For more details please go to; http://in2cultures.nl/2017/09/29/bicultural-minds-nip-symposium/
Billed as “Europe’s most popular, most demanding and most comprehensive intercultural Train The Trainer Programme”
The Next block begins on 13th October 2017 in Freising near Munich.
For more details go to; http://www.international-hr.de/en/intercultural-train-the-trainer-programme.html
Trainer, Coach and Speaker – Gary Thomas
A Film of the Webinar
This unique recording tells the story of turning a small French town experiencing local attitudes of division, hatred and fear into a more harmonious community displaying cooperation and healthy levels of co-existence.
Listen to Natalie’s tale as she experiences push back, frustration and resentment before finally breaking through to something worthy and, possibly repeatable, in YOUR town too.
About the Speaker – Natalie Lutz has been helping executives and international corporations understand cultural differences and work effectively together for over 25 years. Born and raised French-American, she is bilingual, bicultural and has lived in 4 countries. She trains consults and facilitates sessions on: Working in a Multicultural environment, Leadership, and Expatriations to France and the USA as well as Team-building.
In 2010 she created and co-founded Mozaiq, an association dedicated to celebrating diversity in a small town outside of Paris. Each year she and her team put on 4 events including a Diversity Day which repeatedly draws crowds of more than 700 participant
To access the YouTube film click here; https://youtu.be/F6lUGzWikEg
Be Arresting. Don’t Get Arrested!
Having just sat through 20+ presentations and talked to fellow audience members at a Congress in Dublin the other week, I thought I would turn the sometimes tortuous challenge of staying calm sitting in the audience into a What Not To Do List and provide better ways of catering for your audience’s basic Human Rights.
BTW – More than 65% of the presenters were good and about 10% were excellent – However (always a warning word) however, some seemed to be living in the ‘90’s before TED and all those great YouTube videos that clearly spell out how to get audience engagement and knowledge transfer RIGHT.
10 Crimes – The Charge Sheet
1, The Presenter Panicked and Ran – Whether thrown off balance by technical issues, a late start of not having rehearsed against the clock, many presenters, including Key Note Speakers managed to get into a sweaty nervous panic during their talks. When you speed up at the end of your slot, your audience know something is amiss. When you admit that time has got away from you and then do not adjust, the audience become anxious on your behalf and when you say, “I will stop now!” 4 times without finishing, the audience will condemn you to presenter hell in your presence. The cost to you of presenter panic is having an audience close their minds with a slamming sound as the barriers drop preventing any transfer value. What a pity. What a waste. What a misspending of all that preparation time.
If you rehearse against the clock you can measure your content against the allocated time and therefore regain control. Additionally you may have a section that you can jettison if you experience a time scare. Not right at the end but 50 or 60% of the way through. Also keep your piece simple enough for the time allocated. A 90 minute monologue simply doesn’t work in 2017 and 20 minutes is not enough time to outline splitting the atom or finding a cure for world hunger.
When you feel scarcity – SLOW DOWN – This will give you time to think, look cool in front of your audience and present the appearance of being in control. We will repeat this later – Your Audience wants you to SUCCEED.
2, Voice Crime. There is nothing worse for the speaker or the audience than someone sat at the back shouting, “We can’t here you”, ”Please speak up” or, “We can’t hear you at the back.” Beside thinking that they should have got here earlier and found a better seat, this will distract you from your delivery, dilute your message and divide the audience into those who join in the bullying and those that start to pity you. Both groups are not doing you any favours. Add to the crime sheet the monotone presenter, the mutterer or the huddled script reader and you have a case ready for prosecution.
Singing lessons – Yes, I am serious. If you wish to project your voice, if you wish to raise your volume, if you wish never to loose your voice again during a presentation, join a choir or take individual singing lessons. It will do wonders for your voice quality, your confidence and your connection with the audience.
3, Technical Failure To Appear – In Dublin we were treated to the latest and the best equipment but – the presenters with older computers did not have an HDMI slot, the corporate trainers had not all worked with touch screens before and the new Prezi users did not all have enough practice with the application (presumably because they had spent all of their allocated tech time figuring out how to MAKE their first Prezi presentation and had not left enough to practice their show in realistic conditions.) The results were PREDICTABLE. Embarrassing faffing, asking the tech crew for help, delaying the start of the show and demonstrating the presenter’s flaws to the audience before they had managed to accumulate enough credit to afford to appear vulnerable.
Keep your technical level of presentation one level below your technical level of competence. Have a Plan B and back up your data. And don’t expect your venue to have usable WiFi, don’t expect to run YouTube clips live – record them and load them as MP4’s. That way they will run on just about anything. It is the most inexperienced presenters that tend to be the most technically ambitious. Those that have given a few webinars know to expect the unexpected and are able to manage the disruption in technical service with a cool head, an even voice and a smooth transition to the next section of the show.
Separate out the desire to present and the need to transfer data and make some tough decisions before you get to the venue – What will you project with your voice and what data will you MAKE AVAILABLE AFTERWARDS in the form of a hand-out / appendix or further reference materials? Understand that slides can be pretty placeholders, a mechanism to reinforce your message with visual people and a good place for graphics, a pie charge or a simple model. However…nobody wants to multi-task during the show so STOP torturing them and plan your information flow more considerately.
As above – offer an appendix, a data hand out or a lab session demonstrating your methods, approach, analysis and technical findings. AND – in your short presentation tell them the interesting bits. How it worked, what the conclusions are and how it can be applied for gain.
It you pitch it too high the crowd will turn into a Zombie Apocalypse before your very eyes. Take this as natural feedback telling you that you failed to do your homework, identify your audience segment and that you omitted to refine your message enough to hit the target.
Do your homework, speak to some people, interview the organisers and don’t take general answers for the truth. Your job is to engage, inform and entertain. Your job is to tell a story. Your job is to move people intellectually and emotionally. Your job is to prevent suicidal thoughts rippling through the front row.
Hit them hard at the beginning – fire a big gun – a moral question, a challenging fact or a brutal prediction – engage your audience and ask, “Do you want to hear more?” They will then award you explicit permission to continue. Really. This psychological contract will become stronger the more they engage with you – the great presenter.
Learn to assert yourself and police your audience – Putting a hand up and saying, “Let’s get back on track” is normally enough. If you are likely to wander away from your presentation pathway, build in milestones to remind yourself of the key points that you must make. If you find yourself drifting too wide of those marks, apologise and return to the point.
Read, listen and watch. Be present to developments. Watch out for shifts in the direction of your specialist subject and keep your presentation approach fresh, present and alive. It is not a crime to renew your perspective, challenge YOUR OWN beliefs and treat your audience to something EXCITING and challenging.
And. If you are not enjoying the show as a presenter, you can GUARANTEE that the audience are suffering too. Is it time to hand yourself in to the authorities?
At the beginning of any performance it is a safe bet to assume that the audience want you to DO WELL. They are actively looking for signs that you are relaxed, comfortable and up for this. They want to you to win. At the beginning you can assume that most of them LOVE you. All you have to do is not let them down (too badly.)
It is time to work on your material, work out who your ideal and appreciative audience will be and to work on your delivery, presence and voice so that YOU enjoy the show and THEY benefit from listening to you? Is this the time to seek professional help – a presentation advocate to defend your actions and get you off the charge of being a criminal presenter so that you can walk into your next speech a Free Person?
The Judge’s Summation
With a little planning, anticipation and rehearsal you can avoid cabbages and rotten eggs flying through the air, the tarnishing of your reputation as a speaker or hearing negative mumblings as you leave the building.
Remember presenting represents the single most powerful opportunity to engage with and impress people that you have never met before. Please respect the audience’s patience, attention span, their need for structure, their appreciation of a good story AND their desire for a confident performance from you – THE SPEAKER (defendant.)
I wish you well with you next presentation…
I sentence you to 10 hours Community Presentation Practice – You are free to go…
About the Author – Matthew Hill is a Presentation Skills Coach (amongst other things) He works with ambitious professionals who need to impress and desire to be better. Contact Matthew on; 07540 65 9996.
What really happened? – An opinion piece by Matthew Hill
As IC trainers, coaches and academics return from the SIETAR Congress in Dublin, we remember some of the highlights?
400+ People Attended the SIETAR Congress in Dublin, May 2017
With more than 400 attendees it was the biggest event since Granada (when we were joined by the mighty SIETAR USA.) An impressive focus on professionalism and detail delivered a technically advanced event at a top of the range venue – St Pats (Dublin City University) in Ireland has been transformed, enlarged and made relevant, providing an impressive and functional backdrop to the show. With fresh paint, bright colours and a modern social area and the addition of a professional conference organisation crew, this was SIETAR at its slickest, its most efficient and its best.
Special mention must be made of Pari, Barbara and Joe. Their 18 months of hard work, stress, decision-making and perseverance has paid off. Thank you. Thank you. Thank you.
And the 12 volunteers – A great bunch of dynamic and pro active interculturalists working diligently to produce a memorable audience experience and calm the nerves of the presenters, some of whom had never seen a touchscreen interactive whiteboard before!
Keeping us in touch
The Whova app assisted in bringing everybody together, warning us of logistical changes and generally connecting people, before the event, during the busy main days and, now, as we go back to our many countries and various other roles.
Lolo Mayer moved us with his story
We were lucky with the weather and there were some extraordinary moments to take away. Those who saw Lolo Mayer when he spoke will never forget the present and direct moment when this articulate 9 year old told us of his journey from South Africa to Germany and the reactions the people around him – “different race – same culture”. His honest narrative moved us to tears. A special experience.
Milton Bennett brought along an expert in Mysticism – A ripple of hesitation flickered through the full room. As the modestly cynical crowd began their hypnotic meditation submerging beach balls under water, a new line was crossed in SIETAR experiential learning and most of us came out of the exercise better and wiser practitioners.
A third highlight was Andra and Abbey in their WorldWork Trust session – The facilitation was excellent and the atmosphere was conducive to movement, exchange and a worthy end result for all.
Joe Kearns Opens SIETAR Dublin
I must mention the stars of my own film track – Having coerced two local heroes – Dave Walsh and Joe Kearns into attempting culturally relevant and difficult topics, they both more than rose to the challenge – Dave interpreting the cultural significance of “Father Ted” in the context of real events in the Priesthood in Ireland and Joe, with his deep knowledge of Irish and European Viking history, linking this eloquently to the successes and failures of mergers in business and highlighting the choice between cultural domination and cultural integration.
SIETARians Deep in Conversation
And a big thank you to everyone for forming a surprisingly large crowd at my Training films clips session – It was rewarding to see so many people getting fully engaged with the subject and the content.
It would not be a real congress report without one or two negative points to report on. A moan that was heard frequently around the Congress concerned the quality of some presenters when attempting to get their message across. On occasion we seemed to have regressed to pre-Valencia days. Many witnessed poor wordy PowerPoints, over emphasis on research methods vs practical application and a failure by presenters to project, engage or hold their audience’s attention. There were many many TED style talks that were far far removed from the slick professionalism of the real thing. (I will take up the topic of presentation crimes in a separate post next time.)
The drama of the Congress ended with a moving tribute to one of the pillars of SIETAR – Maria Jicheva who died two years ago. She had run and expanded SIETAR UK and SIETAR Europa with years of hard hard work and used her subtle style of influence to make it the success that is evident today. We heard stories and experienced strong felt emotion remembering her effect upon those who were fortunate enough to spend time in her presence. Maria – We know you are watching over us – The success of the SIETAR Dublin Congress in 2017 is a tribute to you, your values and the volume of work you put in. Thank you.
We will see you all in Vienna (Just a GUESS at the next venue…)
An Opinion Piece by German / American Interculturalist Patrick Schmidt
Back in the “Golden ’fifties”, the world was in awe of the American Way of Life. Elvis Presley, the Fleetwood Cadillac and “from dishwasher to millionaire” all reflected the culture. Fulfilling desires was a perfect response to life’s challenges and the formula quickly spread around the world.
But this perception has changed radically since Trump’s election. The U.S. is no more seen as a model for the rest of the world, with Donald Trump’s shallow intellect, public bullying, disdain for facts, and nihilistic decision-making in the service of an us-against-them celebration of “America First”.
“America First” means only a certain America. Ironically, it resembles the media images alluded to above — TV from 50 years ago. Blacks, Latinos, Jews, Muslims, immigrants of any kind are virtually invisible, as are homosexuals and anyone else seen as too different to fit in (hippies, socialists, atheists, the handicapped).
Donald Trump personifies a sizable segment of “Middle America”, people who avoid complicated questions, prefer simple answers and some form of instant gratification. This gradually withers the ability to think beyond an elementary — and subjective —worldview. Hence, the preference to bomb the hell out of anybody who doesn’t agree with us rather than spending time reconciling complex problems.
But what have been the cultural factors that created such a self-absorbed, ignorant wannabe showman and allowed him to get to the number one position in American society?
Donald Trump, like myself, learned early that what made the country unique was that it was the “land of the free”. Citizens were free to be and do what they wanted — it was a nation of unlimited opportunities, a beacon for people all over the world, which rebelled against the traditions of the Old World and greeted new ideas with enthusiasm.
One in particular was Jean-Jacques Rousseau’s philosophy that if man decided to believe in the good of others, society would become highly efficient and dynamic because trusting people would eliminate the time-consuming process of doubting and judging. It was exactly what America needed to develop itself; when building a nation, decisions have to be made quickly. “Time is money.”
This simplistic notion of life ignores complexity and nuance and has created the typical American trait of being unsentimental, inherent in a people wishing to break away from the past and march into the unknown. It also paved the way to a certain superficiality in human relations, which magnified itself with increased material prosperity.
Rich natural resources, Yankee ingenuity and shrewdness, few real historical tragedies, and militant individualism, all in the “pursuit of happiness”. It’s no wonder America transformed itself into the most powerful and influential country in the world. The belief that anyone could evolve from “rags to riches” allowed millions of poor immigrants to move up the social ladder. These were the seeds that gave birth to the “happy ending” myth.
This belief, however, sends the childish message that good guys always win and bad guys lose. That’s all fine and dandy for a 10-year-old but when a complicated problem arises, Americans often refuse to see it from every aspect. This is the result of always wanting to believe in the inherent good of everything. When TV was introduced in the 50s, it reinforced this mindset.
By the time Trump hit television in 2004 with his ersatz “reality show”, things were far more cynical. TV had long been used to transform complex issues into superficial images but “The Apprentice” went one step further. It was a Roman circus spectacle for peasants in which a series of victims are humiliated (“You’re fired!”) over the course of a season before one winner is crowned…and given a job. Trump’s audience saw the process like a sports contest, mirroring a simple-minded attitude toward life.
“The Apprentice” provides us a look at Donald Trump’s idea of reality. (Photo Wikipedia)
Now that he’s in the White House, Trump prefers watching cable TV to reading government reports and meeting with advisers. Not only does he not read newspapers, he gets most of his worldview from Fox News reports, which pander to the people who voted for him.
But how has this numbness to real survival issues come about? Excessive material wealth, technology and consumerism may provide a clue.
At the end of WW II, the U.S. found itself in a unique position in the world — unlike Europe and Asia, its massive production facilities were virtually untouched. It converted its manufacturing potential into peace-time goods and catapulted the country into a consumer paradise of unbelievable dimensions.
Add to this the technological revolution, which has profoundly altered our ways of feeling and thinking. Take the pocket calculator, for example. At first glance, it saves an enormous amount of time and frees you from laborious mental calculations. What we forget is that it leads us one step further toward non-involvement.
The long-term consequences of passively consuming technological goodies (from TV to the iPad) have slowly resulted in a couch-potato lifestyle, exemplified by Homer, star of “The Simpsons”.
Worship for both consumerism and technology creates insecurity by sheltering us from real-life experiences. We notice far too late that our thinking and judgment have gradually diminished. This is clearly noticeable when you meet a person who exclaims “wow” as a reflex but can’t explain why. One gets the feeling that this person doesn’t want to pursue the thought any further and is perhaps unable to communicate in any real depth. A high degree of non-involvement often generates a half-developed personality.
Trump’s rallies, both before his election and since, regularly feature primal chanting and barely-disguised racist themes. Trump’s own speech patterns are similar, as well as the lack of detailed thought. As Ludwig Wittgenstein wrote, “The limits of my language are the limits of my world.”
In the early ‘70s, I already sensed the symptoms of a non-involved lifestyle. Growing up in the southern California, I experienced the era of “sex, drugs and rock ‘n’ roll”, pushed to the extreme. California was engrossed with hedonic “wow” pleasures and far more advanced in material consumerism than the rest of the country.
The Eagles’ song “Hotel California” articulates this perfectly. I’m not saying I didn’t enjoy it, but I knew a society couldn’t last long if its highest goal was only that of continuous pleasure.
The Eagles’ worldwide hit describes a consumer society gone amok. (Photo Wikipedia)
Those were the conditions when I left the country at 23 and ended up in Stuttgart by sheer accident. It was such a sharp human contrast — Germans were still recovering from the horrors of WW II and displaying unusually sincere feelings. Human interactions were more real and done with the goal of the betterment of the community. It was like living in the States in the late 1930s as the country was coming out of the Great Depression.
Two generations later, Germany and most other western European countries enjoy a high standard of living but are showing signs of social fatigue, though not to the extent that we see in the U.S.
Each generation of humans has to face circumstances not of its own choosing, where character is measured and spirit is tested. In the last 70 years, the American mindset has embraced an almost magical consumer lifestyle. Many people live a make-believe existence, where real crises can be denied and reality is replaced by a virtual world of memes, tweets, Facebook.
In a fragmented, attention-challenged America, Donald Trump has now become, if not the norm, the President.
About the Author – Patrick Schmidt is an intercultural trainer, past President of SIETAR Europa and author of such books as; Understanding American and German Business Cultures (1999) and In Search of Cultural Understanding (2007).
Training Resource Films – Intercultural Exchange, Diversity in Work, Leadership and Coaching, Conflict and Debate & the Power of the Individual in Business.
1, Wild Tales (2014) 6 Tales of Revenge. Directors – Pedro Almadova & Damian Szifran
Training Themes; Revenge, risk taking, morality in business and relationships
2, The BP Coffee Spill – Humourous Metaphor – UCB Comedy Channel Team
Training Theme – Introducing a difficult topic into the training room.
3, Morning Glory (2010) – First Meeting Scene – Rachel McAdams, Diane Keaton. Directed by Roger Michell
Training Themes; Multi – Focus orientation, assumptions about youth, change, active listening, testing authority & managing in chaos.
4, Recursos Humanos (2013) Rosio Manzano, Xavier Pamies, Director Juan Alvarez Llados
Training Themes, Sexual harassment, trading favours, wielding power and gender assumptions, bias and prejudice.
5, Deloitte Diversity & Inclusion in Business (2015) Deloitte University Press
Training Theme – Diversity, inclusion, values in business
6, House of Cards (2014) Frank Underwood Ruthlessness Kevin Spacey, Netflix
Training Theme – Power, corruption, manipulation & ethics
7, Suits – A Different Kind of Power – Donna Poulson – Sarah Rafferty, Netflix
Training Theme – Alternative sources of power, female roles – defined, prescribed and actual in business.
8, The Intern (2015) – Robert De Niro, Anne Hathaway
Training Theme – Age discrimination & diversity.
9, Erin Brokovich (2000) – Julia Roberts, Veanne Cox. Directory Steven Soderburgh – “F*cking Ugly Shoes”
Training Theme – Social status, educational prejudice and the consequences of assumptions.
10, Andrew Stanton (Writer of Toy Story) – The Clues in the Story TED (2014)
Training Theme – Reputation, story telling & humour.
11, Finding Forrester (2000) Murray F. Abrahams, Rob Brown, Sean Connery. Director – Gus Van Sant
Training Themes; Assumptions about scholarship students and social status,
white privilege, institutional compliance, rules, power & race.
12, Any Given Sunday (1999) – Motivation Speech – Al Pacino. Director – Oliver Stone
Training Themes – Responsibility, consequences, reputation, coaching, leadership, accountability, sacrifice, personal choice, motivation, power & salvation.
Please share and let us spread the word.
A Big thanks to all those that contributed to this list and those that took the time to prepare the work for YouTube.
A Guide to the European Intercultural Event of the Year by Matthew Hill 1, Meeting people With up to 360 people attending the SIETAR Congress in Dublin later in May, There is no better opportunity this year to … Continue reading