6 Reasons for Negative Language, that you might not have thought about before.
31 years ago we saw the fall of the Berlin Wall and the destruction of the Iron Curtain. This year I found myself in many coaching conversations with people whose parents were deeply affected by these changes.
A common legacy from those times is the abundant use of negative language, even heard from the mouths of employees in dynamic global companies. I thought it pertinent to revisit negative language and ask, “What’s really going on?”
- Stress test
From my time in the Czech Republic, a generation ago, I finally worked out what the excess of questioning, pessimism and doubtful language really signified. The Soviet context had been one of low expectations, cynicism and a constant diet of untruths, disseminated via radio, television and newspaper. When the new country invaders from Germany, France, UK and America arrived, their language, with its promises, short-term sacrifice and future riches, must have sounded sickeningly familiar.
Over time it became clearer that the doubting questions, the need for proof and the hesitation, were intended to stress test the foreigner’s promises. So the reframe for the negative language heard in those times represented a simple and valid question, “Are you for REAL?”
- Science
Entropy describes the universe in its inexorable journey towards chaos and randomness. Pessimists are often closer to the mark with predictions of the future than their optimistic counterparts. The second reframe of negative language can be to see it as the pure and selfless activity in pursuit of accurate forecasting!
- Change
I was working with a large group of people from Central and Eastern Europe earlier in the year, and, as we began an American open form group exercise, I was hit by a wave of resistant language, critical questions and dire predictions. These individuals were subject matter experts that had been ripped out of their home environment, and, resettled in downtown London.
The context is important. Their reluctance to perform this random task was a reflection of their hesitation to embrace the change that they faced and were experiencing. They were cautious and fearful. Their language betrayed their inhabiting something like a childlike state of not knowing.
- A good old moan
There is comfort and a bonding warmth to be found in having a moan, gossiping or whinging about shared circumstances. It makes up a large part of British small talk, and, I encountered it frequently when travelling to a new country and when meeting a new training group. This seems to signify a social attempt to unify diversity through articulating common themes and so building a temporary harmony, that fosters the conditions in which a relationship can form. This, of course, comes with the caveat that it is frequently used for political ends, in economically challenging times, to unify disparate people to hate one minority, foreigners in general, or, the government of the day. 2020 anyone?
- Forced positivity
If I were to control your working hours communication with the directive that all of your words have to be optimistic, positive and upbeat, would you comply? For a lot of people this is a reality, and, their answer is “Yes”. A couple of years ago I used to meet socially with a group of guys from a very famous American pharmaceutical company that pursued this linguistic policy.
What struck me as funny, and a little tragic, was that, under the social circumstances of a Twickenham rugby pub, the other side of their lexicon would tumble out in a torrent. It’s as if, for every forced positive phrase, one negative phrase had to be uttered later to restore their inner peaceful balance.
- Permitted negativity.
There are 2 examples that stick in my mind. The first are some famous fictional detective figures that have full permission from society to be grumpy old men. Their surly belligerence is portrayed as an essential component of sleuthing genius and critical in their tortuous ability to always solve the crime, and, get their man.
The second example has more dangerous implications. In my UK trainings, it can be seen in the overtly racist exchanges between English and French executives or the permitted taunts between groups of men and groups of women. The third horror is to be found in the inter-departmental jibes as, for instance, between sales and marketing.
Under the guise of banter, badinage and permitted cheek, these exchanges seem intended as proof of a trusting in-group bond but feel sadly like a rain of micro-inequities and acts of aggression.
Conclusion
Negative phrases provide a fabulous opportunity to ask, “What lies beneath the surface of this conversation?” Certainly from my time in the Czech Republic, it was possible to separate the human from their words and a human’s intention from their historical fears.
Matthew Hill is an interculturalist, author, trainer, coach and public speaker. Matthew Hill +447540 65 9995