Tales from A Multicultural Classroom project – Films
JAMK University of Applied Sciences, Finland
Tales from A Multicultural Classroom project – Films
JAMK University of Applied Sciences, Finland
A film of the Webinar
Creating connectedness – with myself, among people, in the world – is one of my deepest desires. As practitioners, we share a responsibility to bridge across cultural differences and bring people together. And yet, all too often, I experience the exact opposite: feeling deeply disconnected. Why does it hurt so much? It doesn’t help that the boundaries and parameters around what is private and what is public seem to have shifted. Is “sharing” the same as connecting, and have we become addicted? The social media and technology that’s supposed to connect us has also made us keenly aware of stark differences. For me, for our community, for humanity, and for this planet, disconnection in an interdependent world is not sustainable. How can recent neuroscience discoveries inform us about the complex social and emotional dilemmas that we face, especially as we navigate and bridge across cultures and differences? In this talk, we trade stories, new theories, ideas and reflections, and ask some thought-provoking questions for you to ponder.
See the film at; https://youtu.be/cjaFtBM2vqQ
About the Speaker Sue Shinomiya
Ms. Shinomiya, MBA, of Global Business Passport empowers global professionals to connect, lead and succeed across cultures and differences. She is a leading expert and published author on Japanese culture and business. Her current work includes high-energy, engaging programs – live and virtual – related to Asia, North America, Latin America and Europe, as well as a range of business programs on leading and getting things done effectively and respectfully in an increasingly global, diverse and complex world of work. She is currently an Adjunct Faculty Member of Portland State University’s Masters in International Management program, and has enthusiastically served on the Board of Directors of SIETAR-USA.
Quote from Sue: “I firmly believe in the power of connecting with others, respecting both similarities and differences, as a means towards creative achievement, and a broader, more fulfilling human experience.”
We hope you enjoy the film.
A Film of the Webinar
This unique recording tells the story of turning a small French town experiencing local attitudes of division, hatred and fear into a more harmonious community displaying cooperation and healthy levels of co-existence.
Listen to Natalie’s tale as she experiences push back, frustration and resentment before finally breaking through to something worthy and, possibly repeatable, in YOUR town too.
About the Speaker – Natalie Lutz has been helping executives and international corporations understand cultural differences and work effectively together for over 25 years. Born and raised French-American, she is bilingual, bicultural and has lived in 4 countries. She trains consults and facilitates sessions on: Working in a Multicultural environment, Leadership, and Expatriations to France and the USA as well as Team-building.
In 2010 she created and co-founded Mozaiq, an association dedicated to celebrating diversity in a small town outside of Paris. Each year she and her team put on 4 events including a Diversity Day which repeatedly draws crowds of more than 700 participant
To access the YouTube film click here; https://youtu.be/F6lUGzWikEg
A film of the webinar – Malii has developed an idea that borrows from the sweaty physical space of the gym and applies it to benefit a diverse group of people working together and wishing to raise their level of cultural competence as it shows up in process, inclusion and equity. She is talking to YOU.
In this one-hour film (no yoga mat required), Malii expands upon her creative ideas and tells us how high-intensity interval training can be learnt, practiced and applied to good effect. So grab a pen, paper and your water bottle and plug in to enjoy this unique intellectual and emotional workout. Click on the link to watch the film now; https://www.youtube.com/watch?v=iPXVXAXh0oI
About the Speaker – Malii Brown is a trainer and consultant working globally and stateside to equip people with skills to manage the complexities and opportunities inherent to work and life in culturally diverse environments. She has 12 years training experience including Fortune 500 companies, institutions of higher learning, state government and nonprofits.
Malii offers a unique perspective to cultural work as a Millennial woman of color who has worked and travelled throughout the U.S. and 20 countries across Africa, Asia, Europe and the Americas. She has varying proficiency in English, Spanish, Japanese and American Sign Language (ASL) and holds a Master of Arts degree in Intercultural Management from SIT Graduate Institute (School for International Training) in Vermont, and a Bachelor of Arts degree in Diplomacy and World Affairs from Occidental College in California. She now lives in Chicago.
Be Arresting. Don’t Get Arrested!
Having just sat through 20+ presentations and talked to fellow audience members at a Congress in Dublin the other week, I thought I would turn the sometimes tortuous challenge of staying calm sitting in the audience into a What Not To Do List and provide better ways of catering for your audience’s basic Human Rights.
BTW – More than 65% of the presenters were good and about 10% were excellent – However (always a warning word) however, some seemed to be living in the ‘90’s before TED and all those great YouTube videos that clearly spell out how to get audience engagement and knowledge transfer RIGHT.
10 Crimes – The Charge Sheet
1, The Presenter Panicked and Ran – Whether thrown off balance by technical issues, a late start of not having rehearsed against the clock, many presenters, including Key Note Speakers managed to get into a sweaty nervous panic during their talks. When you speed up at the end of your slot, your audience know something is amiss. When you admit that time has got away from you and then do not adjust, the audience become anxious on your behalf and when you say, “I will stop now!” 4 times without finishing, the audience will condemn you to presenter hell in your presence. The cost to you of presenter panic is having an audience close their minds with a slamming sound as the barriers drop preventing any transfer value. What a pity. What a waste. What a misspending of all that preparation time.
If you rehearse against the clock you can measure your content against the allocated time and therefore regain control. Additionally you may have a section that you can jettison if you experience a time scare. Not right at the end but 50 or 60% of the way through. Also keep your piece simple enough for the time allocated. A 90 minute monologue simply doesn’t work in 2017 and 20 minutes is not enough time to outline splitting the atom or finding a cure for world hunger.
When you feel scarcity – SLOW DOWN – This will give you time to think, look cool in front of your audience and present the appearance of being in control. We will repeat this later – Your Audience wants you to SUCCEED.
2, Voice Crime. There is nothing worse for the speaker or the audience than someone sat at the back shouting, “We can’t here you”, ”Please speak up” or, “We can’t hear you at the back.” Beside thinking that they should have got here earlier and found a better seat, this will distract you from your delivery, dilute your message and divide the audience into those who join in the bullying and those that start to pity you. Both groups are not doing you any favours. Add to the crime sheet the monotone presenter, the mutterer or the huddled script reader and you have a case ready for prosecution.
Singing lessons – Yes, I am serious. If you wish to project your voice, if you wish to raise your volume, if you wish never to loose your voice again during a presentation, join a choir or take individual singing lessons. It will do wonders for your voice quality, your confidence and your connection with the audience.
3, Technical Failure To Appear – In Dublin we were treated to the latest and the best equipment but – the presenters with older computers did not have an HDMI slot, the corporate trainers had not all worked with touch screens before and the new Prezi users did not all have enough practice with the application (presumably because they had spent all of their allocated tech time figuring out how to MAKE their first Prezi presentation and had not left enough to practice their show in realistic conditions.) The results were PREDICTABLE. Embarrassing faffing, asking the tech crew for help, delaying the start of the show and demonstrating the presenter’s flaws to the audience before they had managed to accumulate enough credit to afford to appear vulnerable.
Keep your technical level of presentation one level below your technical level of competence. Have a Plan B and back up your data. And don’t expect your venue to have usable WiFi, don’t expect to run YouTube clips live – record them and load them as MP4’s. That way they will run on just about anything. It is the most inexperienced presenters that tend to be the most technically ambitious. Those that have given a few webinars know to expect the unexpected and are able to manage the disruption in technical service with a cool head, an even voice and a smooth transition to the next section of the show.
Separate out the desire to present and the need to transfer data and make some tough decisions before you get to the venue – What will you project with your voice and what data will you MAKE AVAILABLE AFTERWARDS in the form of a hand-out / appendix or further reference materials? Understand that slides can be pretty placeholders, a mechanism to reinforce your message with visual people and a good place for graphics, a pie charge or a simple model. However…nobody wants to multi-task during the show so STOP torturing them and plan your information flow more considerately.
As above – offer an appendix, a data hand out or a lab session demonstrating your methods, approach, analysis and technical findings. AND – in your short presentation tell them the interesting bits. How it worked, what the conclusions are and how it can be applied for gain.
It you pitch it too high the crowd will turn into a Zombie Apocalypse before your very eyes. Take this as natural feedback telling you that you failed to do your homework, identify your audience segment and that you omitted to refine your message enough to hit the target.
Do your homework, speak to some people, interview the organisers and don’t take general answers for the truth. Your job is to engage, inform and entertain. Your job is to tell a story. Your job is to move people intellectually and emotionally. Your job is to prevent suicidal thoughts rippling through the front row.
Hit them hard at the beginning – fire a big gun – a moral question, a challenging fact or a brutal prediction – engage your audience and ask, “Do you want to hear more?” They will then award you explicit permission to continue. Really. This psychological contract will become stronger the more they engage with you – the great presenter.
Learn to assert yourself and police your audience – Putting a hand up and saying, “Let’s get back on track” is normally enough. If you are likely to wander away from your presentation pathway, build in milestones to remind yourself of the key points that you must make. If you find yourself drifting too wide of those marks, apologise and return to the point.
Read, listen and watch. Be present to developments. Watch out for shifts in the direction of your specialist subject and keep your presentation approach fresh, present and alive. It is not a crime to renew your perspective, challenge YOUR OWN beliefs and treat your audience to something EXCITING and challenging.
And. If you are not enjoying the show as a presenter, you can GUARANTEE that the audience are suffering too. Is it time to hand yourself in to the authorities?
At the beginning of any performance it is a safe bet to assume that the audience want you to DO WELL. They are actively looking for signs that you are relaxed, comfortable and up for this. They want to you to win. At the beginning you can assume that most of them LOVE you. All you have to do is not let them down (too badly.)
It is time to work on your material, work out who your ideal and appreciative audience will be and to work on your delivery, presence and voice so that YOU enjoy the show and THEY benefit from listening to you? Is this the time to seek professional help – a presentation advocate to defend your actions and get you off the charge of being a criminal presenter so that you can walk into your next speech a Free Person?
The Judge’s Summation
With a little planning, anticipation and rehearsal you can avoid cabbages and rotten eggs flying through the air, the tarnishing of your reputation as a speaker or hearing negative mumblings as you leave the building.
Remember presenting represents the single most powerful opportunity to engage with and impress people that you have never met before. Please respect the audience’s patience, attention span, their need for structure, their appreciation of a good story AND their desire for a confident performance from you – THE SPEAKER (defendant.)
I wish you well with you next presentation…
I sentence you to 10 hours Community Presentation Practice – You are free to go…
About the Author – Matthew Hill is a Presentation Skills Coach (amongst other things) He works with ambitious professionals who need to impress and desire to be better. Contact Matthew on; 07540 65 9996.
To watch the film click here; https://vimeo.com/224431112
Dr. Judith Mader and Dr. Rudi Camerer Broadcast from Frankfurt on the schools of thinking around culture, where the problems lie, effective blending learning methods, the use of critical incidents and case studies and how a combination of “home” work and classroom discussion for individuals or groups can work successfully.
If you enjoy the show and want to experience the ELC ICE course for yourself, feel free to contact Rudi at; R.Camerer@elc-consult.com
Now, I hope I started to frame this last time, but let’s take that first assumption and look at some practical evidence of why it needs dispelling. This won’t be the normal size of my blogs. This is just too important an subject. But stick with me….
Assumption No. 1 “This topic has little or no effect on my world: I have more important things to worry about”
This is so big I’m going to break it down into two parts.
Part I: Every Human Grouping Has a Culture
Let’s start with internal culture, the one that exists in every grouping or organisation of human beings on the planet. This is the aspect most people are familiar with.
In the world of business, the evidence of its importance is legion and its consequences run from operational ineffectiveness through to life and death:
“It is the underlying safety culture, much of it so ingrained as to be unconscious, that governs the actions of an organization and its personnel. [These are] cultural influences that permeate an organization and an industry and manifest in actions that can either promote and nurture a high reliability organization with high reliability systems, or actions reflective of complacency, excessive risk-taking, and a loss of team situational awareness.”
We also know that increasing the variety of the people who make up an organisation, in terms of the most fundamental traits, has a positive impact:
And you don’t have to take my word for it, listen to what these two men have to say about the topic of organisational culture, who know a thing or two about running a business….
“The only thing of real importance that leaders do is create and manage culture. If you do not manage culture, it manages you, and you may not be even aware of the extent to which this is happening”
Edgar H. Schein. Renowned American organizational psychologist, Emeritus Professor of Management at the MIT Sloan School of Management
“Culture eats strategy for breakfast”
Peter Drucker. 20th Century business management guru and writer
The ends might be different, but the same undoubtedly goes for the public sector and our governments. Any listing of the largest organisations on the planet,
is dominated by state-driven entities. Just contemplate the complexity and cultural diversity – in every sense – of a collection of several million employees represents for a moment. By any standards, these are equivalent to nation states in themselves. Even a several thousand employee organisation will have its own clans, power struggles and centres, outlying regions, dialects and a clear sense of norms and networks of communication and action.
Part II: When Worlds Collide
For an organisation that remotely cares about its interaction with its operating environment, it’s very tempting, especially for a commercial entity, to simply state that what’s important above all is their relationship with their customer(s). This makes complete sense…..on the face of it, but the correlation between corporate health is mixed, as examples:
The truer reality is any organisation, whether public or private sector, sustains its existence with its overall relationship with its operating environment.
Crudely speaking, it is fed by a demand from within that space, whether it be from a market or a power centre. Its survival may assured through various means: extracting profits, exchanging goods, offering expertise, a social contract, acting on behalf of a governing mandate or through distributing services altruistically, among other things.
Whatever your organisation does, it will inevitably be interacting with others, no matter what your or their motives. And each will possess a culture(s) which will never switch off, constantly interplay and collectively shape a new reality.
The trouble is that if you ask a random person on the street what “inter-cultural relations” are, chances if they have the patience, they’ll figure out more or less what it should mean. However, except for those working in certain fields, it’s far less likely to be something they systematically think about much and there is even less chance they claim it as an area of expertise deployed on a frequent basis.
Even those who are consummate interculturalists most likely don’t name it and will often put it down to “good personal qualities” or the like. The idea that groups they belong to are actively engaged in such issues will take some head scratching. Even though the consequences may be very apparent to them, only if pushed, are they likely to bring the C-word into it. And don’t be surprised if – even if you get here – when they refer to culture, they will be exclusively talking about ethnic or national ones (…we’ll get to that, in a bit).
It’s not that Culture isn’t ever-present or of capital importance, it’s that most people are simply not taught to frame relationships in intercultural terms, which is tragic since its master practitioners literally save the world or, at the very least, your world every day. Each diplomat who recognises that the point being made in a treaty negotiation stems from a deep-seated historical perspective born of an ancient sleight, each business person who realises that a sale needs to occur in a certain pattern to gain trust in this market, each presenter who outlines their arguments in a way which reaches out to a colleague from another discipline…..they are all making the world an easier place to live in and moving forward human progress. Belligerent, selfish or malignant actions taken in the world are, by definition, anti-intercultural in that they drive away mutual comprehension and productive co-existence.
Yes, I told you this stuff was important, didn’t I?
Maybe it is my training as a geophysicist, but I like to think of the inter-cultural relationships acting as a wave-field. Like the sun’s energy that bathes us, culture is something we are constantly bathed in. The spectrum frequencies change slightly with every moment, but it is inescapable and complex, but if you make an effort to understand it, it is something you can harness for all sorts of good.
We’ll get back to what goes into that ocean of waves, but for moment I just make one plea – don’t limit your thoughts on this subject to flags, languages or belief systems. There are complete strangers you can meet from the other side of the world who you will have instant an instant cameradery with, based on affinities that go well beyond those factors. Have a think….
Now, if you still don’t think this subject is of capital importance, take a look at this list: https://en.wikipedia.org/wiki/List_of_cognitive_biases
Culture plays a significant and inescapable role in pretty much any one of these effects that warp and shape our activities. Go through any of them in your professional life and see if you can think of an event where you saw this effect in play.
And now, count up the cost…..in money, reputation, uncertainty and RISK.
Billions of $’s in accumulated financial losses have resulted from not adequately addressing for this element of risk, hard-earned standing and reputation has been dissipated and yes, many lives lost. And what’s worst is that it, if deployed, it presents one of the greatest opportunities for all-round gain and it is sitting in plain view to any organisation that decides to engage with it.
That’s where this concept of Cultural Risk Management sits, right under each of the human behaviours that influence the full sweep of your organisation’s operations.
Talk to the Author – Glen Burridge. For a discussion of the topics raised in this article and associated blogs, please feel free to get in touch with Glen at firstname.lastname@example.org or via LinkedIn.
An Opinion Piece by Matthew Hill
The EU government and press are laughing at the collective miss-step of UK citizens, some of whom believed that the NHS pot would be topped up to the tune of £350 million a week or that UK employment would grow along with the economy after Brexit, or that their farm protest vote against the British Government’s DEFRA ministry was a protest vote against an EU department.
As that laughter calms, European minds are turning to our common issues, mutual interests as well as the need for defence and everybody’s prosperity.
The kindness of strangers
It is at this point we witness the kindness of strangers – Germany’s Federal Minister of Finance, Wolfgang Shaeuble, New French President, Emmanuel Macron, Former Belgian Prime Minister, outspoken and popular EU Politician, Guy Verhofstadt, and President of the European Council, Donald Tusk – all wish to throw us a lifeline and keep us IN and do what is best for the EU and best for Britain – Breturn.
If only we would listen
We are currently being held hostage to Hard Brexit by a tiny number of Tory Euro sceptic bullies threatening the ever fragile Theresa May with oblivion if she does not condemn Britain to the roughest of roads.
Imagine Theresa May is the Bank Manager being forced to rob her own bank to save her family who are sitting trembling in their living room facing a masked man with a shotgun. Oh dear.
Only one person seems weaker and wobblier than PMTM at the moment and that is Andrea Leadsom who attempted to bully and shame the BBC’s Emily Maitlis recently by calling for the British media to be more, “Patriotic.”
How patriotic is it for a Prime Minister to be prepared to say and do anything she needs to just to stay in the job? How patriotic is it to pursue Hard Brexit when she was a Remainer knowing that was the better option. How patriotic is it to bribe the DUP with £1,000,000,000 to keep herself in the job and her minority party in power, or to call an election in order to receive a blank cheque from a divided nation to pursue her version of a bank robbery with Tory Euro-sceptics wearing the masks and holding the weapons? How patriotic is it to chase Brexit when 95% of economists agree it will be bad for the country.
The EU cares more about Britain than do Tory Euro-sceptics. Europe wishes for us to prosper. And for the right reasons – DD – The Brexit Minister, David Davis points out the EU to UK surplus – They bring £290 billion worth of goods and services here and we send £230 billion there.
With a bit of luck DD will continue to bash into a brick wall against EU chief negotiator, Michel Barnier just long enough for the confused British public to finally realise that we have little or no power to get a better deal on Brexit?
And, Brexit is completely reversible. That reversal is an opportunity for us to survive and prosper.
If we are clever now, our European friends may forgive us our moment of madness on 23rd June 2016. The powerful influencers, Shaeuble, Macron, Verhofstadt, and Tusk – are offering us a welcome and dignified return to Europe on decent terms. Remember – Europe represents a QUARTER OF THE WORLD’S ECONOMY.
So, What are our Euro options in reverse order from bad to good?
4, No Deal – We collectively fall off a cliff and beg President Macron to please please be kind to us in Calais as our lorries mount up and every pork pie, bottle or brown sauce and Parker pen is inspected by 3 bored French customs officials.
3, Hard Brexit – Bringing an economic recession, a departure of critical EU labour essential to keep the wheels on the British economic bus and the prospect of relying on the kindness of the rest of the world who, obviously, are already supplied with everything they need by OTHER countries. In a decade or two we could recover, though we will have lost at least 6% of our cumulative growth potential as we scramble to catch up.
2, Soft Brexit – We take the Norway style deal and pay a premium for access to the Single Market and have the freedom to control migration (we already do BTW.) This is marginally worse than option 1. It will not satisfy the racists, the Euro sceptics, or the stressed UK regions (that will still lose their valuable EU regional grants) and will hardly have been worth all the grief, cost and social division. Or, lastly,
The Independent newspaper seems to understand Breturn and some significant politicians are now starting to seek cross party engagement to form an effective opposition to PMTM. At the same time the more engaged Brits are warming to the idea of general resistance against the damage of Hard Brexit and its costs to British people.
Maybe we will face a brighter, cancer free, future after all as Brits wake up and face the real prospects of the Zombie Hard Brexit Apocalypse. Watch this space.
An Opinion Piece by Interculturalist, Matthew Hill Enough is enough of “Brexit means Brexit” – Red, White or Blue. Stop already. The returning weak and wobbly Conservative and Unionist coalition is in chaos and it is their LOSS of a … Continue reading