The Journey to Harmony in a Small French Town – The Story of Mozaiq with Natalie Lutz 

A Film of the Webinar

This unique recording tells the story of turning a small French town experiencing local attitudes of division, hatred and fear into a more harmonious community displaying cooperation and healthy levels of co-existence.

Listen to Natalie’s tale as she experiences push back, frustration and resentment before finally breaking through to something worthy and, possibly repeatable, in YOUR town too.

Natalie Lutz

Interculturalist Natalie Lutz

About the Speaker – Natalie Lutz has been helping executives and international corporations understand cultural differences and work effectively together for over 25 years. Born and raised French-American, she is bilingual, bicultural and has lived in 4 countries. She trains consults and facilitates sessions on:  Working in a Multicultural environment, Leadership, and Expatriations to France and the USA as well as Team-building.

In 2010 she created and co-founded Mozaiq, an association dedicated to celebrating diversity in a small town outside of Paris. Each year she and her team put on 4 events including a Diversity Day which repeatedly draws crowds of more than 700 participant

To access the YouTube film click here; https://youtu.be/F6lUGzWikEg  

10 Presentation Crimes That Your Audience Will Not Forgive – and What YOU can do to stay F-R-R-E-E-E by Matthew Hill

Be Arresting. Don’t Get Arrested!

Having just sat through 20+ presentations and talked to fellow audience members at a Congress in Dublin the other week, I thought I would turn the sometimes tortuous challenge of staying calm sitting in the audience into a What Not To Do List and provide better ways of catering for your audience’s basic Human Rights.

Presentation Skills Course Matthew Hill

Sorry, Urh, hang on a minute…

BTW – More than 65% of the presenters were good and about 10% were excellent – However (always a warning word) however, some seemed to be living in the ‘90’s before TED and all those great YouTube videos that clearly spell out how to get audience engagement and knowledge transfer RIGHT.

10 Crimes – The Charge Sheet

1, The Presenter Panicked and Ran – Whether thrown off balance by technical issues, a late start of not having rehearsed against the clock, many presenters, including Key Note Speakers managed to get into a sweaty nervous panic during their talks. When you speed up at the end of your slot, your audience know something is amiss. When you admit that time has got away from you and then do not adjust, the audience become anxious on your behalf and when you say, “I will stop now!” 4 times without finishing, the audience will condemn you to presenter hell in your presence. The cost to you of presenter panic is having an audience close their minds with a slamming sound as the barriers drop preventing any transfer value. What a pity. What a waste. What a misspending of all that preparation time.

ANSWER

If you rehearse against the clock you can measure your content against the allocated time and therefore regain control. Additionally you may have a section that you can jettison if you experience a time scare. Not right at the end but 50 or 60% of the way through. Also keep your piece simple enough for the time allocated. A 90 minute monologue simply doesn’t work in 2017 and 20 minutes is not enough time to outline splitting the atom or finding a cure for world hunger.

When you feel scarcity – SLOW DOWN – This will give you time to think, look cool in front of your audience and present the appearance of being in control. We will repeat this later – Your Audience wants you to SUCCEED.

2, Voice Crime. There is nothing worse for the speaker or the audience than someone sat at the back shouting, “We can’t here you”, ”Please speak up” or, “We can’t hear you at the back.” Beside thinking that they should have got here earlier and found a better seat, this will distract you from your delivery, dilute your message and divide the audience into those who join in the bullying and those that start to pity you. Both groups are not doing you any favours. Add to the crime sheet the monotone presenter, the mutterer or the huddled script reader and you have a case ready for prosecution.

ANSWER

Singing lessons – Yes, I am serious. If you wish to project your voice, if you wish to raise your volume, if you wish never to loose your voice again during a presentation, join a choir or take individual singing lessons. It will do wonders for your voice quality, your confidence and your connection with the audience.

3, Technical Failure To Appear – In Dublin we were treated to the latest and the best equipment but – the presenters with older computers did not have an HDMI slot, the corporate trainers had not all worked with touch screens before and the new Prezi users did not all have enough practice with the application (presumably because they had spent all of their allocated tech time figuring out how to MAKE their first Prezi presentation and had not left enough to practice their show in realistic conditions.) The results were PREDICTABLE. Embarrassing faffing, asking the tech crew for help, delaying the start of the show and demonstrating the presenter’s flaws to the audience before they had managed to accumulate enough credit to afford to appear vulnerable.

ANSWER

Keep your technical level of presentation one level below your technical level of competence. Have a Plan B and back up your data. And don’t expect your venue to have usable WiFi, don’t expect to run YouTube clips live – record them and load them as MP4’s. That way they will run on just about anything. It is the most inexperienced presenters that tend to be the most technically ambitious. Those that have given a few webinars know to expect the unexpected and are able to manage the disruption in technical service with a cool head, an even voice and a smooth transition to the next section of the show.

presentation skills coach matthew hill

Too many words… take him away.

  1. Murder by Slides. The Geneva Convention states that PowerPoint slides must not have more than 20 words on them. Despite this, we saw endlessly wordy, small font decks with no visuals, no colour and no useful transfer potential to them. The audience could either ignore the slides or ignore the presenter and start reading the slides for themselves. A lose-lose.

ANSWER

Separate out the desire to present and the need to transfer data and make some tough decisions before you get to the venue – What will you project with your voice and what data will you MAKE AVAILABLE AFTERWARDS in the form of a hand-out / appendix or further reference materials? Understand that slides can be pretty placeholders, a mechanism to reinforce your message with visual people and a good place for graphics, a pie charge or a simple model. However…nobody wants to multi-task during the show so STOP torturing them and plan your information flow more considerately.

 

  1. Methodology Overdose – Closely related to the point above, in a non- academic context there is ZERO need to reveal the statistical significance of your raw research. The audience have one question for you; WIIFT? What is in it for THEM? How can they apply your experience for their benefit? END of.

ANSWER

As above – offer an appendix, a data hand out or a lab session demonstrating your methods, approach, analysis and technical findings. AND – in your short presentation tell them the interesting bits. How it worked, what the conclusions are and how it can be applied for gain.

 

  1. The Presenter Got High – Audience Altitude – Finding their Level. There are two crimes here – going too high or staying too low. Both ways will crash your presentation vehicle. If you pitch it too low for too long you will build up an irritation in your audience that will come out in people leaving your talk with a noisy banging of doors or firing sarcastic questions at you that interrupt you and undermine your credibility.

It you pitch it too high the crowd will turn into a Zombie Apocalypse before your very eyes. Take this as natural feedback telling you that you failed to do your homework, identify your audience segment and that you omitted to refine your message enough to hit the target.

ANSWER

Do your homework, speak to some people, interview the organisers and don’t take general answers for the truth. Your job is to engage, inform and entertain. Your job is to tell a story. Your job is to move people intellectually and emotionally. Your job is to prevent suicidal thoughts rippling through the front row.

 

  1. If It Pleases Your Honour – Time Management – We have dealt with the panic of starting late, not checking the length of your presentation and of lying about when it will end. This aspect is more about the cultural differences in the perception of the flow of time and gaining explicit permission to tell your story. At the beginning of your talk you have 30 seconds to win the hearts and minds of your audience! If you fail, then the rest of your talk can only do damage – to the hopes and dreams of your audience and to your REPUTATION. When you win their support quickly, you will be given 5 minutes grace … to win their enthusiasm for the next 15 minutes! Do you see how it works?

ANSWER

Hit them hard at the beginning – fire a big gun – a moral question, a challenging fact or a brutal prediction – engage your audience and ask, “Do you want to hear more?” They will then award you explicit permission to continue. Really. This psychological contract will become stronger the more they engage with you – the great presenter.

 

  1. Straying From The Straight And Narrow – There are two ways to leave the path here – audience drift and speaker drift. The former consists of being caught out or taking a side bar because of an audience intervention – through being nice and respecting the audience or the influence of a strong personality sat in the second row, you drift off and ANNOY everyone else. Pleasing a strong personality is not a winning strategy for the whole audience. OR you get on to your pet subject, leave your own path and start busking (the phrase for making it up as you go along) much to the irritation of the linear focussed listeners in front of you. When you start entertaining yourself you automatically disrespect the sensibilities of your audience.

ANSWER

Learn to assert yourself and police your audience – Putting a hand up and saying, “Let’s get back on track” is normally enough. If you are likely to wander away from your presentation pathway, build in milestones to remind yourself of the key points that you must make. If you find yourself drifting too wide of those marks, apologise and return to the point.

 

presentation crimes matthew hill

Out of Date Material – Arrest that presenter!

  1. Criminal Exhibit A – Old Material – The older your material, the greater the chance that the audience will have encountered it before or, and worse still, they will have encountered you before, saying the same thing. There is a famous Dutch father of culture who basically has one keynote speech. What ever you engage him to speak about, out he will come with his one keynote speech – And it is difficult to get a refund sometimes.

ANSWER

Read, listen and watch. Be present to developments. Watch out for shifts in the direction of your specialist subject and keep your presentation approach fresh, present and alive. It is not a crime to renew your perspective, challenge YOUR OWN beliefs and treat your audience to something EXCITING and challenging.

 

  1. Old Lag – You Are Not Enjoying It. The voice in your head starts to unsettle you, “Are they really listening to you?”, “ Do they believe a word you are saying?”, “Do they think you look pretty / handsome?” We can develop all sorts of complexes or simply become bored with our own style or topic when we have been presenting too long and need an upgrade – even the best can suffer from imposter syndrome, delusions of paranoia or become completely immune to the charm of their own material and certainly doubt its power to impress.

And. If you are not enjoying the show as a presenter, you can GUARANTEE that the audience are suffering too. Is it time to hand yourself in to the authorities?

ANSWER

At the beginning of any performance it is a safe bet to assume that the audience want you to DO WELL. They are actively looking for signs that you are relaxed, comfortable and up for this. They want to you to win. At the beginning you can assume that most of them LOVE you. All you have to do is not let them down (too badly.)

It is time to work on your material, work out who your ideal and appreciative audience will be and to work on your delivery, presence and voice so that YOU enjoy the show and THEY benefit from listening to you? Is this the time to seek professional help – a presentation advocate to defend your actions and get you off the charge of being a criminal presenter so that you can walk into your next speech a Free Person?

presenting

I sentence you…

The Judge’s Summation

With a little planning, anticipation and rehearsal you can avoid cabbages and rotten eggs flying through the air, the tarnishing of your reputation as a speaker or hearing negative mumblings as you leave the building.

Remember presenting represents the single most powerful opportunity to engage with and impress people that you have never met before. Please respect the audience’s patience, attention span, their need for structure, their appreciation of a good story AND their desire for a confident performance from you – THE SPEAKER (defendant.)

I wish you well with you next presentation…

I sentence you to 10 hours Community Presentation Practice – You are free to go…

 

About the Author – Matthew Hill is a Presentation Skills Coach (amongst other things) He works with ambitious professionals who need to impress and desire to be better. Contact Matthew on; 07540 65 9996.

 

SIETAR EUROPA DUBLIN CONGRESS REPORT

What really happened? – An opinion piece by Matthew Hill

As IC trainers, coaches and academics return from the SIETAR Congress in Dublin, we remember some of the highlights?

SIETAR Key Note 400+ People Attended the SIETAR Congress in Dublin, May 2017

With more than 400 attendees it was the biggest event since Granada (when we were joined by the mighty SIETAR USA.) An impressive focus on professionalism and detail delivered a technically advanced event at a top of the range venue – St Pats (Dublin City University) in Ireland has been transformed, enlarged and made relevant, providing an impressive and functional backdrop to the show. With fresh paint, bright colours and a modern social area and the addition of a professional conference organisation crew, this was SIETAR at its slickest, its most efficient and its best.

Special mention must be made of Pari, Barbara and Joe. Their 18 months of hard work, stress, decision-making and perseverance has paid off. Thank you. Thank you. Thank you.

And the 12 volunteers – A great bunch of dynamic and pro active interculturalists working diligently to produce a memorable audience experience and calm the nerves of the presenters, some of whom had never seen a touchscreen interactive whiteboard before!

Whova logo Keeping us in touch

The Whova app assisted in bringing everybody together, warning us of logistical changes and generally connecting people, before the event, during the busy main days and, now, as we go back to our many countries and various other roles.

Lolo Mayer Lolo Mayer moved us with his story

We were lucky with the weather and there were some extraordinary moments to take away. Those who saw Lolo Mayer when he spoke will never forget the present and direct moment when this articulate 9 year old told us of his journey from South Africa to Germany and the reactions the people around him – “different race – same culture”. His honest narrative moved us to tears. A special experience.

Milton Bennett brought along an expert in Mysticism – A ripple of hesitation flickered through the full room. As the modestly cynical crowd began their hypnotic meditation submerging beach balls under water, a new line was crossed in SIETAR experiential learning and most of us came out of the exercise better and wiser practitioners.

A third highlight was Andra and Abbey in their WorldWork Trust session – The facilitation was excellent and the atmosphere was conducive to movement, exchange and a worthy end result for all.

SIETAR Openning Joe Kearns Opens SIETAR Dublin

I must mention the stars of my own film track – Having coerced two local heroes – Dave Walsh and Joe Kearns into attempting culturally relevant and difficult topics, they both more than rose to the challenge – Dave interpreting the cultural significance of “Father Ted” in the context of real events in the Priesthood in Ireland and Joe, with his deep knowledge of Irish and European Viking history, linking this eloquently to the successes and failures of mergers in business and highlighting the choice between cultural domination and cultural integration.

Seitar Crowd SIETARians Deep in Conversation

And a big thank you to everyone for forming a surprisingly large crowd at my Training films clips session – It was rewarding to see so many people getting fully engaged with the subject and the content.

Shock

It would not be a real congress report without one or two negative points to report on. A moan that was heard frequently around the Congress concerned the quality of some presenters when attempting to get their message across. On occasion we seemed to have regressed to pre-Valencia days. Many witnessed poor wordy PowerPoints, over emphasis on research methods vs practical application and a failure by presenters to project, engage or hold their audience’s attention. There were many many TED style talks that were far far removed from the slick professionalism of the real thing. (I will take up the topic of presentation crimes in a separate post next time.)

MariaJicheva Maria Jicheva

The drama of the Congress ended with a moving tribute to one of the pillars of SIETAR – Maria Jicheva who died two years ago. She had run and expanded SIETAR UK and SIETAR Europa with years of hard hard work and used her subtle style of influence to make it the success that is evident today. We heard stories and experienced strong felt emotion remembering her effect upon those who were fortunate enough to spend time in her presence. Maria – We know you are watching over us – The success of the SIETAR Dublin Congress in 2017 is a tribute to you, your values and the volume of work you put in. Thank you.

Where next?

We will see you all in Vienna (Just a GUESS at the next venue…)

Traditional mountain farm in the Alps

Presentation Disasters and 5 tips to help YOU not make them by Matthew Hill

 

Plug into the audience and let the electricity flow

The gap between a person’s brain, intellect and expertise and their ability to communicate even a small part of this wisdom to an audience can be wider than the Grand Canyon. I remember meeting one of the deepest thinkers on educating people that the UK has ever produced. He was also one of the worst public speakers an audience has ever had to endure. This irony continues to buzz around my mind.

Below are 5 ideas that you can apply to make sure no one says about YOU, “They seem to really know their stuff. It’s a pity their attempt to convey it to the audience is a total failure!”

Smiling newscaster during broadcasting. And here is the news…

  1. It’s not about you – whilst you are the star, standing under the light, mic in hand and dressed to kill, the point of the presentation is to align your information and message to the desired outcomes of the majority of your audience.

Useful questions before you present might be, “What is their level of knowledge?” “What do they expect today?” “What do they want from this session?” And, finally, “What do they really need?”

Before you write a word of your presentation, ask these questions and be mindful of the answers. Also implied in their response is bonus information – What they absolutely DON’T want you to speak about.

Verschiedene Portraits einer blonden Frau

  1. First impressions last – I once tripped over on a stage in Milan in the style of Charlie Chaplin and raised an embarrassingly large laugh from the audience. Unfortunately that was not my intention and things did not flow smoothly from that point on.

An audience will have read your profile and possibly check you out on LinkedIn. They are making an active and tough judgment of you based on your physical appearance. If you are scruffy, ill-prepared to deal with technology, hesitant and showing non-verbal signs of stress, anxiety and fear it is no wonder that the audience will disengage from your private greatness and let their minds wonder to other topics (probably sex and shopping.)

What does it take to make a fantastic first impression?

Dressing one level smarter than your audience, dry cleaning your dark suit, investing in a decent haircut, considering replacing your glasses with contact lenses, practicing Amy Cuddy’s power poses and firing your BIG GUNS first. All of these represent a good start.

Seat on fire

  1. Pleasure or pain? Related to 2. The audience will amalgamate all of the information you are consciously and unconsciously broadcasting and rank you on two exclusive scales.

Power and dominance – your tone, stern look, square shoulders, booming voice and content of doom laden scenarios and facts may give you an impressively high dominance score. Is that what you want?

Likable and trustworthy – A high score on the opposite scale is achieved by displaying charisma, charm, humour, self-deprecation, honesty, integrity and demonstrating your ethical values to the audiences.

Only you can decide which scale is more appropriate your next presentation – Is it time to practice non-verbal charm in the mirror or to rev up your sergeant major impression?

bubble of communication

  1. Words Words Words With everything you say you are either engaging more with the audience or distancing them. You may think that filling your presentation with intellectual complexity, esoteric jargon and obfuscating argot will do the job. Wrong – The simpler you are the more you will connect with the audience and the more they will buy what you are selling.

Speed trumps caution

Many presentation coaches warn that excessive speed of presentation will be perceived negatively. This is not the case (with the caveat that you need an audience speaking the same language as you.) As long as you are clear and loud enough your audience will be taken away by the speed at which you deliver your wisdom. Unlike complexity, speed is perceived as a sign of intelligence.

Fluent slick and smooth

Unsurprisingly, a smooth radio delivery will impress an audience. On occasions it will increase your ratings even when you are having an off day, your brain is addled with tiredness or your mind can only manage to operate at half power.

Listening. “Tell me more”

  1. Everyone loves a story – Every presentation coach is asked what is the best structure for delivering a presentation. It can be a best man speech, a professor’s keynote address at a conference or thanking people at your retirement do. The best way to package information is to give it a familiar dramatic structure – beginning, middle and end, a “V” structure – unleashing tragic chapters that shock your audience followed by an inspiring twist and uplifting ending, or a WW structure like a Dr. Martin Luther King speech that repeatedly takes the audience from the difficult present to a better envisioned future.

Men don’t like emotion.

Whilst there are some coal mining villages where men can only cry if they are one kilometer underground, most humans, irrespective of gender, enjoy having their feelings taken for a spin. It is diverting and stimulating and always will be.

Human Rights

Please respect the human right of your audience not to be bored within an inch of their life. Practice practice practice until you are fluent and can lose yourself in a story that entertains even you, the speaker.

And if you are not a natural comedian, a presentation is not the place to begin your new stand-up career.

Good luck with the next presentation. I hope you WOW the audience and they give you a standing ovation.

Senior Sales and Culture Trainer Matthew Hill

Matthew Hill

Matthew Hill is an Intercultural Trainer, Author, Speaker and Coach working with international audiences to help them uncover their deeper potential and shine in public.

What can YOU do at the SIETAR Congress to change your life?

A Guide to the European Intercultural Event of the Year by Matthew Hill     1, Meeting people With up to 360 people attending the SIETAR Congress in Dublin later in May, There is no better opportunity this year to … Continue reading

New Intercultural Events for 2017

1.Kate Brubaker brings us the…

The RELAUNCH! Virtual Re-entry Retreat (23rd to 27th January , 2017) This is a f’ree week-long event for global adventurers who don’t want the global adventure to end once they return “home” after being abroad. You’ll feel more confident and excited about your next steps (your “Re-entry Relaunch”) after hearing and chatting with 20 expert speakers, who will share their re-entry experiences, insights, and tips in 15 (f’ree!) sessions over 5 days. Get the event schedule and reserve your seat here: http://www.RelaunchRetreat.com

5-days15-speaker

2.Roberto Ruffino announces…

AN INTERNATIONAL CONFERENCE ON FAITH AND INTERCULTURAL DIALOGUE

Bari (Southern Italy), 31st March to 2nd April 2017

“The unspoken sacre /sacred” is the title of this international conference convened by the Intercultura Foundation, discussing the difficulty of sharing one’s own faith (or lack of faith) in intercultural relations.

Why is sacre (Sacred) such a difficult topic to address in intercultural encounters, both between believers of different faiths and between believers and agnostics or atheists?

Bari. View of the old town Bari Old Town

One reason has to do with respect and the fear of hurting other people’s sensibility. We tend to avoid any reference to the religious dimension of life because we feel that we will tread on dangerous ground, where we risk to offend other people’s feelings and touch what is untouchable for many. Historical and contemporary situations tell us that we might be right. Nonetheless this avoidance leads us into dark corners, where misunderstandings, distortions, caricature and even hostility may arise: thus intercultural encounters miss the opportunity of opening a fuller trans-cultural dialogue and deeper mutual understanding.

Our Conference will attempt to separate the different dimensions of religions: theology, liturgy, culture – and it will focus on the third one, culture, leaving aside any discussion on inter-religious dialogue. We welcome presenters and workshop leaders among academics and “experts in religions” (historians, sociologists, anthropologists and psychologists), but not among religious leaders or clergy of any faith. In Intercultura’s tradition, we also welcome mediators and volunteers working with multi-cultural and multi-religious situations.

The Intercultura Foundation has always prioritized research and projects involving youth and education. In this Conference it is imperative to clearly separate “doctrine” from “religious culture” and its influence on history, art and literature. Discussions on doctrine belong to religious institutions and their clergy. Religious culture should belong to all and we claim that it must be part of education for young people, to avoid “respect” (or rather “fear”) limiting their ability to understand and appreciate the relevant impact of the sacre on all cultures.

The current silence does not convey respect and understanding. From this Conference we expect a little enlightenment and a few suggestions as to how to turn “the unspoken sacre” into a productive dialogue.

The Conference programme and registration form are available at; www.unspokensacre.org (Early bird fees till January 15th).

robertoInterculturalist and Full Time Italian Roberto Ruffino

 

3.Ursula Brinkmann announces…

The new IRC Licensing Course   Berlin: 9th and 10th March, 2017 (Thursday & Friday)

ursula-blurbRegistration form; http://www.ibinet.nl/irccourse.pdf

Early Bird Discount ends January 15th

 

4. Adrian Pilbeam announces… Developing Intercultural Training Skills

A 5 day course  – 27th to 31st March 2017 in Bath, UK

A 5 day course for trainers wishing to develop their knowledge and skills in the intercultural training field

 

screen-shot-2017-01-04-at-12-47-28Contact Adrian directly via adrian.pilbeam@lts-training.com