fox News. It is about creating stories, of creating characters with values that mean something. It is about starting an exciting narrative through the medium of drama / faction / story telling. That is the way, over time to tackle the fear that is driving the current political agenda and to move the majority toward a position of hope again.

Travel Ban

Shopping

A tragic example of this fear is the travel ban – with no statistics to back it up an overnight moratorium came in banning Muslims travelling to the US from the 7 Middle Eastern countries – The point is this – The move has the approval of the majority of Americans. They have swallowed it whole. They have heard the messages of fear and most currently choose to believe them. It is not true, but for them in this instance, action beats inaction – This myth provides a little comfort for them in dark times where their own personal reality seems so bleak and unending.

(The ban has been reversed by the courts and is being appealed now by DJT.)

Comment form Milton J. Bennett – Hello Mathew. Writing from the US, where I’ve been since Jan. 20., I’d like to comment on the purpose of the “psychopath” label regarding President Trump. People I have spoken with post shock are seriously considering two things: 1) how to keep the embers of a progressive agenda glowing during what will be a concerted move to the right (beyond the mandate of that slim electoral college win), and 2) how to mitigate the diplomatic credibility damage that is already being done by impetuous executive action. For instance, Khamanei has just said that Trump shows the “true face” of the US. The allegation of mental instability is an attempt to separate Trump from the US image. Some people I’ve talked to who supported Trump (either actively or by inaction), hoping that he would change or that that he would be restrained by “the system,” are now joining in the labeling. The move to the right will continue, but I guess there will be increasingly serious attempts to isolate or remove Trump

 

Book review: Bamboo Strong: Cultural Intelligence Secrets to Succeed in the New Global Economy by David Clive Price

Review by Grant Hall, Founder of the League Cultural Diplomacy, International Events Management Through the telling of his immersive life experiences in a variety of different cultures and locales, David Clive Price delivers practical advice on how to develop your … Continue reading

Pride, Prejudice & Privilege in the USA

A cultural opinion piece about the US Election written by Matthew Hill

Manhattan at sunset Turn to clear vision…

When two polar opposites face off together we get – Option A – a de-escalation of tension achieved through understanding and reconciliation and, Option B – Resistance, mud slinging and an active ramping up of cold or hot conflict.

In this piece we will explore option A…

The Swinging Diversity Pendulum

The US election campaign was a war – no doubt about it. Barbs were tossed from both sides with little regard for casualties or collateral damage.

As interculturalists, we understand the concept of privilege, power and what their use can do to the “other”.

The last 8 years have seen genuine gains for diversity, engagement and inclusion. Take, for example, the Transgender agenda – from a near zero mainstream consciousness in 2008 to reality TV and the Amazon Prime award winning series, Transparent now.

Looking back (there has been a lot of looking back…) the darker side of the liberal advance was hubris – manifest in dismissive and pejorative descriptions of the “other” and here lay the seeds of their defeat.

Dismissing does not lead to disappearance

Trashing the opposition’s intelligence was never the way to go – Imagine the emotions felt if the Left to Right labels – stupid, uneducated, white working class, bigots and racists where substituted for Right to Left insults – How outraged would the intelligentsia have been?

It takes two sides to build polar opposites and thus diminish the space for dialogue.

Swing

When the media take up the cause of the “mindful”, we know that tolerance of the liberal agenda pendulum is at the top of its swing. And guess what? It is now falling the other way. Those whose privilege is seen to be under threat will not give up their status without a fight. And in the election we saw that fight. The tide of resentment, backlash and frustration from the ridiculed right is seen in support for outlandish and extreme protectionist measures.

Cultural Relativity

By claiming the moral high ground and naming the people in the White House and media as “thinking, caring and correct” – these labels made the other side collectively and relatively; “stupid, cruel and wrong”. Just as with Brexit in the UK, these shamed people feel they have genuine grievances and are attracted to more extreme solutions.

Exclusion not Inclusion

One take on the scenario is that Middle America has been abandoned by both sides and feels intense pain – lower quality low paying jobs, less money left at the end of the week and unanswered questions about how to reverse the local economic decline of the past 30 years.

Bad or Bad?

The Republicans have behaved appallingly towards Obama and with little regard towards helping the mechanism of Government itself – pursuing a spiteful agenda of zero cooperation. The Democrats have not been blameless either. They have not addressed the local issues faced by the population – low wages, sub-prime fraud, mass house foreclosures and the alienation of the squeezed middle. They have supported Big Money instead.

It is with universal disgust that Americans see Washington as Hollywood for ugly people bargaining for their own self-interest at the cost of the Nation and with no Hollywood happy ending in sight. Trump can be forgiven from thinking, “anything is better than this.” His extraordinary ability to transcend his own privilege, tax avoidance, sexual abuse scandals, serial strategic bankruptcies and contrived conspiracies against opponents to convince people that his philosophy is the best for his country, speaks volumes about the angst and frustration of a vast sway of voters.

Bald Eagle Make America Great Again?

The Dream

“Make America Great Again” – panned by the liberal elite as crass and by many minorities for whom the 1960’s and before where a long nightmare of oppression and exploitation.

The nostalgia pitch seemed to work. Harking back to the halcyon days of the 1950s;

*Vast sexy cars, modern homes crammed with labour saving consumer gadgets and obedient housewives helping the bread winner to a cocktail and having supper ready for him when he returned from a not too arduous but highly rewarded day’s work at the office.

*Smoking, whisky, employing secretaries for their looks, a marriage bar for many office roles and a good time had by (NOT) all.

*Pool parties and picnics – It was not actually the case for the majority then and certainly it is only reality for a privileged few now.

*For many – their role in this world was as the unloved support, with no choice but to accept the inequality that kept this show on the road.

(If you think nostalgia is the way to go, I have one image for you that may blur your halcyon vision of the past – 18th Century dentistry!)

Push and Pull.

If the Pull of nostalgia was a fantasy, the Push was more urgent and keenly felt. The protest was against the political insanity of Congress, the economic consequences of Globalisation, the death of regional metal bashing in America and the starkly contrasting figures – the USA has about 5% of the world’s population and accounts for about 23% of the world’s GDP. “How then”, asked 60 million Americans, “can I not afford to pay my ever-increasing health insurance premiums?”

Add to this the unpunished crimes of the sub prime housing scandal where the biggest banks were bailed out and rewarded for their immoral exploitation of US working citizens whilst the average Joe and Joanna were not helped out in any way as they experienced the burning shame of house foreclosure. This dark chapter was remembered by many.

Changing the game

For DJT to win against the tide of the media is nothing short of extraordinary. His bizarre and extreme statements gained enormous airtime. His conspiracy theories laid waste to opponents and his nationalist rhetoric resonated with the dispossessed – pushing a complete outsider to the most important job in the world.

With Facebook fake news, a departure from facts and proof (post-truth) and the wildest campaign promises seen since Hitler, the ground was set for a revolution in a country still seeing itself as a Democracy.

The real marketing miracle was for a man tide to Big Money and an address book that went right the way to the top to convince Middle America that he was one of them and would serve their desperate needs for jobs, better wages and a return to easier times. The push and pull must have spun heads.

And with a little help from the Democrats

Many commentators where offering the advice; “the lesser of two evils”. Looking back, this may not have been the MOST appetizing choice at the ballot box. It was matched in the 2002 French Presidential elections by the, “vote for the criminal, not the racist!” slogan that WORKED and got Jacque Chirac elected back as President of France.

Hilary had a ton of baggage to carry around with her on the campaign trail – a list of dubious business connections and dealings, a propensity for war and shameless connections with Big Money. And a less that world changing promise that NOTHING would change.

That and an old man sitting in a blue “court dock” behind his wife during the TV presidential debates looking on with a tired and stony face whilst the most sordid chapters of US Presidential history were dredged up again and flung about the debating hall.

We guess that Bernie Saunders made a pact with Hilary a couple of years ago to mop up the next generation and anti-Hilary liberals and hand these free thinkers over to the Hilary camp at the last minute – A cynical move too far?

What of the Future?

DJT’s Roosevelt / Keynsian infrastructure investment proposal – enormous sums of printed and borrowed money will keep the country calm for now – Nobel Prize winning , Joseph Stieglitz, points out though that the innovation and new industries that will drive US growth will be very light on labour and will fail to provide the promised vast increase in new jobs or a general improvement in the quality of living for most beyond giving them new domestic, leisure and work based gadgets to buy.

New jobs will be created. The majority, however, will be in construction and will be accompanied by minimum wages, poor working condition and little dignity – Not quite the dream of 1950s Hollywood as seen with John Ham in Madmen.

Ripples around the world

Overseas, the French Presidential election will be the first barometer of the world’s reaction to DJT. Before we saw Slovakia, Austria, Poland take a clear step to the right. Who will be next to join them?

One cent coins and Dollar banknotes Big money or local income?

Conclusion

Forget the FBI last minute e mail actions, computer voting fraud, the Popular vote and Russian interference – DJT’s rhetoric about immigration, closing borders and his promise to create jobs for regular people is what the frustrated and unheard responded to.

All that has come before has lead to the nice folks of the USA listening to these words and taking notice.

A sobering thought for all of us.

 

The Problem We Create By Being There – Consultants & Clients by Glen Burridge

The first problem is YOU – A cultural thought piece by our “foreign correspondent”, Glen Burridge

Junger Geschftsmann bei einer Prsentation Why are you here?

There is a barrier that lies at the heart of any consultant trying to transform an organisation, namely that you present an intercultural challenge by your very presence. Yes, you, as a consultant are the first problem the customer has to deal with when they bring in someone to help spur improvements in their organisation.

As a consultant, have you ever had the experience of sitting in a meeting room and, after all the niceties are done with, listening to the most senior person of the room start talking and realise they know next to nothing of why you’re there? Or, they think they know who you are, but the words they’re using are at complete odds with your perception with what you think you’re doing there?

What happens next can range from genuine curiosity – with an eye to why they weren’t briefed properly by their own people – to outright dismissive, even aggressive, behaviour. Experienced consultants will tell you that they’ve felt the full sweep of this spectrum at some time or other and, with a wry smile, it may conceal much more beneath. Even if the consultant is usually the most vulnerable person in the room, the sense of the threat that you may present can be palpable.

Don’t expect sympathy for your own precarious position.

It will be ultimately up to you to either dispel the drama or learn to work within it, since it centres on you and that disturbing vibration around maybe why you were brought you in – to shake things up. And that is the paymaster’s right.

The opposite situation is also worth considering. Where you are so seamlessly integrated in a situation that no-one knows you’re a consultant or they’re forgetting it rapidly. In this scenario, it’s entirely possible you may already know more than many of the people in the room. Remember, if you’re lucky enough to cope with working ‘sideways’, you may soon become the custodian of an entirely unique perspective, which could easily walk out of the organisation the moment you leave. So, this misconception may be something you’ll want to correct very quickly – it is the basis of your livelihood and code to maintain a professional detachment – but, if you’re well established and have a strong rapport with the commissioners of the work, you will be more relaxed and it makes the ‘sell’ of your work seem like another form of ‘internal project initiation’.

In business, we are working in the midst of an organism, some of whose processes are a source of positive wonder, some of which should be exemplary and obvious but have yet to evolve to cope with the role they’ve inherited, some of which is worn out or doing a function it was never designed for. The individual organs that drive this creature might have a long and distinguished history or they may be new and experimental. Some elements will be moving towards each other, others not even aware of what the other ones do. We can never make too many assumptions about who, where and when they can see what. Perhaps one of the defining qualities of an organisation is its opaqueness or transparency. The secret to good organisational consulting is to see enough of the machine working as a whole to do something meaningful at the scale you’ve been engaged at. If you’re lucky, you can build from there, once you gain the buy-in; this might be one level above or below, but in many ways the most interesting – although by far the more difficult – is if you can reach across.

The Client Side

Now consider the perspective of that manager from the client side for a moment.

You’ve just come from three meetings this morning already. You’re thinking that perhaps you won’t eat till 2pm, if you’re lucky, and you’ve learnt about two knotty problems and an uncertain one already this morning. Now, you find yourself on your way to a meeting your PA has kindly accepted for you but wish you could have avoided, with this new person that you’ve never met in your life. They’re not even on the email system. You know they’re something to do with a particular initiative that sounded a good idea a few months back and wasn’t backed by too much of the department’s budget anyway. But, frankly, the context is a little vague, because The Good Idea is not fleshed out yet and no-one’s quite sure if The Team should be setting the agenda or leaving it to the consultant to get on with Do Their Thing; they’re the ‘expert’ aren’t they? If only I had the time I’d sit down and sort this out myself, but we’ve got 30 mins and I’ll try and figure out what the hell we do. You know, these deep-field initiatives really should shape our world, but when can we show something tangible from them? Who but a consultant will want to make these kind of waves though?

Now, multiply that by the range of personalities found in a manager and you get the spectrum of meetings that can transpire.

If the organisation had all the answers to their problem, you wouldn’t have even been invited in the building.

So, we always need to consider that whatever wonderful bag of tricks, enthusiasm, wisdom and experience we think we bring into any organisational setting, we are the source of an out/in-group problem with all the attendant cultural dimensions that entails from the moment we step away from the Reception desk wearing our visitor’s badge.

Our first organisational problem we will have to fix is the one we create by simply being there.

About the Author – Glen Burridge

Earth Scientist, Consultant, Aviator and Intercultural Enthusiast, Glen is just down the road in Perth, Australia…

glen

What is a citizen and how do I become one? by Daphne Laing

We are all global citizens now, but what does this actually mean?

If we accept that an individual can have multiple non-opposing identities, it would logically follow that it is possible to have multiple citizenships, as indeed many of us do…yet this multiplicity seems only to mean that we can use different passports to facilitate travel from one political system to another….and has nothing to do with sharing values, rules etc. Having looked at the questions for the UK citizenship test and scored a big fat zero on history, just scraping through, I am having an(other) identity crisis…… a UK passport holder born, brought up, educated and tax paying in UK for most of my working life, having taught English, acculturation and intercultural communication for 35 years, I am somewhat surprised at the criteria for citizenship of “my” country.

multiple non-opposing identities

Memories of Communication

Multiple non-opposing identities

For the first time I ask myself “Do I want to be a citizen?” Though I feel a strong connection with my home culture and I understand that on a deep level I probably make assumptions and bear prejudices that would link me to membership of a group of “people like me”, I have long preferred to introduce myself to “others” as a European- thus avoiding the Westerner (i.e USA) or the British (i.e. football hooligan) labels. I am proud of the values which underlie the formation of and continuance of EU, and believe passionately that the institution, for all its faults, has gone a long way to building bridges, to signalling a third way of “doing things”; an alternative to purely money or military oriented politics…. And a clearly stated definition of citizenship.

Yes, I like that…….

To note the ease with which I can explain my choice of association and acknowledge the possibility of duality here may go a long way to explaining my utter bafflement at recent events; but does this also indicate that EU citizenship as a concept is doomed to be more divisive than inclusive? A Them or Us sense of belonging which by its very nature hints at republicanism?

This brings me to a third model: global citizenship, whose qualities seem to be espoused by international NGOs like Oxfam and which is defined as a quality a person demonstrates whose identity is linked more with a common humanity than with any political or other allegiance- but if citizenship means to be held to account by a system; history; shared values, how can any of us possibly call ourselves global citizens except as representing an academic intellectual stance?….

Recent developments have forced me to reflect on what it means to belong….to an organisation at odds with my personal values; to a country hurtling towards xenophobia and isolationalism……

Am I the only one to feel like le Petit Prince?

“To establish ties?”

“Just that,” said the fox. “To me, you are still nothing more than a little boy who is just like a hundred thousand other little boys. And I have no need of you. And you, on your part, have no need of me. To you I am nothing more than a fox like a hundred thousand other foxes. But if you tame me, then we shall need each other. To me, you will be unique in all the world. To you, I shall be unique in all the world….”
― Antoine de Saint-ExupéryThe Little Prince

About the Author – Daphne Laing is a renowned education professional in the field of culture, language and citizenship.

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