Intercultural Mediation at Work – Written by Susanne Schuler – Reviewed by Patrick Schmidt

interculatural-mediation

Applicants need graciousness, benevolence and love  Mediation, as defined by Wikipedia, is a dynamic, structured, interactive process where a neutral third party assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques. A theoretical, dry … Continue reading

Book Review: Managing Challenges Across Cultures By Authors; Roberto Guida, David Trickey, Ezio Fregnan . Reviewed by Jacquelyn Reeves

tco

Managing Challenges Across Cultures describes and documents the path of a complex global organization to multicultural proficiency as designed and implemented by the intercultural consultancy TCO International and Comau, a manufacturer of “automated systems that integrate products, processes and services”. … Continue reading

Trump – What Now? An Opinion Piece by Matthew Hill

Conflict Theory applied to the White House

Having returned from New York last week after the Inauguration and the Women’s Marches, I have digested some of the conversations we had over there and wanted to note a couple of observations from a cultural and conflict resolution point of view.

The White House, US president's residence, in Washington DC

It’s not him

The incongruence between DJT’s place in the White House and his level of communication (enthusiastic schoolboy) proves that he did not get there by merit of his ideas or solutions alone. Let us remember he is result of a large group of Americans who have lost a lot in reality and even more in their imagined mythical version of 1950’s America. Their frustration at the inability of any political party to do anything for them, to listen to them or to understand them is why they voted against politics and why we are here today.

Labels

The most frequent diagnosis of DJT I heard whilst in New York was “Psychopath”. A couple of Facebook posts have supplied compelling arguments for a label of Narcissistic Personality Disorder – Upgraded this week to Malignant Narcissist by one leading psychiatrist.

My issues with labels are that they excuse behaviours. They dissociate the conscious person and the decisions they make from accountability. To take the cultural community view of helping someone with difficulties is not a promising start for the next 4 years – as that person has the nuclear codes.

Macchiavelli

The author of the Prince – the ultimate cynical leader’s handbook would have advised sweeping away the old guard and launching a Blitzkrieg of radical policies that will have everyone reeling in their seats. Job done. The acting Attorney General is on her way and the Ambassadors around the world are packing up too and the intellectuals are failing to process the torrent of proposals leaving the White House.

Statue of Niccolo Macchiavelli in Florence

Niccolò Macchiavelli – The Cynic’s Guide to Leadership

Let us side step the shock and awe phase, get over our feelings of outrage and insult and attempt to be consequent.

Protest

Meeting and talking with the Marchers was the highlight of the trip – The atmosphere was one of an optimistic and loving community validating and celebrating the existence of a vast collection of people with healthy values and a positive spirit. Values based more on love and less on fear.

More on the problem with protest in a moment (1.7 million people in the UK signed a petition this week to reverse the Queen of England’s invitation to DJT for a State visit to the UK with golden carriages, full military honours and the rolling out of the great and the good of Blighty to put in a show for the new leader of the free world.)

Racism

DJT’s bizarre Black History Month breakfast was an historical denial on a grand scale as well as being a denial of DJT’s own baggage. His spinning of the contribution of African Americans – that their hard work laid down the foundations of modern America missed the point by many a mile. They were enslaved.

The point here is that there is no dialogue to be had. No numbers, facts, logic or reason will work against someone with zero interest in empowering the oppressed or curbing the dominance of the dominant. No argument will succeed. This is beyond debate, dialogue and exchange.

Conflict

From the perspective of Conflict Theory, we have moved passed dialogue and beyond cold conflict and are heading towards bipolar antipathy where exchanges are no longer listened to, reason has been thrown out of the window by both parties and negative emotions are triggered by simply seeing the other side or hearing their voice.

There is only one advantage to the HOT conflict phase – it gets dealt with – passive aggression can rumble on for years but when the furniture begins to fly then action is not far behind.

What is to be done?

Classical work on conflict suggests a starting point where energy is spent and attention is focused on the most leveraged areas where change is achievable and victories can be attained.

The post-election wounds are now healing and some brave commentators have uttered the bitter and necessary truth. The educated group who waged intellectual battle have missed the key point – it is not the content of the campaign, it is not the content of new policy – it is the cultural cause of our current situation that must be addressed.

We must give up the right to be right. We must come down from the hill of moral superiority – nothing will be heard from that altitude. It is about acting locally and moving beyond the facts (in Post-Truth America, facts are soooo last year.)

It is about new norms – America gets it political opinions from Netflix, Amazon Prime and Fox News. It is about creating stories, of creating characters with values that mean something. It is about starting an exciting narrative through the medium of drama / faction / story telling. That is the way, over time to tackle the fear that is driving the current political agenda and to move the majority toward a position of hope again.

Travel Ban

Shopping

A tragic example of this fear is the travel ban – with no statistics to back it up an overnight moratorium came in banning Muslims travelling to the US from the 7 Middle Eastern countries – The point is this – The move has the approval of the majority of Americans. They have swallowed it whole. They have heard the messages of fear and most currently choose to believe them. It is not true, but for them in this instance, action beats inaction – This myth provides a little comfort for them in dark times where their own personal reality seems so bleak and unending.

(The ban has been reversed by the courts and is being appealed now by DJT.)

Comment form Milton J. Bennett – Hello Mathew. Writing from the US, where I’ve been since Jan. 20., I’d like to comment on the purpose of the “psychopath” label regarding President Trump. People I have spoken with post shock are seriously considering two things: 1) how to keep the embers of a progressive agenda glowing during what will be a concerted move to the right (beyond the mandate of that slim electoral college win), and 2) how to mitigate the diplomatic credibility damage that is already being done by impetuous executive action. For instance, Khamanei has just said that Trump shows the “true face” of the US. The allegation of mental instability is an attempt to separate Trump from the US image. Some people I’ve talked to who supported Trump (either actively or by inaction), hoping that he would change or that that he would be restrained by “the system,” are now joining in the labeling. The move to the right will continue, but I guess there will be increasingly serious attempts to isolate or remove Trump

 

New Webinar – Discover the 3 Growth Essentials that will get your Training / Coaching Business Moving in 2017

How would you feel if you could smash the 3 biggest barriers that are currently stopping you growing your training / coaching business?

Where would you reinvest the extra income that you generate in 2017?

And, What extra value would you deliver to your corporate customers enabling them to experience an increase in their profits, performance and passion?

New Webinar – Discover the 3 Growth Essentials that will get your Training / Coaching Business Moving in 2017. Tuesday, 7th February 2017 | 7PM, London time | 6PM, Paris time.

https://attendee.gotowebinar.com/register/7327277808881017091

Super businessman flying over a city

  1. ACTIVITY – This interactive webinar will point out which actions used to work and work no longer. Imagine the time you will save as you divert energy, enthusiasm and your time to modern and high-impact marketing actions that convert strangers to contacts, acquaintances to advocates and LinkedIn connections to paying customers. With the right moves you will interrupt busy professionals to take notice of your authentic message. You will engage with them by speaking THEIR language. You will build a channel to educate them from a place of expertise and you will create a desire in them to access more of YOU.

The measure of your success is simple – when you get your process, branding and communication right, they will “Do as you say and pay as you ask.”

  1. ORGANISATION Just because it is simple does not mean than people do it, do it correctly or do it consistently.

From a base of cultural modesty or a fear of rejection, the vast majority of solo-preneurs and small business owners fail to network or hustle sufficiently. They fail to capture data in an effective way. They fail to measure engagement, customer feeling and conversion rates and thus they fail to experience the “drip” of new business as customers come to them as and when the CUSTOMER IS READY.

Remember only 1% – 5% of customers are ready to buy at any one time. The secret is to keep in contact and have a sequence of touch points so that you become trusted and front of mind because you need to be there when THEY ARE READY TO BUY. Put simply, if you stay in contact, you will win further down the road (when everyone else has given up.)

  1. DYNAMISM Are you marketing like a 5 Year old? You try everything in an over energetic attempt to change the world in 5 minutes and then collapse in a sweaty heap and declare that life is not fair and that marketing is impossible and does not work?

Modern marketing is about getting organised and then scheduling your activity, your energy and your passion to the best effect. When you develop the mindset of a HUSTLER you will discover how to convert a basic opportunity into a prime one and that means you will access the next level of customer, customer budget and customer decision maker. As you become fluent in the language of modern marketing all your hard work and preparation will actively attract opportunities to your brand, your authentic persona and you will have the chance to articulate your vision and deliver the best of you to the best of the corporate world AND you will qualify OUT the people who will not benefit and qualify IN the elite who will do as you say, pay what you ask and benefit the most from your expertise.

If 2017 is going to be your year what do you need to do? What steps must you take?

TAKE ACTION-

Register now for this complimentary high energy and interactive webinar;

https://attendee.gotowebinar.com/register/7327277808881017091

Tuesday, 7th February 2017 | 7PM, London time | 6PM, Paris time |

Bring your questions, your passion and a pen. See you for the 2017 launch webinar.

Bizneswoman.
Kobieta pracownik biurowy siedzi przy stole konferencyjnym.

It’s all in the game! Gamification in intercultural work – George Simons

Ahead of George and Matthew’s event in Lisbon, Portugal –  23rd to 26th March 2017 we present a webinar with Dr. George F. Simons, creator of diversophy®

Distinguishing games and simulations, we will discuss the growing popularity of gaming and its uses in the cultural discourse of today and the different kinds of games in popular use. Topics will include classification of types of games, how and why games can be effective tools for learning as well as community building. We will discuss factors involved in choosing, creating and adapting appropriate games for your learning objectives in intercultural training. This includes insights into facilitation from set-up to debrief, how cultural differences may affect the conduct and results of game dynamics.

Dr. George Simons is the creator of the award-winning diversophy® series for developing intercultural competence now numbering over 60 games. He has designed and often delivers a three-day simulation of Working in the USA in European university business programs. Living in France, he delivers consultation, coaching, & training worldwide. Publications include: EuroDiversity, Men and Women: Partners at Work, Seven Ways to Lighten your Life, Putting Diversity to Work, and eight Cultural Detective® intercultural guides. Currently he is collaborating with organizations and individuals in developing freely distributed acculturation games for migrants and the communities that receive them, as well as training facilitators to administer game events. His articles, reviews and other publications are available at http://www.georgesimons.com

To register go to https://attendee.gotowebinar.com/register/3322007637342608900

simonsGeorge

Matthew’s New Year Webinar – Getting Growth in 2017

What will you achieve in 2017?

We have 3 Questions for you – What are the Biggest barriers STOPPING you growing your trainer / coaching business this year? Where does it continue to go wrong? AND How can you get it right?

Group Of Young Business PeopleWill you grow in 2017?

These barriers block critical activity, necessary organisation and positive dynamism (we fall into the trap of doing stuff that PREVENTS rather than produces growth.)

  1. ACTIVITY– What did you do in 2016? Send your profile / CV out to known training providers, put up a basic (non optimized) LinkedIn profile and attended local chamber events with other service providers where you failed to engage with business decision makers? And what results did you get? – A new sub contract relationship that provided 7 training days? A two day training or 3 new coaching customers? AND – Was that enough growth for you?

With your energy invested in more proactive and interactive methods you will generate interest, passion and action – the phone will ring, live opportunities will land in your inbox and your business will grow – You will experience meaningful cash-flow, more hour’s and day’s work, a boost in your charge out rates and the choice to take or decline work, along with the self-confidence and business freedom that comes with knowing how to market and sell yourself effectively and comfortably.

  1. ORGANISATION – How was 2016? You added 74 connections on LinkedIn, collected 47 business cards and put them in your desk draw and found the physical address of 9 companies. – Did this provide the momentum you needed for your dynamic business growth in 2017?

When you know what to do and execute clever marketing and social media moves, you will gain presence, currency and relevance with actual decision makers (and- they will LIKE and RESPECT you). They will ask your advice, do as you advise and pay what you ask because they value your input and take you seriously as a coaching / training professional. AND it will have been your marketing activity that has made the difference and lead them to a positive conclusion about you and your services.

  1. DYNAMISM – How was 2016? Sitting by the phone waiting for incoming calls, checking every e mail ping and generally living on Hopium (the expensive drug that favours hope over action.)

How will 2017 be different? Will you hone your identity statement to perfection? Will you be super CLEAR about what you offer? Will you build your BRAND promise to a level where you are taken seriously? Will you know your Marketing AVATAR? Will you learn to write SUPER-COPY? Will you SEQUENCE your marketing communication to be maximally effective? Will you be ready to launch your informational attention grabbers on Social Media? Will you build a quality DATABASE with high value business contacts? Will you be networking like a HUSTLING pro? Will you master NEW SALES? Will you create a CORE MODEL that describes your offering? Will you generate enough REFERRALS to make a significant difference to your income and business growth?

AND

Will you look back on 2017 and say, “I learnt, laughed and lead my company to profitable GROWTH. What a great year?”

Join us for this 45 minute energy boosting webinar (with 10 – 15 minutes Q&A and get your business growing in 2017)

To Register click on; https://attendee.gotowebinar.com/register/7327277808881017091

The webinar is on Tuesday, 7th February 2017 at 7PM Paris time, 6PM London time.

Thanks and see you there

Group of diverse designers in their modern officeWe are growing!

 

New Intercultural Events for 2017

1.Kate Brubaker brings us the…

The RELAUNCH! Virtual Re-entry Retreat (23rd to 27th January , 2017) This is a f’ree week-long event for global adventurers who don’t want the global adventure to end once they return “home” after being abroad. You’ll feel more confident and excited about your next steps (your “Re-entry Relaunch”) after hearing and chatting with 20 expert speakers, who will share their re-entry experiences, insights, and tips in 15 (f’ree!) sessions over 5 days. Get the event schedule and reserve your seat here: http://www.RelaunchRetreat.com

5-days15-speaker

2.Roberto Ruffino announces…

AN INTERNATIONAL CONFERENCE ON FAITH AND INTERCULTURAL DIALOGUE

Bari (Southern Italy), 31st March to 2nd April 2017

“The unspoken sacre /sacred” is the title of this international conference convened by the Intercultura Foundation, discussing the difficulty of sharing one’s own faith (or lack of faith) in intercultural relations.

Why is sacre (Sacred) such a difficult topic to address in intercultural encounters, both between believers of different faiths and between believers and agnostics or atheists?

Bari. View of the old town Bari Old Town

One reason has to do with respect and the fear of hurting other people’s sensibility. We tend to avoid any reference to the religious dimension of life because we feel that we will tread on dangerous ground, where we risk to offend other people’s feelings and touch what is untouchable for many. Historical and contemporary situations tell us that we might be right. Nonetheless this avoidance leads us into dark corners, where misunderstandings, distortions, caricature and even hostility may arise: thus intercultural encounters miss the opportunity of opening a fuller trans-cultural dialogue and deeper mutual understanding.

Our Conference will attempt to separate the different dimensions of religions: theology, liturgy, culture – and it will focus on the third one, culture, leaving aside any discussion on inter-religious dialogue. We welcome presenters and workshop leaders among academics and “experts in religions” (historians, sociologists, anthropologists and psychologists), but not among religious leaders or clergy of any faith. In Intercultura’s tradition, we also welcome mediators and volunteers working with multi-cultural and multi-religious situations.

The Intercultura Foundation has always prioritized research and projects involving youth and education. In this Conference it is imperative to clearly separate “doctrine” from “religious culture” and its influence on history, art and literature. Discussions on doctrine belong to religious institutions and their clergy. Religious culture should belong to all and we claim that it must be part of education for young people, to avoid “respect” (or rather “fear”) limiting their ability to understand and appreciate the relevant impact of the sacre on all cultures.

The current silence does not convey respect and understanding. From this Conference we expect a little enlightenment and a few suggestions as to how to turn “the unspoken sacre” into a productive dialogue.

The Conference programme and registration form are available at; www.unspokensacre.org (Early bird fees till January 15th).

robertoInterculturalist and Full Time Italian Roberto Ruffino

 

3.Ursula Brinkmann announces…

The new IRC Licensing Course   Berlin: 9th and 10th March, 2017 (Thursday & Friday)

ursula-blurbRegistration form; http://www.ibinet.nl/irccourse.pdf

Early Bird Discount ends January 15th

 

4. Adrian Pilbeam announces… Developing Intercultural Training Skills

A 5 day course  – 27th to 31st March 2017 in Bath, UK

A 5 day course for trainers wishing to develop their knowledge and skills in the intercultural training field

 

screen-shot-2017-01-04-at-12-47-28Contact Adrian directly via adrian.pilbeam@lts-training.com 

Book review: Bamboo Strong: Cultural Intelligence Secrets to Succeed in the New Global Economy by David Clive Price

bamboo-flat-large

Review by Grant Hall, Founder of the League Cultural Diplomacy, International Events Management Through the telling of his immersive life experiences in a variety of different cultures and locales, David Clive Price delivers practical advice on how to develop your … Continue reading

Living with the Culture Shock of Brexit – Then and Now – A personal piece written by Nadège Welsch

Then and Now…

London Skyline at Dusk with City Hall and Modern Buildings, Rive

Part 1 – THEN – 27th June 2016

“This weekend, with news of the results of Brexit spreading across the world, has been a very challenging time for a lot of People, and I would like to share not only what I went through but what some of my fellow European and pro-Remain British friends may have gone through too.

I am an Intercultural Consultant. I help expatriate and global managers adapt to their new environment. In facilitating their adaptation I always refer to the Culture Shock curve and its five stages: Excitement, Denial & Depression, Culture Shock, Acceptance and Acculturation. The last time I experienced the Culture Shock curve for myself was moving to Singapore 10 years ago!

Over the course of this weekend I moved through the first two phases and am now heading, at some speed, towards culture shock.

The excitement phase was before the Referendum results, I think most of us were positive that the UK would vote remain and thus demonstrate that we are a strong Europe and that Europeans fit naturally along side British folk. When the results came in on Friday morning, as I woke up at 5:30am, I couldn´t believe that Brexit had happened. I was in complete denial, I just couldn´t wrap my head around it although I had an aprehensive feeling that it might happen, but again, my excitement was stronger. I found myself accepting the decision of the British public, as I live in their Country, and I need to accept their wishes but, trust me, I still felt out-of-place especially going heading out for dinner that evening. The atmosphere felt colder than usual, but I put this down to my own projections.

Tears in the morning

The rest of the weekend was set aside for the depression phase – waking up in tears not knowing what the future will bring, especially working as a freelance Consultant and delivering Trainings to, mostly, European expats – teaching them how to integrate into the UK, so that was a big shock ! What will I do? I thought I would spend the rest of my life here, I have friends which are now part of my Family, I have a home that I bought, I have a car, what will that mean? What does the future hold?

I also had a few talks over the weekend with a few Young British People and asked them what they thought of Brexit and a lot were shocked and angry. They said they were “Europeans” and not British citizens, what will happen for their future and their kid´s future? They won´t have the opportunity to have work experience abroad, travel, learn languages and go abroad to train themselves, so, overall, a big shock all round.

When I spoke to European friends and colleagues most felt betrayed, stabbed in the back, not welcomed and also fearful for their future.

We now know that nothing major will happen over the next two years and that, as Europeans, we will be able to stay. What will be the conditions after though? I think the acceptance phase after the shock sounds like, “One way or another if there are no Jobs, I/we will have to move back to Europe”. I think this is what our culture shock is about, leaving a beautiful country, our friends, our lives.

For now, however, we need to wait and see and try to get out of the shock phase to get on and live our lives.

Part 2- NOW

6 Months post Brexit:

Panorama of a big summer field

Six months have passed since the Brexit Referendum vote. What has happened up to now? How do I feel? And, how do we as Europeans feel in the UK?

Since the announcement of the referendum and even after Brexit was voted into reality, many of us, in the intercultural world and in broader Training and Development have noticed a significant slowdown in business. A colleague of mine mentioned that some of his programs had been canceled, another said that some clients were backing out of training committements and that they wanted to wait for the New Year. Why is that so?

Unfortunately there is a lot of uncertainty at the moment, Brexit was one major event and shock in 2016. This was closely followed by the election of Mr Donald Trump, and now we can hear, throughout Europe, the loud voice of right wing movements, Austria was close and France will be the next test. What will happen there? At the pace we are going, everything is possible!

What will this mean for the world…for Europe?

What we can see is that there is mistrust of politics in general and a fear of the unknown and its consequences for peace, employment and our way of life. All of those participating in racist actions, protest votes and the results they are generating are people that want CHANGE . They are asking – who else can give them change? Noone but those who run against the existing political system.

We need to bring back trust and respect for one another. It is through cultural consciousness that we may avoid further conflict and make sure that our children grow up in a peaceful world, where citizens are respected, have a job and can practice their religion without challenge.

So, where am I then, after these last 6 months? I think I am still in the shock phase. And there is hope. I am edging toward the acceptance phase. we need to wait and see, and to see past what the press is telling us, go past what politicians are trying to sell us (from their own position of confusion, choas and fear) and make sure that our objective is for harmony and making sure that we engineer the conditions that allow for all of us to live together in peace.

welschAuthor Profile – Nadège Welsch

Nadège is Franco-German starting her career with a major German Telco based in Munich where she worked with Latin America, Eastern Europe, Middle East & Africa.

She expatriated to Singapore for a year and half before immigrated to the UK to pursue her passion for culture. With an MSC in Business Psychology she created Be-a-Chameleon seven years ago, training individuals as well as groups in cultural awareness, working effectively across cultures and working effectively in multicultural teams.

Nadège speaks English, French, German and Spanish and is a passionate advocate for cultural consciousness.

sky and hands